Squidid Posted October 1, 2020 Share Posted October 1, 2020 Excited for the next update and more things to come! I'm still learning how to use ping heat map and how it works or how I can take advantage of it. If anyone knows how I would appreciate it! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 2, 2020 Administrators Share Posted October 2, 2020 19 hours ago, Squidid said: Excited for the next update and more things to come! I'm still learning how to use ping heat map and how it works or how I can take advantage of it. If anyone knows how I would appreciate it! This is an example: Say you want to play Modern Warfare but you don't know where the best servers are. Ping the game on Ping Heatmap and then you can find where those servers are located, you can then use this information to adjust your Geo-Filter settings to force the servers in that location. Squidid and Pentol 2 Link to comment Share on other sites More sharing options...
Ash Posted October 6, 2020 Share Posted October 6, 2020 Hey Fraser, Any idea why the the DumaOS web pages are not loading. I couldn't access the ping heatmap yesterday and today nothing is opening. All it is doing is trying to load the page. Also is there an update coming out for DumaOS? Link to comment Share on other sites More sharing options...
Squidid Posted October 6, 2020 Share Posted October 6, 2020 On 10/2/2020 at 8:29 AM, Netduma Fraser said:This is an example: Say you want to play Modern Warfare but you don't know where the best servers are. Ping the game on Ping Heatmap and then you can find where those servers are located, you can then use this information to adjust your Geo-Filter settings to force the servers in that location. I tried doing this using the Valorant and the servers that it pinged was not on the NA. Or am I missing something? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 6, 2020 Administrators Share Posted October 6, 2020 29 minutes ago, Ash said: Hey Fraser, Any idea why the the DumaOS web pages are not loading. I couldn't access the ping heatmap yesterday and today nothing is opening. All it is doing is trying to load the page. Also is there an update coming out for DumaOS? If you reboot does it then load correctly? Yes there is one coming very soon. 22 minutes ago, Squidid said: I tried doing this using the Valorant and the servers that it pinged was not on the NA. Or am I missing something? I'll check with the team and see if they're pinging correctly or not. Squidid 1 Link to comment Share on other sites More sharing options...
Ash Posted October 6, 2020 Share Posted October 6, 2020 I’ve done reboot and everything back accept the heat map Link to comment Share on other sites More sharing options...
Ash Posted October 6, 2020 Share Posted October 6, 2020 What will the update do? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Adrian Posted October 7, 2020 Netduma Staff Share Posted October 7, 2020 14 hours ago, Squidid said: I tried doing this using the Valorant and the servers that it pinged was not on the NA. Or am I missing something? Hi, it seems some Valorant servers of our dataset have went down (probably the IPs have changed). Also, we are missing many of them, so we will try to make a new update to add more servers. In the meantime, if any of you wants a server added to Valorant, feel free to share it here and we will try adding it (sometimes it doesn't work due to that server's configuration). Link to comment Share on other sites More sharing options...
Squidid Posted October 7, 2020 Share Posted October 7, 2020 2 hours ago, Netduma Adrian said: Hi, it seems some Valorant servers of our dataset have went down (probably the IPs have changed). Also, we are missing many of them, so we will try to make a new update to add more servers. In the meantime, if any of you wants a server added to Valorant, feel free to share it here and we will try adding it (sometimes it doesn't work due to that server's configuration). There are 4 servers in NA I think. San Jose, Portland, Chicago, and Ashburn (Virginia). I dont know their IPs though. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Ash Posted October 7, 2020 Share Posted October 7, 2020 23 hours ago, Netduma Fraser said: If you reboot does it then load correctly? Yes there is one coming very soon. I'll check with the team and see if they're pinging correctly or not. Hi Fraser, any update on this ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 7, 2020 Administrators Share Posted October 7, 2020 Yes there is an update still planned for this week. Link to comment Share on other sites More sharing options...
Ash Posted October 7, 2020 Share Posted October 7, 2020 53 minutes ago, Netduma Fraser said: Yes there is an update still planned for this week. This should fix the issue with the heat ping map ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 7, 2020 Administrators Share Posted October 7, 2020 1 hour ago, Ash said: This should fix the issue with the heat ping map ? I've sent you a PM, see if that helps in the meantime. Link to comment Share on other sites More sharing options...
Ash Posted October 8, 2020 Share Posted October 8, 2020 14 hours ago, Netduma Fraser said: I've sent you a PM, see if that helps in the meantime. If you can get back to me about this on PM Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2020 Administrators Share Posted October 8, 2020 1 hour ago, Ash said: If you can get back to me about this on PM Lets conduct support outside PMs, I get a ridiculous amount that it's not viable for efficient support. That doesn't look too bad at all. You don't have to just go on the Auto Setup recommendation, try manually selecting the percentage and see if you can get it down anymore. Link to comment Share on other sites More sharing options...
