Netduma Fraser

What is the R3 plugged into exactly when you're trying to use your PPPoE details? Are the PPPoE details definitely correct? We don't do remote support and you don't have internet to do that anyway.

Hang up in what sense, unable to access the interface? Do you have a browser based Adblocker enabled?

It's most likely the humax blocking it somehow, what operation mode is the humax in?

For that reboot, close the interface, wait 4 minutes then access and you should get in. That URL loads the NG portion which is just settings, nothing from DumaOS. Adblockers can block the RPC that the router uses, preventing access and error messages etc.

If you're not sure on ports then it's probably best to select activities/apps until you know what ports you'd like to block/allow. Port would be a singular port and range would be a range like 80-100

Copy the contents of the OpenVPN configuration file they provide you and paste it into the config box in HybridVPN. Then enter your VPN credentials into the admin/password boxes and connect.

Added

What is the R3 plugged into exactly when you're trying to use your PPPoE details? Are the PPPoE details definitely correct?

Usually on a sticker on the underside of it

Ping Heatmap is just used to ping a list of servers, it doesn't necessarily show every active server, though we do our best to have everything listed. The Geo-Filter shows active connections so yes you can still connect to it if the server is available at that time.

Okay no worries, that's one thing we can cross at least

Thanks for the suggestion, I'll add it to the list for the team to take a look

Thanks for the report, I'll get the team to add it - you'll still be able to connect to it via the Geo-Filter

Thanks for that, based on the logs if you reserve the IP for the Xbox on the R3 then that should prevent it happening again

Update to the latest firmware and then try again please: https://forum.netduma.com/topic/57039-new-r3-firmware-dumaos-40290/

There is a cloud update in testing that will go out to all platforms soon which should help

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

I don't follow, what is this supposed to be showing?

https://support.netduma.com/en/support/solutions/articles/16000177578-r3-firmware Glad you were able to get it sorted, thanks for the update

Thanks I'll let Alex know

Go to your app store and if there is an update available it will list it in your available app updates, if not it is likely that your phone has auto updated it. Otherwise if you uninstall and reinstall the app (won't take long it's only small) you'll definitely have the latest update.

Skip through the setup wizard, complete it then once you're on the main interface enter the PPPoE details, save, reboot the router from the interface, wait 4 minutes then see if you can connect.

https://forum.netduma.com/topic/56107-new-r3-firmware-40236/

That would be considered a hard reset yes - you need to hold that button for 30 seconds though and then release - are you doing this? If not, it will just reboot the router so it may appear to reset but isn't. Try that then let us know if it works as expected afterwards.

Do you notice any pattern in what devices are being used or the type of traffic when it happens?