Netduma Fraser

Make sure the width is maximum 80Mhz don't use 160Mhz at all, reboot then monitor, if it happens again please provide the log just after it happens (don't reboot before getting the log)

Sorry to hear that, I wish there was more we were able to do and perhaps there could have been with an active subscription, we were kind of in uncharted territory

Added

My mistake, wrong link: www.netgear.com/support/download/?model=XR1000&_ga=2.38375275.974127454.1697786862-475167439.1689166105

It's not something we can fix on our end specifically - make sure you're on the latest firmware/re-upgrade to it if you're already on it https://kb.netgear.com/000068422 then once it's definitely upgraded (~5 minutes after you uploaded it) do a factory reset, close the interface, wait 4 minutes then access it and see if it still happens please

How did you restart it by unplugging the power, pressing the button in the back in and out or via the interface?

It does have the HybridVPN feature but you will need a VPN subscription from a VPN provider that supports OpenVPN and can provide you the OpenVPN configs to use it with

When did this start happening exactly, after deleting a device, upgrading, changing a setting etc?

The Oklahoma servers are something we're looking into currently, it's forcing connections to it when it shouldn't. Other than that: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

We don't give ETAs but planning this week assuming it's not too difficult a solution

We don't give ETAs but planning this week assuming it's not too difficult a solution

Thank you, please try Early Access as future versions will be built from that version rather than this version if you see what I mean so we need to know if it's still an issue for you on that one

Good to hear, though we're not convinced it is at the moment so we're working on a cloud at the moment Impossible to say really BUT it leads into #3 as you're not forcing currently You'll need to disable Geo-Latency then you won't get any games outside your radius (except maybe Oklahoma unless its fixed for you)

I've responded to your email, we can continue there, we don't chat over Discord/phone for tech support

That can't be right, can you provide a screenshot of the Geo-Filter page when its enabled & disabled as you normally have it set please

Are you absolutely certain it isn't the other way around as it doesn't make any sense otherwise. With the Geo-Filter disabled it's not filtering the game traffic at all and with it enabled it would be. Do you have an Open NAT?

What settings have you changed from their defaults on the R3? Say you did a factory reset, what settings would you change exactly?

Just to clarify, with the Geo-Filter enabled you can connect to party chat, with it disabled you can't?

When you get the error look at the map zoomed out quickly, do you see anything blocked? If so add it to your allow list, can you get into the game then? You may need to allow a few times. A dev is looking at that Oklahoma server issue as it's more complex than we thought.

Could you be more specific, what pages exactly? Can you grab the logs when it happens? Do you get the same issue on the Early Access firmware?

What is hanging exactly? What are you seeing on the game when it happens?

The server used for the test is hardcoded into the router so you can imagine if that server is down or unavailable that it may cause issues so it won't always be possible to complete the test. It is normal for it to disconnect all the devices from the internet though, it's so nothing else effects the test. Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. This will be a good alternative to what you're trying to do.

I will pass it onto the team, it's a good suggestion!

There aren't really many troubleshooting steps for the VPN as the router provides the config itself and you can only choose a few options. This topic might help a bit more: https://community.netgear.com/discussions/en-home-nighthawk-pro-gaming-routers/xr1000-enabling-vpn-service-stops-internet--dns-from-working-/2469453

It is capable of getting higher than that. When did this start, after changing settings, a physical setup change etc?