Netduma Fraser

Added

Can you resync the cloud then get the logs from the System Information page for me please?

Try port forwarding then, it's probably the only option

It's working for me, on the Ping Heatmap page click the icon then click Resync cloud then try pinging the game again, does it work?

It needs to be done to allow the internet to pass directly through to the router without any interference you can do: DMZ/Exposed Host Port Forwarding: 1 - 65535 TCP/UDP Modem Mode Bridge IP Passthrough

What is the error you're getting exactly? Can you provide the config you're using please?

That explains it then, you're at opposite ends of the country - the game will be trying to find a middle ground so based on whatever settings you have it'll be getting the closest middle server hence raising your ping a little. They're getting a high ping because they're being forced to connect to a server closer to you than them.

Where it says "Starting IP address" in the last box where it says 2 change that to 50. Then under address reservation click Add, then give your devices any number between 2 and 49, once you've done them all apply and reboot the router

Great to hear, thanks for the update!

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Thanks for the report, I'll make sure the team are aware it's still an issue

Okay thanks for trying, just wanted to make sure we covered all the bases, the team will get it sorted

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Can you provide a screenshot of your full QoS page please? What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR?

Yes on the router > Settings > Setup > LAN Setup

If you put the ISP router in modem/bridge mode instead do you then get IPv6 through the R3?

I've given you Early Access, try the firmware there and see if both improve https://forum.netduma.com/forum/151-netduma-r3-early-access/

It depends if you're having any issues at all, if not then I'd suggest waiting for the public release, I've added you just in case.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Is IPv6 enabled in LAN & WAN on the R3? If so disable on LAN, does it work then? Do you get IPv6 directly connected to your modem?

15-22 is a really good ping still. Where are you located approximately and where are they located? How do you have your Geo-Filter setup and what game are you playing?

In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. If your issue is local congestion then yes disabling QoS could allow the issue to happen so would be best to enable it - it shouldn't limit you that much, set Congestion Control to 70%

What's the issue you're having with it exactly?

A full uncropped screenshot please that doesn't really give me any information for the issue

As in it doesn't change colours, the RGB isn't on etc?

Can you provide a screenshot of your Geo-Filter page please?