Netduma Fraser

Thanks for the update, let us know how you get on with the new one

I'll bump the team for it, thanks!

Oh you mean McAfee have a VPN service? You'd need to obtain the OpenVPN or Wireguard config files from them and copy/paste them into the router but I suspect they won't have that

I don't know if that will work as I don't think we've specifically tested the anti-virus with it. Select Only VPN this traffic if you just want that to be VPNd then select the service or exclude this traffic so it doesn't go through the VPN then add it

Try this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter with the manual option Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

That's great to hear, thanks for the update!

Thanks for that, are you able to connect using any other device at all?

Where are you measuring the ping on the Geo-Filter or in game? What is the ping you're getting now? The above is a good idea. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Clear your browser cache/cookies and see if it correctly loads then please.

So you did manage to upgrade to the latest firmware? While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Thanks for the reminder, done! We'll be looking into HVPN a bit more but it does make sense that you wouldn't be able to ping the server correctly when using the VPN but if we can we'll sort that

Upgrade to the latest version and then see if it works properly https://forum.netduma.com/topic/55635-new-r3-firmware-40219/

Give it a factory reset as it'll be a big change from the version you were on then check again please

It does work, you most likely need to adjust your settings. How have you set up the x82 to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3? Can you provide a screenshot of your Geo-Filter page please?

That's great to hear, thanks for the update!

HybridVPN is available on the update - it's in the Settings menu

I'll see if the team can do it this week

If you disable Steady Ping on the Geo-Filter your ping will likely go back to normal. Could you provide the logs when you notice that happening please?

We actually released it publicly today, see if that resolves your issue https://forum.netduma.com/topic/55635-new-r3-firmware-40219/

Browser based tests aren't necessarily the best way to test I'd suggest testing with downloads while following: https://bit.ly/bufferbloat-test start with a high value e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on CC don't have to be the same value & you may have a better experience with differing values. This is more of a real world test as you're actually doing traffic you would normally do.

I can't see how that would affect it at all honestly but I will pass that onto the team to have a look at.

Get access again and then upgrade as soon as possible, the goal is to get off that firmware version as it should be more stable for you on the latest

I'd suggest upgrading to the latest firmware we just published here: https://forum.netduma.com/topic/55635-new-r3-firmware-40219 and see if you still get the same issue

I'll add it to the list for the team to look into, thanks for the request!

I can get the team to take a look at the eth delay. It might be you need to re-adjust your QoS settings on this version as it's a bit of a jump from .170 so the same settings may not apply. If you haven't factory reset in awhile as well that would likely help