Netduma Fraser

What is the modem/router the XR1000 is connected to? Get through to the main interface then enable PPPoE and remove the set IP settings you made, reboot the router from the interface, wait 4 minutes then check

Access with 192.168.1.1 or 10.0.0.1 instead and see if you can get past the page. What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode

We always try to test games during their beta stages where possible but due to the often limited time we have with it and that everything is subject to change we can never guarantee 100% support with it during the beta stage. While we finalised testing with it on Friday and so were able to put out a cloud update for our own platforms the same day, with EE we need to wait for their go-ahead before we can push an update that can affect so many people. So I would hope that we'd be able to get that out for the next beta event but if not we'll be ready to go at least for launch day. Do keep in mind as well that the servers are really busy currently, I'm getting into queues waiting to launch the game and that will be part of their testing, seeing how the networking experience is for everyone so I wouldn't expect everything to be super smooth currently.

What are the values it's showing for packet loss/jitter? Have any new devices been added? Are more devices being used at the time?

Glad to hear it's working on 4, we may need to do more tweaking for 3. It's very likely the servers are slammed at the moment so options may be limited, I was put into a queue earlier, I've rarely seen that on a game!

Bypass the EE router by connecting the router directly to the ONT/Box the EE router is connected to. You'll then need to enter these PPPoE details into the router: User: [email protected] Pass: BT Then reboot and see if it can download from the cloud successfully

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Yeah that's what I mean, that's why it seems like it is blocked from downloading. Just re-reading the DMZ section, it says that the firewall for the device is still active which wouldn't usually be the case and anything not blocked will be passed through. So it sounds like the firewall on the EE router might be causing it. Make sure ALL devices are connected to the XR, then disable the firewall on the EE router. Then try again please.

That's great to hear! As far as I am aware it should work just fine. We only confirmed our findings yesterday so if needed we'll make adjustments during the next beta cycle. Generally we do try to get support available during the game betas but as everything is in flux we can't really promise it will be fully working until we have our hands on the full game.

Where are you measuring/seeing the packet loss and what percentage is it?

Thanks, that's all fine. It does seem like it's getting blocked from downloading from the cloud - are you able to switch your ISP router to modem/bridge mode instead?

Could you provide a screenshot of your Internet page & LAN settings page on the XR please?

Set NAT to Open in WAN Settings and then reboot and try again please

Disable Armor if you're using it (the A in the shield top right of the interface), otherwise download the previous version and downgrade to that - it may have been when the router auto upgraded to the latest version that the issue started

Does the System Information page report the correct date/time?

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Look through it to see if it can indicate the cause of the issue - there isn't anything sensitive in it don't worry. It just captures background processes of the router, no internet history or anything like that. That can't be all the log, there is barely anything there, did you download it from the System Information page?

Could you get the log file then please?

Could you provide a picture of the back of the router, how it is connected to your ISP router please? Does force update allow it to work? If you could get that log as well please

Download the latest firmware from here: https://kb.netgear.com/000066234 You should be able to access the NTGR settings from 10.0.0.1/adv_index.htm - if so then re-upgrade to that firmware version please, close tab, wait 4 minutes then try accessing normally please

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Could you provide uncropped screenshots please? Helps me see if there is anything else causing it. On the System Information page on the Rapp panel, click the icon and change retries to 5. Reboot from the interface, close the interface tab, wait 4 minutes then access and see if it loads everything. If not please provide a full screenshot of a page with the error and provide the logs from the System Information page please (click on it and download then upload here)

I didn't realize you're using 10.0.0.1 so make those changes on this page instead: chrome://settings/content/siteDetails?site=http%3A%2F%2F10.0.0.1%2F Also change DNS on the XR back to get from ISP

The XR should be in the DMZ on the EE router so you'd need to access the EE router to put the XR in the DMZ function there. The WAN IP of the XR is found on the System Information page on the XR, that's the IP you'll need to enter into the EE DMZ. Go here: chrome://settings/content/siteDetails?site=http%3A%2F%2F192.168.1.1%2F in your web browser, it should show a page like this: If so please change these: Popups & Redirects > Allow Intrusive Ads > Allow Insecure Content > Allow Then once you've done the DMZ see if you get the same issues. The IP that was entered into the DMZ will have changed after a factory reset, you'll need to double check its correct.

If you factory reset the XR then its likely that it is no longer in the DMZ on the EE router so you'd need to put it in it again and that should resolve it. You mean you're connecting via HTTP definitely?