Eli6838 Posted March 8, 2021 Share Posted March 8, 2021 I just received it in mail and I can not connect to the internet:( I made a thread please help! Thank you Link to comment Share on other sites More sharing options...
Ash Posted March 8, 2021 Share Posted March 8, 2021 40 minutes ago, Eli6838 said: I just received it in mail and I can not connect to the internet:( I made a thread please help! Thank you Hard reset the router at the back and make sure the cable is connected to the wan port Link to comment Share on other sites More sharing options...
Eli6838 Posted March 8, 2021 Share Posted March 8, 2021 I just tried that and no luck yet. Now my laptop says I have internet access but I still can’t access the router settings using the dumaos/ or 192.168.77.1. I can’t access the internet either. Link to comment Share on other sites More sharing options...
Ash Posted March 8, 2021 Share Posted March 8, 2021 If it says internet detected now press retry and it should load or pull the power and back in. Link to comment Share on other sites More sharing options...
Eli6838 Posted March 8, 2021 Share Posted March 8, 2021 I unplugged it, waited a minute, and still says “could not detect an internet connection”😞. Also, since I factory reset it, the wifi password says it’s incorrect. What’s the factory reset password? Thank you Link to comment Share on other sites More sharing options...
Ash Posted March 8, 2021 Share Posted March 8, 2021 17 minutes ago, Eli6838 said: I unplugged it, waited a minute, and still says “could not detect an internet connection”😞. Also, since I factory reset it, the wifi password says it’s incorrect. What’s the factory reset password? Thank you Press the little button on the back of the router for 10 secs it will reset and then it will reset the password everything Link to comment Share on other sites More sharing options...
Eli6838 Posted March 8, 2021 Share Posted March 8, 2021 I reset it and now the password changed to something something else different from the password on the the router. I believe this is a manufacture mistake. It says password is wrong. When I opened the box the password on the router was correct but I have no idea what it reset to now. Link to comment Share on other sites More sharing options...
Eli6838 Posted March 8, 2021 Share Posted March 8, 2021 There’s another person that received an R2 this week with the same issue. Could this be a bad batch of routers? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2021 Administrators Share Posted March 9, 2021 @Eli6838 lets continue in your topic: https://forum.netduma.com/topic/35288-r2-could-not-detect-an-internet-connection/ Link to comment Share on other sites More sharing options...
Martin D Posted March 11, 2021 Share Posted March 11, 2021 Hello Netduma team, this is the third time this week I got this screen in menu : GEOFILTER. there must mbe some problem. can someone help ? even if I wait 1 hour nothing changed. same with : PING HEATMAP the rest of the menu works properly. So I connected via Phone it says : Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 11, 2021 Administrators Share Posted March 11, 2021 In System Information, in the Rapp panel options change the number of retries to 5 then reboot from the interface. If it continues then please grab the log file from the System Information page. Link to comment Share on other sites More sharing options...
Martin D Posted March 11, 2021 Share Posted March 11, 2021 45 minutes ago, Netduma Fraser said: In System Information, in the Rapp panel options change the number of retries to 5 then reboot from the interface. If it continues then please grab the log file from the System Information page. does not work, Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 11, 2021 Administrators Share Posted March 11, 2021 Could you provide the whole log file as a download for us to look at please? Link to comment Share on other sites More sharing options...
Martin D Posted March 11, 2021 Share Posted March 11, 2021 23 minutes ago, Netduma Fraser said: Could you provide the whole log file as a download for us to look at please? sent it to you in message Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 11, 2021 Administrators Share Posted March 11, 2021 Thanks, next time you can click the 3 line icon and save it as a text file. Does the Device Manager load correctly? Link to comment Share on other sites More sharing options...
Martin D Posted March 11, 2021 Share Posted March 11, 2021 44 minutes ago, Netduma Fraser said: Thanks, next time you can click the 3 line icon and save it as a text file. Does the Device Manager load correctly? Yep , Device Manager load correctly the following message is there repeating : daemon.err odhcp6c[2644]: Failed to send DHCPV6 message to ff02::1:2 (Address not available) what does it means ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 11, 2021 Administrators Share Posted March 11, 2021 It just means it's not able to give an IPv6 address to a device but as you have that disabled/don't support it then it doesn't matter. We've got some details from someone else on why this might be happening, we'll get back to you when we know more. Link to comment Share on other sites More sharing options...
Martin D Posted March 11, 2021 Share Posted March 11, 2021 4 minutes ago, Netduma Fraser said: It just means it's not able to give an IPv6 address to a device but as you have that disabled/don't support it then it doesn't matter. We've got some details from someone else on why this might be happening, we'll get back to you when we know more. so all I can do now is again factory restet, right ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 11, 2021 Administrators Share Posted March 11, 2021 1 hour ago, Martin D said: so all I can do now is again factory restet, right ? For the moment yes unfortunately Link to comment Share on other sites More sharing options...
Russ_T Posted March 11, 2021 Share Posted March 11, 2021 So my feedback is: I would have liked a no Wifi option. I bought the device purely for the software / geo filter stuff. If I could have had it cheaper or better yet the same price but with better throughput I would have preferred that. Secondly the hard reset button. Holding down for 30 seconds is a bit much, people expect a few seconds but 30, just in case you accidentally press it for 25 seconds and didn't mean it seems daft. Also, the button on mine does absolutely nothing. I've held it down for 30+ seconds a few times and nada. Cheers Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 11, 2021 Administrators Share Posted March 11, 2021 Thanks for the feedback! I think 30 seconds it pretty standard, but I understand your point. When you access the interface after holding down the button do you see the setup wizard? Link to comment Share on other sites More sharing options...
poggersman Posted March 16, 2021 Share Posted March 16, 2021 My netduma internet randomly shuts off then i have to reset id have to give it a 4/10 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 16, 2021 Administrators Share Posted March 16, 2021 1 hour ago, oinag said: My netduma internet randomly shuts off then i have to reset id have to give it a 4/10 @oinag we will reply to your topic, we'll get you sorted. Link to comment Share on other sites More sharing options...
Martin D Posted March 17, 2021 Share Posted March 17, 2021 On 3/11/2021 at 10:02 PM, Netduma Fraser said: For the moment yes unfortunately Fraser, after cilcked on RESYNC CLOUD I get this picture for cca 30 seconds after that there is a message : Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 17, 2021 Administrators Share Posted March 17, 2021 24 minutes ago, Martin D said: Fraser, after cilcked on RESYNC CLOUD I get this picture for cca 30 seconds after that there is a message : That is fine, wait 1 minute then refresh the page and it will have applied. I've brought it up with the team as well so you can ignore that for now. Link to comment Share on other sites More sharing options...
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