Netduma Fraser

A difference in connection quality no not really, it's more to ensure you can connect to everyone properly but with moderate its fine.

Somehow you're using the country selector and a custom polygon, you do not need to use both and could be the source of the issue, use one or the other. It's essential the Geo-Filter is enabled before the game client or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working.

It's recommended to factory reset after upgrading, if you do that it will resolve the QoS error

There is no 'recover' option per se, can you provide a screenshot of what you get here? http://192.168.77.1/dumaweb#!/support Unplug the router from power for 24 hours, plug in, then wait 4 minutes before accessing and see if you can access normally.

I'll add it to the list!

Please provide a screenshot of the Geo-Filter page showing what you see when this happens

That's normal and to be expected, you can ignore it

Added - we're just focusing on the software at the moment so I couldn't say when that might happen

Can you provide another screenshot showing what you see when it happens please but a zoomed out full screen of the Geo-Filter. Also the Geo-Filter settings from

Added

This page doesn't give you the upgrade option? http://192.168.77.1/dumaweb#!/support As you've come from DumaOS 3 you may need to clear your browser cache/cookies as well as it has probably cached the old interface

You can upgrade the firmware directly from that support page so try that please

That's fine then. No that's not true, you're not going to stress the system too much by lowering the percentage lower than 90%.

Don't have the interface open while it's in the reboot process and definitely don't ping it constantly, it should be doing nothing but loading back up and then after that 4 minutes you can try to access, otherwise you risk interrupting the process and causing the issue you're seeing. How did you do the factory reset initially? It may be worth if it continues to delete the upgrade file from your PC, re-download it from the forum then re-upgrade to it, close the interface, wait 5 minutes, then factory reset, close the interface, wait 5 minutes and then access again.

If literally nothing else is connected to the router then no real need to use it. That being said if that means you have all other devices connected to your ISP router then you're not getting the best experience possible.

I've given you Early Access with the latest version being here: https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/ As above for MAC cloning

If you have any other devices connected to the internet/router when you're playing even if they aren't actively using the internet then I would recommend it. A single background update on your phone etc could cause you to lag in game without SmartBOOST to prioritize you.

Reboot from the interface, close the tab, wait 4 minutes then attempt access again please and see if it works.

If you're not using the Geo-Filter then it's not going to be possible to get the best experience more often than not. Otherwise that leaves you with Congestion Control to attempt to get results like the above - just keep fine tuning/testing until you get the best values. Then SmartBOOST to prioritize the devices/services for gaming.

It needs to be updated via the cloud which is what we will do, it should be done early this week Please remove all the servers you have added to your allow/deny list - the filter allows/denies based on what is inside or outside the radius so for normal filtering it isn't needed but it is possible you've allowed or denied the wrong server - there are many there you've allowed that are outside your range. Also if you check Ping Heatmap there aren't any game servers in the locations you covered. Did you also cover Japan as I mentioned?

It needs to be updated via the cloud which is what we will do, it should be done early this week

It needs to be updated via the cloud which is what we will do, it should be done early this week

Could you switch the interface language back to English then provide another screenshot of what you're seeing when it happens and include a screenshot of the Geo-Filter settings menu please?

Do make a new topic and we can go over your setup/settings to see if there is anything that can be improved

You have access https://forum.netduma.com/forum/151-netduma-r3-early-access/