Netduma Fraser

It would be great if you are able to find the causes and then we can pass that onto NG to aid them in their fix. It's entirely possible this is already fixed on the next version which I'm hoping isn't too far off now.

It is yes but give it a go!

Yes that's right, though you can pick Gaming/Voice and see whether it makes the experience any better

We need to do another, it went out of date again after we pushed an update today. We're working on a more permanent solution, in the mean time we'll push another update tomorrow.

I would disable Armor on the XR1000 - you can do this from the Nighthawk mobile app, that may allow that specific platform to work better. Hold the reset button for 30 seconds, release, wait 5 minutes then access the interface and see if it loads - exit the interface if you have it open while resetting please

Are you using PPPoE, VLAN, IPv6 or anything like that? Do you have Armor enabled?

They are probably mislocated, thanks for the report!

That indicates that you'll probably need to adjust your QoS settings to get rid of the packet loss - what settings are you using currently? Are ALL devices connected to the router?

Thanks for that, could you disable DumaOS Classified Games on Traffic Prioritization please? I'm wondering if that is somehow catching Sky and prioritizing it which would cause the issue. See if it works better after that.

Thanks for that, could you provide a screenshot for Congestion Control and the rest of Traffic Prioritization (if there is anything else added) please?

No worries at all. Thanks for the update, could you provide a screenshot of your QoS page please?

Muchas gracias por el informe, haré que el equipo revise y rectifique esto el lunes.

Parece que es un servidor permitido, ¿tiene algún servidor en su lista de permitidos/denegados? Si no, ¿podría proporcionar la identificación de ese servidor para que podamos investigarlo, por favor?

It seems to me as though the servers you're playing on may be under load, in which case try forcing different servers and you should get a better connection

Can you provide a screenshot showing what you see with those servers outside your radius?

Yes that's correct. So wired devices still have internet? Could you check the WiFi devices and disable Private Addresses on each of them, it may be that prompting the router to think it is a different device, otherwise you could set the static IP on the devices themselves and they should get internet

Make sure you have Ping Assist set to 0 and it will always stay within your polygon/radius

Necesitamos hacer una actualización en la nube para Ping Heatmap, lo haremos el lunes. Si desea forzar los servidores chilenos, deberá usar el radio y poner Ping Assist en 0 para evitar conectarse a servidores en otros países.

¿Puede proporcionar una captura de pantalla de la página Geo-Filter que muestre lo que ve cuando esto sucede, por favor?

Once it's released we'll test it and put up the servers on Ping Heatmap

It is a known issue that the port forwarding entries seem to disappear so if you go to add a new rule where the port is the same as one of those entries you'll get that message. This is something NG is fixing for the next version I believe. If you set all the rules you need after a factory reset and don't change them then they should be okay but are you saying when using OpenVPN it causes the entries to disappear?

We don't give out any ETAs. 500 shouldn't be too long now, then as above 700 will follow

Can you provide a screenshot of the Geo-Filter showing what you see when you're in a game please?

No not currently, a full release shouldn't take too much longer

We need to do a new Heatmap update so that may be why, reboot the router in a few hours, wait 2 minutes and then see if it loads please