Netduma Fraser

@Rosario you have filtering disabled, it needs to be enabled.

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter For the PC give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

Excellent, good work, thanks for the update!

Yes it's in Ping Optimizer > Advanced There are guides at support.netduma.com also that may help

What do you mean they're not working exactly? No recovery image No way to reinstall individual components No recovery procedure If it has been corrupted then delete the downloaded firmware from your device, re-download it and re-upload it to the router, close the interface let it upgrade for 5 minutes and access again after and see if it works

Good to hear, thanks for the update!

Do the same process but use this command instead please: duma.RPCHandler.PromiseAsync("com.netdumasoftware.settings", "remote_access","true") I'll have someone monitor the topic so they can try to upgrade you when you say you're accessible.

Okay let me check with the team on the best way to get access and I'll come back to you

Check the IP on the console itself and then check on the Device Manager of the device you think it is, do the IPs match? If not find the one that matches, rename it then add that one to the Geo-Filter.

Right click the page > Inspect Element > Console and paste this command: long_rpc_promise("com.netdumasoftware.settings", "remote_access",["true"]) press enter and it should come back with a response. Let me know when it's done and then reply back here from a device connected to the R2 please and we'll attempt a remote upgrade.

Are you able to go to Settings at all like this?

A difference in connection quality no not really, it's more to ensure you can connect to everyone properly but with moderate its fine.

Somehow you're using the country selector and a custom polygon, you do not need to use both and could be the source of the issue, use one or the other. It's essential the Geo-Filter is enabled before the game client or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working.

It's recommended to factory reset after upgrading, if you do that it will resolve the QoS error

There is no 'recover' option per se, can you provide a screenshot of what you get here? http://192.168.77.1/dumaweb#!/support Unplug the router from power for 24 hours, plug in, then wait 4 minutes before accessing and see if you can access normally.