Netduma Fraser

Can you provide a screenshot of the Geo-Filter screen uncropped showing what you see when that happens please?

Double check it's actually broken first, it can appear to but can be snapped back in. If the cable in it is broken the WiFi can still work, it just may not be as strong/have as good range. You don't need a specific antenna from us, just one that will fit will work just fine. antennaepop.mp4

You're not going to get the closest server with the Geo-Filter off every time

Okay if that's the lowest then that's the best you can get - when Ping Heatmap is updated you'll be able to see if there are any other servers which may have a better ping.

It has been suggested before and it would be a great feature, it's on the request list

Yes we're going to test the game and get it added - it'll almost certainly be using the exact same servers in the exact same locations as it usually does

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? How is the Xbox connected, via ethernet or WiFi? How have you setup the Geo-Filter?

No, just because you're unable to get a game below 10ms doesn't mean it's useless. It's very likely you can't get a game that low. Are you able to force the closest server to you that has the lowest ping out of all the servers around you?

Which router is it you're using - the XR1000? If your new credentials aren't working then login on a PC and change them or factory reset and then they'll return to the default so you can login that way. We can get the rest sorted when you have access.

Reboot your ISP modem/ONT, wait 2 minutes then reboot the R3 from the interface, wait 4 minutes then access, do you have consistent internet then?

Steady Ping doesn't show what has been classified so I'm not sure what you're referring to specifically. Yes Yes You can specifically prioritize EA instead of gaming or the device you're playing on itself It's something we'd need to update via the cloud No and it's nothing to do with Steady Ping You should upgrade to the latest firmware version regardless as there are improvements including to the Geo-Filter https://forum.netduma.com/topic/61215-new-r3-firmware-dumaos-401510/ but the cloud version would remain the same so it's unlikely classification would be better or worse. It's still being detected as gaming so it is still being treated as a gaming application and therefore prioritized/filtered. No need to use AI for troubleshooting!

I'm passing on a list of complaints for updates in one go today to hopefully force the issue having more priority

Great to hear you managed to sort it, thanks for the update!

It's using the login that you use to access the interface that you would have originally changed from the default admin / password

It wouldn't be anything to do with us

Not yet, I'm chasing them

Not yet, I'm chasing them

Good suggestion, I'll add it to the list!

Do keep in mind that you've admitted to replicating patented software - this is why the other router companies haven't done it. Yes, we have mentioned a quite a few times that we're working on big features and that is why it has taken awhile.

It's very unlikely to find a game under that value, it's nothing to do with the router or game - it pings all the servers when you load up the game so it will know roughly what ping you're capable of achieving so if you're going to have 30ms ping at the very lowest its not going to waste time looking for games under 10ms for very long.

Okay thank you, no worries at all!

Yes it will cycle up in increments if it is unable to find servers under that value, for it to find a game under 10 ms you would have to be very close to the server

No worries yes please do give us an update!

No they're all fine, the logs show normal background processes that can look like issues, time went backwards is just log spam for example. Yes if you could download them so we can see the whole contents that'd be really helpful - just when the issue actually happens

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Could you provide the logs from the interface when it next happens please? What firmware version are you on currently?