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Netduma Fraser

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Netduma Fraser last won the day on July 13

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About Netduma Fraser

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    Tech & Customer Support

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  1. As above unfortunately, it's been mentioned before but I don't think this will change - it is standard across all their products.
  2. Hold the "RES" button in the back of the router down for 30 seconds and let go, it should beep to indicate it has worked, then wait a few minutes and try to access the interface again. Yes you will lose your settings.
  3. It depends on what your router is, if it is a Netgear router it does have the option to recover the password/reset it but the easiest way is to do a factory reset regardless of the router using the button at the back.
  4. Yes it's likely referring to their built in one located in seconds that is a blanket VPN as opposed to more customisable like the Hybrid VPN.
  5. No it doesn't currently, it may do in future but we don't have any details on that as it would be up to Netgear to decide.
  6. I would do the direct to modem test and then immediately after the same one with the router, these tests are 10 hours apart so could be variance i.e. more people are likely to be using the internet at 8pm rather than 10am.
  7. Okay thanks, sounds like it is timing out and the closest message to relaying that is the R-App loading message but if you can close the box and the Geo-Filter still works then I think that is a specific problem to the host. It would also be hard to reproduce that I think. How often are you playing on that server? i.e. how annoying does it get?
  8. Also no need to create a new topic as your previous was still open once you post here again I'll merge the two topics so you know where to find it. Direct to modem is the correct suggestion, let us know how you get on.
  9. Okay thanks for trying, we may need to update our classification to ensure this doesn't get detected. Could you try port 1023 please and see if that stops it from being prioritized?
  10. That kind of makes sense with the login request but still quite strange, unfortunately no way we can disable that but perhaps maybe something we could do with how it affects the browser / interface. Thanks this is really helpful, the team will look over it and see if they can find any correlations.
  11. Hey, welcome to the forum! Could you first disable uTp on the torrent software please and also find out the port it is using, it should tell you on the program.
  12. It might be that it is related to another panel being pinned which is what we've seen when this has presented itself before. I don't think it would affect other websites at all as it's self contained but let us know if you see anything related.
  13. It might be that it just didn't finish a connection that is required when gaming, what are your bandwidth speeds? Are you using QoS? You can select to open an incognito/private window on Firefox, does that resolve the issue at all?
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