Slow-Scoper Posted October 8, 2020 Share Posted October 8, 2020 Somewhat related to this thread: I received an "How's the R2?" email from Netduma with a survey, which I wanted to fill out of course, as a happy customer. However, the 'Give Your Response' button is unclickable (all other links are clickable) and when I open the email in my browser, I can click it but it just redirects me to the same email. So perhaps an issue with the email / survey, or something on my end? Netduma Lew 1 Link to comment Share on other sites More sharing options...
KingOfHearts Posted October 8, 2020 Share Posted October 8, 2020 46 minutes ago, Arno said: Somewhat related to this thread: I received an "How's the R2?" email from Netduma with a survey, which I wanted to fill out of course, as a happy customer. However, the 'Give Your Response' button is unclickable (all other links are clickable) and when I open the email in my browser, I can click it but it just redirects me to the same email. So perhaps an issue with the email / survey, or something on my end? Same with me. Wow. Link to comment Share on other sites More sharing options...
Ash Posted October 8, 2020 Share Posted October 8, 2020 1 hour ago, Netduma Fraser said: Lets conduct support outside PMs, I get a ridiculous amount that it's not viable for efficient support. That doesn't look too bad at all. You don't have to just go on the Auto Setup recommendation, try manually selecting the percentage and see if you can get it down anymore. I have tried to lower my upload on manual. But it’s stays at 13ms. initially before I was running on 46% and was doing good but now regardless what percentage it spikes high. To be fair would just like it more stable to the jitter. Any advise Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2020 Administrators Share Posted October 8, 2020 1 hour ago, Arno said: Somewhat related to this thread: I received an "How's the R2?" email from Netduma with a survey, which I wanted to fill out of course, as a happy customer. However, the 'Give Your Response' button is unclickable (all other links are clickable) and when I open the email in my browser, I can click it but it just redirects me to the same email. So perhaps an issue with the email / survey, or something on my end? 28 minutes ago, KingOfHearts said: Same with me. Wow. Thanks for bringing that to our attention, I have let the team know and they will investigate/resolve it. 9 minutes ago, Ash said: I have tried to lower my upload on manual. But it’s stays at 13ms. initially before I was running on 46% and was doing good but now regardless what percentage it spikes high. To be fair would just like it more stable to the jitter. Any advise Could you provide with the 2 part of benchmark shows, the average ping test please? Netduma Lew 1 Link to comment Share on other sites More sharing options...
Ash Posted October 8, 2020 Share Posted October 8, 2020 43 minutes ago, Netduma Fraser said: Thanks for bringing that to our attention, I have let the team know and they will investigate/resolve it. Could you provide with the 2 part of benchmark shows, the average ping test please? all here Link to comment Share on other sites More sharing options...
Netduma Lew Posted October 8, 2020 Share Posted October 8, 2020 2 hours ago, Arno said: Somewhat related to this thread: I received an "How's the R2?" email from Netduma with a survey, which I wanted to fill out of course, as a happy customer. However, the 'Give Your Response' button is unclickable (all other links are clickable) and when I open the email in my browser, I can click it but it just redirects me to the same email. So perhaps an issue with the email / survey, or something on my end? 1 hour ago, KingOfHearts said: Same with me. Wow. I think I have to put my hands up and take the hit here - something was wrong with the link I used when sending the survey out. Apologies, and thanks for bringing it to my attention so I can fix it! (Also, glad to know you're a happy customer Arno. 👍) New email with a fixed form link is on the way in the next few minutes. Ash, KingOfHearts and Slow-Scoper 2 1 Link to comment Share on other sites More sharing options...
Ash Posted October 8, 2020 Share Posted October 8, 2020 20 minutes ago, Netduma Lew said: I think I have to put my hands up and take the hit here - something was wrong with the link I used when sending the survey out. Apologies, and thanks for bringing it to my attention so I can fix it! (Also, glad to know you're a happy customer Arno. 👍) New email with a fixed form link is on the way in the next few minutes. Got your new email but no hyperlink on the email for the survey Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 8, 2020 Administrators Share Posted October 8, 2020 27 minutes ago, Ash said: all here Thanks. Set Congestion Control to Always, start at 90% for Upload, then do a test, then go down 10% etc rinse repeat until you find what lowers it the most, then try 5% either side of it to see if you can narrow it down. Link to comment Share on other sites More sharing options...
Netduma Lew Posted October 8, 2020 Share Posted October 8, 2020 5 minutes ago, Ash said: Got your new email but no hyperlink on the email for the survey Hey Ash, I'm getting responses now and I can see that the link at the bottom of the email is being interacted with, so I'm not sure what's happened there. I'll drop you a message with a link to the form 👍 Link to comment Share on other sites More sharing options...
Ash Posted October 8, 2020 Share Posted October 8, 2020 14 minutes ago, Netduma Fraser said: Thanks. Set Congestion Control to Always, start at 90% for Upload, then do a test, then go down 10% etc rinse repeat until you find what lowers it the most, then try 5% either side of it to see if you can narrow it down. thanks Link to comment Share on other sites More sharing options...
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