Netduma Fraser

I'll let the team know it needs an update, it might be an issue with different cloud systems though

We are aware speeds are slightly slower using PPPoE and we'll improve that if we can. Otherwise you can put the R3 in the exposed host on the Fritz instead and have the fritz handle PPPoE as mentioned above and then you should get better speeds through the R3.

It has been put out, have you not seen the option for it?

It might be that the ping would be too high for you and they have a ping limit, if they host a lobby and invite you can you get into a game in a server there without the Geo-Filter?

They weren't able to access, could you run through the steps again to make sure it's all been done please?

I'll pass it on to the team to see if they can get it added

Excellent detective skills! Hopefully you'll see a real improvement with the change, do let us know. Thanks and you, sweating too much right now 😂

From the first log I can't really tell too much, appears to be only 4 minutes long and it starts by starting up the WiFi so I don't know if WiFi details were changed or the issue was before that entry but the rest could be it just starting up again

To answer your points: DumaOS 4 was released in Early Access for the R2 less than a year ago (Aug 2024) DumaOS 4 was developed on the R3, any ports to different hardware takes more time There was no committment when the R2 was sold that it would receive DumaOS 4 - it didn't exist then No one is forcing you to buy an R3 We're working on some major features for DumaOS 4 which we hope to bring to the R2 as well, the are very big features that take a lot of development resources - we haven't released an Early Access firmware for the R3 in just over two months because of this same reason You'll always see people posting issues here, doesn't mean everyone has issues

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered your expected speeds into the router? How have you setup Congestion Control (Ping Optimizer > Advanced)? How have you setup SmartBOOST? Are you testing via ethernet or WiFi and is there a difference?

Do this: Quit the application/game/client completely Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client It should work better then

You have deleted a device from the Device Manager that was added to Traffic Prioritization on the QoS page and to the Geo-Filter. You have two options to remove the error and restore functionality: Factory reset Reconnect the device to the router via the same method (ethernet or WiFi), give it the same name as you had previously in the Device Manager as well as give it the same device type in the Device Manager

No it won't be that, the error on the web browser is a standard no internet message. DNS maps domain names e.g. Google.com to IP addresses e.g. 8.8.8.8 so that when you go to Google.com you get connected to the 8.8.8.8 IP address and the content is displayed. With no internet that DNS process can't happen which is all it's really saying, I've tried to determine the IP address of this website you want to connect to but I'm unable to.

Do speedtest.net, do you see the same behavior there? Is the internet dropping for all devices or specific devices? Is it being dropped from the game or definitely internet? Does it reconnect automatically or do you need to do anything to restore it?

How/where are you measuring that happen exactly? Is this while doing an actual download, not a speed test? If so where are you downloading from?

Confirmation may have gone to spam but if you email [email protected] I can provide your order number. You will get a dispatch/tracking email yes

Added - it has been removed temporarily

The only thing the logs indicate is the DHCP lease changing so in DHCP settings set the lease to 10000 and give all devices a static/reserved IP - super quick to do on the R3. Once you've done that reboot the router from the interface, wait 4 minutes before accessing and monitor from there

Added, I'd suggest making a new topic for your issue though

I'll pass on the details to the team and let you know when they attempt it

Okay so setup the Geo-Filter then reboot the console and try again

Ah so it's trying to overlap itself, that's crazy it would even allow that to happen, well done on figuring it out!

If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll attempt to connect on Monday to force an upgrade through for you.

Did you upload the firmware to the router to do the update?

That's definitely a possibility, in that case, try streaming one using streamlabs and one using OBS and see if it works without issue