Netduma Fraser

The new app update is live on Android now if you have an applicable phone you can try with. Can you provide a screenshot of how you've setup the VPN please? For Geo-Filter disable Geo-Latency and Ping Assist and it will adhere to your radius.

That's Ping Heatmap which is a list of pre-added servers that gets outdated and has to be manually updated, it doesn't mean it's not visible/connectable on the Geo-Filter which will show available connections

Okay keep us posted. Is she connected to a work VPN by any chance?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? How is the PC connected, via ethernet or WiFi? How have you setup the Geo-Filter?

Please provide a full screen screenshot of the Geo-Filter page showing what you're seeing when this happens

Also set CC to 70% for download/upload on auto and see if that helps please

FC 25 will apply to FC 27 as well but we will be testing/updating for the game where necessary. The Geo-Filter shows any connections whereas heatmap has a list of servers so we need to update that list. You should be able to connect to/see it on the Geo-Filter to ping.

Could you clarify more specifically about what is happening?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? If you re-enable SmartBOOST and specifically prioritize her device rather than the service does that work any better?

Not sure what you mean exactly but forcing the servers you want is the goal and if it has a great connection then that's the purpose of the router, can't do anything about sweaty games unfortunately

That makes no sense, especially being the only thing on the network at the time. Is there anything else that is left running online long term?

I'll ask the team to test the game and make any necessary changes

It's not publicly available yet. Can you provide a screenshot of what you're seeing exactly? Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with? If you're asking because you do, what issue are you having? Otherwise, it's quite a stable update which is why we've made it public.

Good to hear, thanks for the update!

No it's just to do with pinging, it doesn't continually force you on that server. That means you always have the potential to connect to it i.e. that your Geo-Filter settings will never block the connection even if they would do ordinarily but it doesn't guarantee a connection to the server. You can't force a specific ID server over and over but you can force the same location. To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

How are you certain it's in a bootloop? What do you see when trying to access? The app does need to be updated to make use of this latest update but if you use a web browser that shouldn't affect it. Is it that they're not connecting i.e you're not getting into a game or they're not pinging as those are separate issues. If you can't get in then you may be forcing a server which isn't always available. Some games refuse to respond to pings so we're not always able to show the ping to you.

What do you see exactly when trying to access the interface? Yes you can You can't see any servers on the map at all? Double check the IP on the gaming device itself matches with the IP of the device you think it is on the device manager.

Whatever the server code it is showing you is the one you're in - unless you're pinging it manually instead, if you're letting it automatically ping then it will be the one it shows

We haven't released it to the app store yet/it can take some time before it appears

Okay let us know how you get on

Disable Geo-Latency and Ping Assist and then it will force only the area you have covered but it will lead to longer search times and not all servers are available all the time

Add Zoom/Teams as a priority for SmartBOOST, does that then resolve the issue for her?

Could you clarify exactly? To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

The later versions do not have it available, there was an issue with it that meant it had to be removed. It is very unlikely there will be an update at this point to bring it back