Netduma Fraser

How did you add your VPN rule?

That should be the opposite, did you factory reset after the firmware update?

There are only two ways, using the option on the router to download it and install or the manual option by downloading the file from the first post and then uploading it to the router in the router settings. If you don't have the green icon bottom left of the interface then you'll need to do the manual option.

It should work fine and yes it would mean the router is responsible for everything

What do you see when trying to access? No not specifically, it assigns bandwidth on an as needed basis, you can adjust your priorities though so what you care about is taken care of first

Please both of you try this firmware specifically to see if it resolves the issue: https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=424833

That's great to hear, thanks for the update!

I can't answer that without troubleshooting, if you disable the Geo-Filter do you get the same behavior?

It is quite likely it went to your spam/junk folder. You should receive a tracking email once shipped but if not email [email protected] and we can provide it.

Doesn't work in what sense? Can you expand on that please?

Where are you downloading your content from?

It's a staggered update so everyone will get it eventually - we do that to prevent the whole customer base having a major issue if something was wrong with the firmware.

I meant enable, it may help, you may still get servers outside your radius but in the meantime it is likely the best option

I've given you Early Access, please try this specific firmware for disconnects and let us know if it helps https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=424833

No worries, the best bet is to have a look at our optimal settings guides here: https://support.netduma.com/en/support/solutions/folders/16000090646 this will give you a good overview and has a section on speeds. Let us know if that doesn't help and we can go from there.

Not specifically to do that no, that's what we'll have devs look at but it won't be a quick turnaround. The best bet is to enable Geo-Latency, it may work more often than not.

There is a newer firmware which you should try: https://forum.netduma.com/topic/57039-new-r3-firmware-dumaos-40290/ Try this: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds, 2.4 for stability Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

Then it would have been incorrect at that time

The MAC address in settings and on the back of the router will not be the same, this is normal, you can ignore the previous comments about this.

Sorry to hear you're having a problem - your explanation doesn't have many details so I can't effectively provide suitable troubleshooting steps. Please provide more information about your issue and we can go from there.

I believe IPv6 is disabled by default on the new firmware so you'll need to enable that for WAN, reboot, wait 4 minutes then check please

Did you try accessing using the IP instead of http://dumaos? Did you factory reset after upgrading?

Added, you're on the latest firmware available though currently

I thought you meant that putting a vpn config into the VPN feature was causing you to reboot. No way to do that unfortunately

You connect it to your existing modem/router/ONT/cable from the wall, then follow the Setup Wizard on the router to connect.