Netduma Fraser

If your NAT is open now then it's not affecting your ability to get a game, are you using the Geo-Filter? If so disable it, does it work then? If it does then next time re-enable it then launch the game and try to search, do you see any blocked icons on the map? Take a screenshot of what you see on the page.

They weren't able to access, if your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect again.

Thanks for that, I'll see if the team can try to force through an upgrade for you today

Good to hear thanks for the update!

Go to Settings > Troubleshooting

Do you know if you require PPPoE/VLAN for a connection? Could you provide the logs from the R3 please? Reboot the modem, wait 2 minutes then reboot the R3 from the interface, wait 4 minutes then check if you get internet.

What do you mean it tries to connect to 2 servers at the same time? How are you determining this? Could you provide the log from when the issue happens please?

Your stats seem fine, disable Geo-Latency on the Geo-Filter please, then you'll only get games within your radius, does it work better then?

Have you confirmed by connecting your devices directly to the modem that the issue stops happening? Could you provide the logs when the disconnect next happens please?

Added

Added you to Early Access, upgrade to that firmware and then you'll be able to do it from the area mentioned https://forum.netduma.com/forum/151-netduma-r3-early-access/

@Rosario you have filtering disabled, it needs to be enabled.

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter For the PC give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

Excellent, good work, thanks for the update!

Yes it's in Ping Optimizer > Advanced There are guides at support.netduma.com also that may help

What do you mean they're not working exactly? No recovery image No way to reinstall individual components No recovery procedure If it has been corrupted then delete the downloaded firmware from your device, re-download it and re-upload it to the router, close the interface let it upgrade for 5 minutes and access again after and see if it works

Good to hear, thanks for the update!

Do the same process but use this command instead please: duma.RPCHandler.PromiseAsync("com.netdumasoftware.settings", "remote_access","true") I'll have someone monitor the topic so they can try to upgrade you when you say you're accessible.

Okay let me check with the team on the best way to get access and I'll come back to you

Check the IP on the console itself and then check on the Device Manager of the device you think it is, do the IPs match? If not find the one that matches, rename it then add that one to the Geo-Filter.

Right click the page > Inspect Element > Console and paste this command: long_rpc_promise("com.netdumasoftware.settings", "remote_access",["true"]) press enter and it should come back with a response. Let me know when it's done and then reply back here from a device connected to the R2 please and we'll attempt a remote upgrade.

Are you able to go to Settings at all like this?

A difference in connection quality no not really, it's more to ensure you can connect to everyone properly but with moderate its fine.

Somehow you're using the country selector and a custom polygon, you do not need to use both and could be the source of the issue, use one or the other. It's essential the Geo-Filter is enabled before the game client or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working.

It's recommended to factory reset after upgrading, if you do that it will resolve the QoS error