Netduma Fraser

You've changed the interval to 0.5, this is too low and will change packet loss regardless, change it back to the default 2.5 then do it again please

Potentially, factory reset it then see if you can access normally with the default LAN IP then change the IP and see if it works after that

What is the actual page you're seeing when accessing via the web browser? Once you've accessed via the app can you then access via the web browser?

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This has been suggested before as you mentioned. Once we've eliminated any remaining issues we'll be looking into user requests to see what we can get added.

I'd suggest testing with downloads while following: https://bit.ly/bufferbloat-test start with a high value e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on CC don't have to be the same value & you may have a better experience with differing values. This is more of a real world test as you're actually doing traffic you would normally do.

Now disable DHCP/use the router as a DHCP server and see if it continues please

You don't add the router to the VPN you add the individual devices you want the VPN to apply to. Adding a device to the VPN isn't dependent on the VPN provider you use, if the VPN has connected then add the device and it'll work. Where are you measuring the ping, in game or on the Geo-Filter? Disable Steady Ping on the Geo-Filter and the ping should go down.

Go to the firmware topic pinned to the top of Early Access forum https://forum.netduma.com/forum/151-netduma-r3-early-access/

Smoother in what sense? SmartBOOST & Congestion Control should be used to eliminate any local congestion so your ping stays low

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Not compatible in what way? We don't have any specific recommendations for VPNs

Glad to hear you were able to get it sorted, thanks for the update!

You just need to do the config, enter your VPN user/password and the router will say if it has connected. Then add the device to the VPN. Using a VPN won't lower your ping, it would raise it and unlikely to make it more stable either so I wouldn't recommend it if that is your goal.

If you can provide screenshots of your QoS/Geo-Filter pages perhaps I can help tweak

That's just physics, there is no way around it - I'd suggest putting your location/radius over central US so you both have a higher ping but neither one of you has to have a really high ping so its more balanced

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You'll need to obtain the configuration files from CyberGhost - if you're not sure how send them a message and they can send it to you. Then open the file for the server you want to connect to in a text editor on Windows. Copy the contents and paste into the configuration box on HVPN.

No you don't need to disable UPnP - if you reboot the router then the console UPnP should populate

Ahh that diamond cut out is actually for all your outlets? I'll have to pass that feedback onto the team

Did you have any games running when you took this screenshot?

That's good to know thanks, I'm sure we'll get to the bottom of it!

Is that not the adapter we provide next to it so that it can be used with your outlets? Double check the specs on the both adapters to see if they match but you probably can use the R2 one.

Just to double check, did you enter the contents of the CyberGhost VPN config file into the config box for HVPN? You need to do that to get a connection

Try the latest in Early Access, if it's still an issue let us know and I'll pass it onto the team