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Netduma Fraser

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Netduma Fraser last won the day on September 23

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About Netduma Fraser

  • Rank
    Tech & Customer Support

Basic Info

  • Gender
    Male
  • DumaOS Routers Owned
    Netduma R1
    Netduma R2
    XR500

Gaming

  • Gamer Type
    PC Gamer
    Console Gamer
    Mobile Gamer
  • Favourite Genres
    Shooters
    RPGs
  • Connection Speed
    501-1000mbps

Recent Profile Visitors

45,273 profile views
  1. You would've got lowest tier support tech so makes sense. You can turn off the WiFi on that and just use the XR WiFi instead. All we want a router for is to direct traffic to the XR, other than that it's best not to use it so you still get the benefits of the XR.
  2. Ah, that makes sense and would seem to indicate it's the public IP renewing so much. They might be able to give it back or could get a very cheap router that does the job if the ISP charges you monthly for the combo
  3. Can you provide a screenshot of how you have your Geo-Filter setup please?
  4. See if it works better after doing this: Quit the game completely Remove device from the Geo-Filter Resync/flush the cloud from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up the game
  5. It's quite possible that it's due to your public IP changing frequently, it's 3 times within 3 hours so likely that sometimes it's not re-establishing the connection properly. This is something Netgear are actively trying to resolve. There are 2 things that could help right now, other than that it would need to be fixed via firmware: User another router in front of the XR - this can handle the frequent change and the XR should sustain a connection Call the ISP and get them to either: a) Extend the lease time of the IP b) Issue a fixed/static IP - some ISPs charge extra for this
  6. @Bcobz thanks for the great feedback, that's really awesome to hear! Also to address your point on the Rapps not loading, that is something we have been actively working on for months, it's been a super tricky issue to solve, hence why there hasn't been a new version in a little while. We're confident though that it will be fixed for the next version.
  7. Ping Heatmap just pings servers, it doesn't impact you connecting to them so you can still use the Geo-Filter to force servers even if they don't appear on Heatmap.
  8. No worries at all, glad you got it sorted! Definitely not dumb, it's not as user friendly as the rest of the interface so it is something we plan on redoing.
  9. Hey, welcome to the forum! What device/web browser are you using to add the devices? Also they're not enabled in that screenshot, you need to change them to Do NOT VPN these services for the VPN to apply to the whole device.
  10. We need to update it, we're working on it, just had a few issues. Should be done early next week.
  11. We need to update it, we're working on it, just had a few issues. Should be done early next week.
  12. Okay thanks for the info, I'll discuss it with the team some more and get their input.
  13. Thanks for the information. Did you have the issue prior to upgrading to .120? When it happens again access the interface, go to the System Information page, download the log, post it here and let us know the time roughly when it disconnected please.
  14. Click the menu icon on the Network Map, switch to Table View, then take a screenshot and post it here please.
  15. Hey, welcome to the forum! How often is it occurring? Is it wireless or wired devices or both? Do you still have access to the interface when it happens? Does the connection come back on its own or do you need to reboot or factory reset to get it back?
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