Welcome R2 owners! We want your feedback!

[Ash]

  On 1/15/2021 at 2:36 PM, Netduma Liam said:

I see, can you provide a screenshot of how you've configured the rule?

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these are all the vpn information 

[Netduma Fraser]

We may need to upgrade the VPN servers we have listed, I have let the team know about this already.

If you try other servers does it allow you to connect?

[Ash]

  On 1/15/2021 at 8:07 PM, Netduma Fraser said:

We may need to upgrade the VPN servers we have listed, I have let the team know about this already.

If you try other servers does it allow you to connect?

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The first one I posted doesn’t connect 

and the other one says failed right away the hidemyass 

[Netduma Fraser]

  On 1/15/2021 at 8:33 PM, Ash said:

The first one I posted doesn’t connect 

and the other one says failed right away the hidemyass 

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Do you have a VPN subscription with PureVPN or HideMyAss? I meant try a different server other than the Moscow one for example.

[Ash]

  On 1/15/2021 at 9:15 PM, Netduma Fraser said:

Do you have a VPN subscription with PureVPN or HideMyAss? I meant try a different server other than the Moscow one for example.

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Nope I don’t have a subscription do I need one ?

don’t you just connect via the hybrid vpn?

and even if I try a different country same issue

[Netduma Fraser]

  On 1/15/2021 at 11:45 PM, Ash said:

Nope I don’t have a subscription do I need one ?

don’t you just connect via the hybrid vpn?

and even if I try a different country same issue

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Yes you need a subscription to either PureVPN or HideMyAss to use that feature - alternatively you can use a subscription to any OpenVPN VPN provider if you can obtain the configuration files and then you can input them manually into the feature.

[Ash]

My net duma suddenly stopped work. I had to switch it off and switch it back on but now what happened is the geo filter isn't working at all. Before in game i use to connect quickly and had no issues but now the ping is thro the roof. for example i use to get 17-30ms ping  while queuing for game now it exceeds 100 Plus it doesn't even show what server i have connected to on the geo filter map. can you help?

[Netduma Liam]

  On 1/20/2021 at 7:40 AM, Ash said:

My net duma suddenly stopped work. I had to switch it off and switch it back on but now what happened is the geo filter isn't working at all. Before in game i use to connect quickly and had no issues but now the ping is thro the roof. for example i use to get 17-30ms ping  while queuing for game now it exceeds 100 Plus it doesn't even show what server i have connected to on the geo filter map. can you help?

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For continuity, it would be easier if in the future you create a new topic in here:

https://forum.netduma.com/forum/131-dumaos-on-netduma-r2-support/

Could you please provide a full screenshot of your Geo-filter?

 

[Jeff kammeraad]

I’m having a terrible experience with my R2... first off it took about two weeks just to get the product, but while I do like the ping heat map, and having it work for me... I lose connection to my internet all the time and my WiFi is extremely week... I have the latest firmware installed, I’m using a charter business class modem (200 up- 10 down) so I cannot log into it to change any settings. 
 

Also if I do the “auto setup” in the QOS it takes my speeds down to 1% and all my devices in the house are turtles... lol any help please???

 

[Netduma Fraser]

  On 1/20/2021 at 7:57 PM, Jeff kammeraad said:

I’m having a terrible experience with my R2... first off it took about two weeks just to get the product, but while I do like the ping heat map, and having it work for me... I lose connection to my internet all the time and my WiFi is extremely week... I have the latest firmware installed, I’m using a charter business class modem (200 up- 10 down) so I cannot log into it to change any settings. 
 

Also if I do the “auto setup” in the QOS it takes my speeds down to 1% and all my devices in the house are turtles... lol any help please???

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Hey, welcome to the forum!

Given that you ordered on Xmas Eve/Day and it arrived on 5th January that's probably the earliest you could have received it during the holidays. Did you do a factory reset after you upgraded to .179 as recommended? Auto Setup is too aggressive at the moment so we recommend people adjust it manually for the moment.

[Ash]

  On 1/20/2021 at 12:17 PM, Netduma Liam said:

For continuity, it would be easier if in the future you create a new topic in here:

https://forum.netduma.com/forum/131-dumaos-on-netduma-r2-support/

Could you please provide a full screenshot of your Geo-filter?

 

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I have done this now 

[Unfinished]

  On 8/7/2020 at 10:31 AM, Netduma Alex said:

 

Anyway that was a tangent, let us know what you think, and thanks again for supporting Netduma!

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I'm now on my third R2 and I still get dropouts. In fact this time it's completely disconnected from the internet and doesn't appear to be able to reset. A 30 second press on the reset button just  restarted it.

What do I think? In all honesty, after giving this a whole lot of time and having the patience of a Saint, it's extremely frustrating.

It's not acceptable to have to keep power cycling the router to get connection back and the many times that I've had to do a factory reset has left me with no confidence in the product, which is a shame, as if it works I'm sure it's great, but it doesn't work for me (at least the three that I've tried didn't).

[Netduma Fraser]

  On 2/16/2021 at 11:57 PM, Unfinished said:

I'm now on my third R2 and I still get dropouts. In fact this time it's completely disconnected from the internet and doesn't appear to be able to reset. A 30 second press on the reset button just  restarted it.

