Netduma Fraser

That's fair enough, hope you get it sorted!

You haven't purchased directly from us so there isn't anything we can do. Best to contact the courier first and then the company you purchased from if needed.

Can you provide a screenshot of how you've set the speed please? What is the error?

Keep us posted! That is a common workaround we advise people to do to get it working - it's not that it won't work as a PC but the games services we have there get outdated quickly, by using the Console service it uses a different but still just as effective way of filtering which doesn't get outdated.

Great to hear that, thanks for the update and posting the solution!

That'll be the latest yes, it's unlikely there will be a significant DumaOS update going forward

It won't always be able to stabilize the ping, especially if the ping method shows traced rather than direct. Simple/Expert won't make a difference. I can't determine what that error due to the language but if you refresh the page does it load correctly? I don't know how you don't have speeds set but you can change this in Speed Test > Advanced

If you're struggling with an issue it would be best to make a topic about it so we can help you sooner rather than later to prevent your anger reaching a point where you make a topic like this. You've had an account for over 4 years so plenty of time to have sought help for it. I'll ignore the irate comments and focus on your issue instead. If you're not already upgrade to this firmware version: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ ignore if it says it's older and upgrade to it anyway. Does the act of installing that resolve the issue? If not, the firmware is a big change from what you're on currently so a factory reset would be advised to remove any remnants from previous versions that could cause issues. Make sure to wait 4 minutes before accessing the interface. If it still occurs then in the System Information page go to the Rapp panel, click the icon and change retries to 5, reboot from the interface, close the interface, wait 4 minutes then access and check it.

I don't mean the option 60 error, just to provide the log when you get the disconnect but DHCP lease sounds correct for that. Set reserved IPs for your devices in LAN Settings, does the issue continue?

You would use the user credentials for ProtonVPN, otherwise please provide the config you're using and I'll take a look

Great to hear you found the solution and thanks for the update!

Could you be more specific in a singular topic please?

Could you be more specific in a singular topic please?

When the speed drops does it return on its own or do you have to reboot to restore it? When it happens grab a picture of the WAN & LAN settings pages please

Are you purely testing via the inbuilt test? If so what do you get to speedtest.net?

It does, Congestion Control is in Ping Optimizer > Advanced and SmartBOOST is QoS also - essentially Traffic Prioritization

When you next have some issues like this try to get the logs from Settings or from the recovery page and I can pass it on to a dev to take a look at

Split the bands and connect to 2.4/5GHz manually and use a WiFi analyzer to find the least congested channel and change to that, do you get more stability then?

Added

It is new in that it's never been an issue before with us. We're working on some big features at the moment which is taking up a lot of resources, bugs are still being fixed but they'll come with the features in the next update. In most cases people can have their original ISP modem/router handle PPPoE instead so they don't have the issue. Also just because you are using PPPoE doesn't mean that will happen.

If you think you've misconfigured then a good step would be to do a factory reset to start fresh. Just to check, you have completed the Setup Wizard? You won't get internet without doing so. Do you require VLAN/PPPoE/DHCP Identifiers to get a connection?

Settings > LAN I believe

Copy the MAC address of your 5G router and set the R1 to use that MAC address, reboot the R1 and then see if it works better please

Upgrade to the Early Access firmware and that won't be an issue

It really doesn't make sense - you have QoS fully disabled in the Congestion Control menu where you tick to disable? Have you used checked directly to the 5G router using it for days whether it loses speed?