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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Do all the pages/features appear to be working despite that message?
  2. Of course! You now have access: https://forum.netduma.com/forum/144-netduma-r2-early-access/
  3. Servers that are outside the radius or that you've specifically blocked? It might be using relay servers, can you provide an uncropped screenshot of the page showing what you see when this happens please?
  4. Okay I think you'll need to factory reset it then from the recovery options page. If you could grab the logs from that page first that would be really helpful
  5. Are you able to access via the DumaOS app?
  6. Ah that's just highlighted that the version at the bottom of that page hasn't been updated. Re-upgrade anyway and it should resolve it
  7. What's happening with it exactly?
  8. You're on a very old firmware, download the latest from here: https://forum.netduma.com/topic/58012-new-r3-firmware-dumaos-40540/ Then click Go to Recovery Options from the screen above and upgrade the firmware
  9. Good advice above, though in most cases you don't need to do this and may cause more annoyances when trying to connect new devices as you'll have to set a static/reserved IP on them first
  10. Yep we'll be sorting that!
  11. If you can't login via the credentials and the default credentials admin / password aren't working then you have to do a factory reset again - hold the reset button for 30 seconds, release, wait 4 minutes then attempt access. You can also try accessing with the above IP or routerlogin.net
  12. I know but they've implemented a ping limit so what you want to do was generally done by using a VPN and forcing a server really far away which won't be possible
  13. We're aware Ping Optimizer isn't 100% reliable, we're working on that, adjust Congestion Control manually for the moment (in Ping Optimizer > Advanced). Game servers don't always respond to pings so we can't always display the ping unfortunately
  14. It's not something we could help with unfortunately. Especially with their crackdowns on VPN usage by implementing a ping limit it may not even be possible.
  15. He's put his location in the ocean that's all
  16. Disable SmartBOOST fully and also disable BI and DPI in troubleshooting settings please, reboot the router then try again
  17. What is the device connected to the 4th LAN port? It seems to be that one specifically going down frequently. Have you got another ethernet cable to use instead for that device?
  18. How have you set the box to ensure all traffic flows to the R2? E.g R2 in its DMZ, modem/bridge mode Are ALL devices connected to the R2? Have you entered your paid for/expected speeds into the router? How have you setup Congestion Control? Please provide a screenshot of the Device Manager table view
  19. We removed the firmware to fix some issues so not currently, we'll post there with a new firmware once available
  20. That makes very little sense but must mean it is the cloud. If we can't update the cloud due to it needing a firmware upgrade to do so I'll see if we can at least revert whatever the last cloud update was.
  21. Could you disable IPv6 in WAN Settings please and also extend the DHCP lease time to 10000 minutes please. Reboot the router from the interface, wait 4 minutes and monitor from there please.
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