Netduma Fraser

I don't really know how connecting the router could make the BT hub turn its WiFi back on, it doesn't make sense. Okay so you should be able to access the interface via 10.0.0.1 does that work?

Thanks for the report, we'll update it - it won't affect your ability to use the Geo-Filter though

I've given you Early Access which has the latest firmware there https://forum.netduma.com/forum/144-netduma-r2-early-access/ Reboot the router and then upgrade and it should work

Okay so it looks like you do have a CG-NAT which could be the reason Ping Optimizer isn't always working, there isn't anything we can do about that unfortunately

That shouldn't affect your ability to access its interface though - when you were trying to access the XR were you connected to the XR directly via WiFi or ethernet or were you connected to the BT hub still? If the latter then it makes sense and you wouldn't be able to. You could give the XR a static/reserved IP on the BT hub which could help and then put it in the DMZ.

Have you entered the speeds you paid for/expect? Where are you testing the speeds exactly? Are ALL devices connected to the R3 or do you still have some connected to the gateway?

As above CG-NAT could affect it, you can see if you have that by following this guide: https://support.netduma.com/docs/dumaos-3/open-nat/#cg-nat

I think that's more of a question for EE, I would have thought they would have done testing to ensure the different types of products they have work well together. Disable AWP, does optimiser then appear to give you more options? Also disable optimiser then re-enable it to see if that works.

That means you're behind a router so could be open but not necessarily, does any game like CoD show open or moderate, strict?

What web browser are you using? Are you accessing via HTTPS or HTTP? Use it in an incognito window and ensure you're accessing via HTTP, also try both the IP 192.168.1.1 or 10.0.0.1 unless you're changed it and routerlogin.net When did it start happening, after upgrading, changing a setting etc?

No it doesn't mean anything, no cause for concern!

Thanks for the kind words, appreciate it!

Okay so it's probably just mislocated on the map, don't worry about it, we'll get it sorted in a cloud update, thanks for the report!

It could be that blocking it, do you get an open NAT through the R3?

Are you unplugging the router from power frequently/using an incognito window every time you access the interface?

No nothing specifically, you can upgrade the router right away, any questions just ask!

How is your ISP modem/router set to ensure all traffic goes to the R3 i.e. Modem/bridge mode or DMZ?

I've passed the whole topic on to the team so they can see your concerns, they will do it as soon as they're able to.

Is it literally just that it's named Oklahoma instead or Virginia? If so ignore that and we'll fix it in a cloud update if you can provide us the ID of the server

Glad to hear you got there in the end. What error is Ping Optimizer giving you specifically?

In Settings give each device a reserved IP address in DHCP then reboot the router from the interface and see if it happens again please. Also: Disable SmartBOOST, use 2.4GHz for devices/applications you want more stability on - connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Ensure the router is in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

What speeds do you get on speedtest.net? If they're as expected then ignore the built in speedtest, a server may be down or temporarily unavailable for example - it doesn't mean you're limited to that speed.

This has been requested before and its on the to do list for the team, they will make changes as soon as they're able

Good to hear, thanks for the update!

It's not a necessity but you can if you would like to