Netduma Fraser

Unlikely to be your routing, much more likely to be the servers, try forcing servers slightly further away even if your ping is higher as they may be more stable.

Games don't respond to pings most of the time which is then why we can't display the ping Thanks for the report, is it just that singular ID you keep seeing there or other server IDs still appearing in that location? If it's throwing you to London please provide an uncropped screenshot of the page showing what you see when that happens. You're basing that opinion on what exactly, because you have told us it's incorrect and we haven't immediately made a change? We've had precisely two reports about it, 1 from you and 1 from someone else, things like that do require more evidence and testing to be changed, I've passed it on to the team and if when re-testing they find it differences they will make those changes. Also just because you can't connect to those servers doesn't mean they don't exist. We post locations for major games, adding a couple of extra server locations to a singular game to 'sell more' makes no logical sense as we'd just gain a reputation for posting false information which would have the complete opposite effect.

Looks like it has been allowed so if that wasn't by you then it would be from us in which case yes it would be an authentication server. Very likely mislocated on the map but no it wouldn't affect your gameplay

Resync the cloud on the Geo-Filter, do you still see that behavior? What do you mean it isn't working for London or Frankfurt exactly?

You just need to make sure you're logged in and then you'll be able to download it

I wouldn't say that at all, we tested during the beta, again at launch and applying any corrections to the cloud where necessary. This happens with the major launches, you should now have the latest cloud which will improve things like the Oklahoma servers always appearing etc and we'll continue to improve it. If you're continuing to have an issue let us know what specifically

Yes that's correct - it's complicated but you are on the latest in terms of DumaOS and you still have the security updates that are public on the version you're on now so all good

NTGR do have automatic updates yes, I gave you the link to it previously: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535 After you've upgraded, on the firmware update page you can disable auto update

What issue specifically? Oklahoma servers? A cloud update wouldn't make pinging more reliable, game servers generally don't respond to pings so we then can't show it

Upgrade to the beta firmware, it's more likely to work on that one, if it doesn't it requires a cloud update, nothing to do on your side

I'm good thanks, hope you are too. To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist is disabled & Strict Mode is enabled in the Geo-Filter menu that can be found by clicking icon. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

535 is the DumaOS version but you're not actually on the beta version, that would be .134

Port forward that port then, for whatever reason something is preventing it triggering. If you're leaving your device on standby most of the time that could be why.

As mentioned it's to do with the cloud, not the firmware, I've asked the team about getting it updated. Again, for a console, the specific game should not be selected, as you can see gaming and the console have activity is detected which is expected, it would not show for the Frostbite option.

That's here: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535 No you should stay in beta. It would be a cloud update that is needed, you don't need to do anything, when we've done it your router would update that aspect automatically

Resync the cloud on Heatmap, if it's not updating I'll have to check with the team to see if they updated the cloud for the XR, if not they'll have to do that. When you add your PS5 add with the Games Console option and it will prioritize, you should do that for a console, not pick a specific game

Are you on the beta version for the XR500? By create new rule are you talking about Traffic Prioritization? If so add your PC as a console and it will prioritize the game still.

If you've isolated it to WiFi then there isn't really much else to try, you've made both physical and software changes with little effect so the only things I can suggest at this point are: Moving the router closer to you Replacing the antenna in case they've become damaged/faulty, you could use this opportunity to upgrade them Contact NTGR as WiFi is their hardware/software so they may have additional advice

You could use Steady Ping Expert Mode to apply a heavier delay but that won't always work as it won't always be able to stabilize the connection. Otherwise set Congestion Control to 100%, prioritize any other devices over your gaming device may help but as you can imagine the purpose is to do the opposite no not much else to specifically make it worse

We're aware Ping Optimizer isn't 100% reliable currently and we're looking to fix that for the next version. In the meantime you can adjust Congestion Control manually to achieve the same effect which can be found in Ping Optimizer > Advanced.

I haven't got a proper response yet, the team have been really busy but I don't think it's likely to be honest

I think it has been updated we just didn't change the name so we'll change that so just use FC25 for FC26

Exactly as above though I'm not sure if they have a DMZ option, you might have to use port forwarding instead in which case do 1-65535 TCP/UDP

When you connect to the game server it just tries to do a standard ping to the server IP address, after a few moments where it determines that your ping is roughly this value it then applies the additional ping delay and becomes stabilized. It is very cool! It doesn't work 100% of the time unfortunately as a lot of game servers now reject pings so if we don't know the ping we can't apply a proper delay.

The AI summary there isn't correct, if you're still getting games with the exact same settings then it wouldn't be blocking anything. Are you getting the exact same ping? If so the relay hop also doesn't track, especially if you're seeing the server within your radius. Over the years FC has by far the worse track record of any game in terms of people being able to get consistent games regardless of the router they're using