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Netduma Fraser

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Netduma Fraser last won the day on December 1

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About Netduma Fraser

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    Tech & Customer Support

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  • DumaOS Routers Owned
    Netduma R1
    Netduma R2


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    PC Gamer
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    Mobile Gamer
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  1. Sorry can you clarify, what do you mean it isn't showing the host description automatically - can you provide a screenshot of what you mean? Don't do a 30/30/30 reset, that can actually damage the router and if that's how you've been doing it this whole time that could explain your issues - either do a factory reset on the interface when on the old firmware or hold the reset button for 30 seconds, release, wait 2 minutes if you're on DumaOS. We have limited support for the original firmware as we're fully focused on DumaOS now, in fact most of the developers we have now have never had experience with the original firmware so we couldn't look at it remotely/1 on 1.
  2. Did you add it to Traffic Prioritization and select the Games Console service? So it looks like this for example: and do the port rules match the above? Also, I just double checked online and I'm not sure where you got the ports from but the ones required are these: TCP: 13000, 13005, 13200, 14000, 14001, 14008, 14020, 14021, 14022, 14023, 14024 UDP: 6015 found on the Ubisoft site: https://www.ubisoft.com/en-gb/help/rainbow-six-siege/connectivity-and-performance/article/troubleshooting-connectivity-issues-in-rainbow-six-siege-pc/000078839 So if you've done what I did in the screenshot, instead do the rules for the ports listed above. You can group them together so you can do: 13000 - 13005 TCP 13200 - 13200 TCP 14000 - 14024 TCP 6015 - 6015 UDP
  3. Can you provide a screenshot of the command prompt window how you have done it prior to actually submitting the command please?
  4. Yes it should be a LAN port on the R2 to the internet port on the Vodafone router and then it should get internet
  5. It's not necessarily the Amazon site but their data services so for example, if you have an Alexa, Fire TV, Fire Tablet or even if you connected to an Amazon server when playing online. Have you done any port forwarding? Do you have remote management enabled?
  6. Can you try to get another server in a different location please and see if Auto Ping works? What web browser are you using and does it have an Adblocker? I assume you have gone up to the very latest version for the R1 and your ping still rises? How do you factory reset usually?
  7. When you do a factory reset or a reboot you should wait 2 minutes before accessing the router, during this time it's loading all the Rapps correctly, accessing too soon and loading features which have not finished loading can lead to this issue. Reboot via the interface, wait 2 minutes, then access and see if it works.
  8. Well done on getting it sorted, the URL you were using there was very weird so not surprising it wouldn't allow you in. It would be best to make a new topic and we can assist you there. It is either the default admin / password or the credentials you made during the setup wizard
  9. Adding it as a Games Console is the easiest way to do it and that will work. If you want to do the Advanced way keep the source ports the same and then make 3 rules: Source 1 - 65535 Destination 10000 - 10099 Protocol UDP Source 1 - 65535 Destination 3074 - 3074 Protocol UDP Source 1 - 65535 Destination 6015 - 6015 Protocol UDP
  10. That IP address there is from Amazon so that will be perfectly normal, the others though that have the IP address of the router are a little weird. Have you put your PC in the DMZ or anything like that?
  11. What happens when you try to access does it go to the R2 or your ISP router?
  12. What issues do you keep having that force you to factory reset/re-upgrade every day? Does it not auto ping on any server? It could be as that one is so far off the map that it's not detecting it properly to ping. Flush the cloud in miscellaneous settings, untick and retick auto ping and then reboot the console and see if it works properly.
  13. I've moved your topic to the correct section. Can you provide a full Geo-Filter page screenshot when you have a game please? What do you mean you have to upgrade the firmware so it runs smoothly - what happens if you don't?
  14. We don't have a live chat service unfortunately as we're a small company. After the reboot can you now access the interface at all? If not hold the reset button for 30 seconds, release, wait 2 minutes then try to access and complete the wizard. If that doesn't work, open command prompt on the PC connected to the R2, type ipconfig press enter then post a screenshot of the results please. What firmware version are you on also?
  15. Yes that method is fine, so you're using two routers essentially? When did the issue first occur, after rebooting, changing a setting etc? Do the reboots as mentioned above and see if that works.
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