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Netduma Alex

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Netduma Alex last won the day on May 22

Netduma Alex had the most liked content!

About Netduma Alex

  • Rank
    Product & Tech Support
  • Birthday December 23

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  • Location
    Cambridge, UK
  • Interests
    JRPGs, looter shooters, platformers... Anything but football basically.

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  1. If you suspect that a server is mislocated you can submit it here: We'd obviously appreciate it. The server locations are based on public knowledge about where IP addresses are. If you look up an IP address online, it's listed location on there will probably be the same as on the geo-filter. It's updated often. The problem is that sometimes a server is moved/ip reassigned and it takes a long time for it to become public knowledge. For these situations we have a private list of server locations which takes priority over what's publicly known. By reporting mislocated servers to us using the link above, you add to our list of locations that will overwrite the public knowledge answer on our Geo-Filter map. Pressing FLUSH CLOUD ensures you are using the latest location data. We'd like to improve the reporting process in future, and possibly allow them to be moved by the user. It's all on the roadmap.
  2. Have you pressed the FLUSH CLOUD button recently? Just to make sure you're on the most recent location data. It might be that we have to update this info ourselves. There's a form on the post linked below into which you can put servers that you think are mislocated. It's a hassle obviously but we'd appreciate it:
  3. Could you please send a screenshot of your LAN setup page? It's possible that this is a problem with your DHCP settings, but it's also possible that this is a hardware fault.
  4. We're aware of an issue where denied servers aren't being blocked, we're currently testing to recreate the issue and determine the cause. I've never heard of previously unpinged servers suddenly being marked as allowed, that definitely shouldn't happen.
  5. We're aware of the fact that the Apex Legends server selection screen seemingly doesn't actually do anything. As for why you're not connecting to dedicated servers within your radius... I wonder if there's some authentication servers being blocked by accident? We should have all of them on a permanent whitelist but it's possible EA changed something and we haven't caught it yet.
  6. Hmm, what's your ping when you connect to the US, UK or China? Is it high enough that the distance travelled seems realistic? Or could it be that we've got a server marked in the incorrect location?
  7. What model is your Virgin router? Do you know if it can be put into Bridge Mode?
  8. This is an issue we're aware of, it's been escalated and i'm making notes of any threads about the issue so that I can keep people updated.
  9. The R1 I've got here in the office is showing information that goes back for 1 hour. Same if downloaded. The fact that the log on your R1 becomes unscrollable makes me wonder if it's a browser problem rather than a router problem? Have you tried to check the logs on multiple devices or browsers?
  10. Yeah I've escalated the problem, the team are aware of it, the process is underway! I've also set myself a reminder to check the status of this frequently so that I can let you know as soon as there's progress.
  11. Yeah the fact that you say "no lag but very big delay" makes me wonder if the problem was misdiagnosed from the start...
  12. Now I change my name to Netduma by deed poll
  13. No it doesn't support it officially, in that we don't have presets for it. But really the Basic tab of the interface is just a bunch of preset OpenVPN settings. Any VPN will work perfectly well if they provide OpenVPN settings that you can put into the Advanced tab of the router. If you go to the following page on the NordVPN site, you can download an OpenVPN file for the server of your choice: https://nordvpn.com/ovpn/ And if you can't decide between UDP and TCP: https://www.privateinternetaccess.com/forum/discussion/28774/the-ultimate-question-udp-vs-tcp-what-s-the-difference-which-one-should-you-choose
  14. Very nice! I might make a DumaArmy Community on PlayStation. I guess since I work for them it could be considered "official"
  15. Very nice! I'm thinking of maybe changing mine to Netduma_Alex... I could also change my Xbox gamertag... But what if I get fired?
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