What do I think? In all honesty, after giving this a whole lot of time and having the patience of a Saint, it's extremely frustrating.

It's not acceptable to have to keep power cycling the router to get connection back and the many times that I've had to do a factory reset has left me with no confidence in the product, which is a shame, as if it works I'm sure it's great, but it doesn't work for me (at least the three that I've tried didn't).

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Try the latest firmware we just released today, testing has shown it is quite stable, upgrade then factory reset and see if you notice any improvements. https://forum.netduma.com/topic/34950-new-r2-firmware-30205/

[Unfinished]

  On 2/17/2021 at 12:09 AM, Netduma Fraser said:

Try the latest firmware we just released today, testing has shown it is quite stable, upgrade then factory reset and see if you notice any improvements. https://forum.netduma.com/topic/34950-new-r2-firmware-30205/

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Upgrade carried out and have just had a disconnection, first wifi, then the LAN. If the LAN devices are in use, ie the xboxes, they seem to latch on and only disconnect when logging out of a game. I've tried a reset, but the box refuses to carry out a full reset when the button on the back is pressed and it will only reboot.

There are no logs, as I was unable to access the GUI.

Edit: Perhaps this post needs to be moved to another thread, we're into faults again.

Edited February 18, 2021 by Unfinished
Additional

[Netduma Liam]

  On 2/18/2021 at 12:49 AM, Unfinished said:

Upgrade carried out and have just had a disconnection, first wifi, then the LAN. If the LAN devices are in use, ie the xboxes, they seem to latch on and only disconnect when logging out of a game. I've tried a reset, but the box refuses to carry out a full reset when the button on the back is pressed and it will only reboot.

There are no logs, as I was unable to access the GUI.

Edit: Perhaps this post needs to be moved to another thread, we're into faults again.

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Sorry to hear that, how are you resetting? You'll need to hold the reset button on the back for 30 seconds rather than pressing it.

[Unfinished]

  On 2/18/2021 at 12:03 PM, Netduma Liam said:

Sorry to hear that, how are you resetting? You'll need to hold the reset button on the back for 30 seconds rather than pressing it.

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Yes, it was held for 30 seconds and more, just like the very many other times that I've had to reset these routers, only this time, it won't reset.

 

[Netduma Fraser]

  On 2/18/2021 at 3:24 PM, Unfinished said:

Yes, it was held for 30 seconds and more, just like the very many other times that I've had to reset these routers, only this time, it won't reset.

 

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Do you have access to the interface now to perform a factory reset?

[Unfinished]

  On 2/18/2021 at 4:10 PM, Netduma Fraser said:

Do you have access to the interface now to perform a factory reset?

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I can only see an option to reboot.

 

[Netduma Fraser]

  On 2/18/2021 at 9:40 PM, Unfinished said:

I can only see an option to reboot.

 

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If you click the 3 dots in the top right of the interface then click advanced you should see factory reset.

[Unfinished]

  On 2/18/2021 at 9:54 PM, Netduma Fraser said:

If you click the 3 dots in the top right of the interface then click advanced you should see factory reset.

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Ok, found it. R2 reset. I'll monitor and give feedback.

Thanks

[mannrs]

Hi @Netduma Alex & @Netduma Liam, noticed a little typo on R2 3.0.205:  Help Menu > Support > "Help Canter"

[Netduma Liam]

  On 2/19/2021 at 4:59 AM, mannrs said:

Hi @Netduma Alex & @Netduma Liam, noticed a little typo on R2 3.0.205:  Help Menu > Support > "Help Canter"

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Oh - Good spot! I've let the team know.

[TheDirewolf]

So far not really impressed. The software for geolocation is really cool and was working well for me, but the router is far and away the least stable/reliable piece of electronics I've ever owned. I have to physically go pull the power on it to reboot it every 9-12 hours. The throughput is worse than my old router as well. I'm able to make use of about 890-900 Mbps of my gigabit connection with the R2, my old router was capable of 990 Mbps. I made sure QoS was disabled before testing this. Disappointing that my 5+ year old router is faster. Also, it didn't work out of the box. The lan worked, but not the internet connection. I had to disable IPv6 before the internet connection worked, and then I had to go to my PC's and disable/reenable the NIC to get internet working on them, as well as power cycle several of my "smart home" devices. I've never had a router require that much to just get started.

[Netduma Liam]

  On 3/8/2021 at 3:06 AM, TheDirewolf said:

So far not really impressed. The software for geolocation is really cool and was working well for me, but the router is far and away the least stable/reliable piece of electronics I've ever owned. I have to physically go pull the power on it to reboot it every 9-12 hours. The throughput is worse than my old router as well. I'm able to make use of about 890-900 Mbps of my gigabit connection with the R2, my old router was capable of 990 Mbps. I made sure QoS was disabled before testing this. Disappointing that my 5+ year old router is faster. Also, it didn't work out of the box. The lan worked, but not the internet connection. I had to disable IPv6 before the internet connection worked, and then I had to go to my PC's and disable/reenable the NIC to get internet working on them, as well as power cycle several of my "smart home" devices. I've never had a router require that much to just get started.

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Thank you for your feedback, I've responded to you in the other thread you've commented in!

[Eli6838]

I just received it in mail and I can not connect to the internet:( I made a thread please help! Thank you