Netduma Fraser

If your ping fluctuates which is normal for it to do so then steady ping will give you a ping that it will keep the game at so you won't have any inconsistencies due to that variation of ping. It's not full proof, it doesn't always work as you're not always able to ping the game etc

Okay great, keep us posted!

Do you have Geo-Latency enabled? If so disable that and then reboot the game & game client and try again please

Can you provide a screenshot of what you see when it happens please?

You're saying you're being routed to other servers - do you mean you're connecting to the London server but then servers outside your radius are appearing blocked but they are the host of the game or servers are showing as allowed outside the radius?

There will be a blocked server when that happens, just zoom out on the map, run the test and you should see the server get blocked. Add it to the allow list and give us the ID and we can whitelist it. There may be a few servers responsible

Are you seeing anything on the map being blocked when that happens? If so allow it, does it let you in then. Make sure to zoom out fully when doing it.

Are you able to have an ISP modem/router handle PPPoE instead? As that is likely the issue, it's something we're aware of and looking into

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered those speeds into the router? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? What firmware version are you on?

Are you using Game Pass? If so, sign out of Xbox/game pass then load up the game, it may or may not ask you to restart but then it should allow you to play then, does that work?

The latest public or Early Access version? Remove the device from the Geo-Filter entirely then check again. If it still occurs disable QoS from the SmartBOOST menu and check again.

What firmware version are you on and did you restart the console/game after disabling the Geo-Filter?

If you disable the Geo-Filter does it work?

The activation of the service is connected to your payment for the service, they handle the payments and services. We can provide assistance once you're able to use it but not really before. If you're referring to this line "If WiFi Optimiser isn't picking up your app, you can post on NETDUMA's support forum and ask to add your app. WiFi Enhancer is powered and supported by NETDUMA." they're referring to if Netflix or your work application isn't getting picked up by WiFi optimiser for example.

Is there anyone else in your home who has the same iPhone/same iOS version you can test with to see if the app works on theirs?

The R1 and the firmware version are very old at this point, any new issues would likely require a firmware fix which won't happen now. You could try with a guest WiFi network and also disabling QoS fully to see if that helps

No need to make multiple topics, we've also told you it's due to using PPPoE but you want to continue using it which is fine but that means we can't advise anything else

I believe we've told you before that it's due to PPPoE but you want to continue using it as you say the connection is better so there isn't anything we can advise

Fair enough! I don't think Arc Raiders works with the Geo-Filter and given they're the same company it may not work with the Finals either, though I know you can select region on Arc Raiders

You'd need to contact EE regarding this, it's not something we can enable/disable for you

Could you uninstall the app, restart the phone, install the app - but don't open it, restart the phone then try again please?

What iOS version are you currently on? Could you provide a video of what you're seeing? Also verify in settings it's on the correct app version

Yes a MTU mismatch could cause it, glad to hear you found the cause

If they're directly after the issue happens and before a reboot then yes. Do you get the same issue with the PC connected directly to the ONT?

Make the issue happen and then grab the logs please. Also if you connect via ethernet to the ONT do you get the same issue?