Netduma Fraser

Due to circumstances outside of our control we've been waiting for a build for a long time. The release will not be an official NG release and therefore will not go through their testing process which means we need to ensure it's of a high enough quality ourselves for a release (i.e. testing what they would have tested), it won't be much longer.

We don't have a beta to provide it at the moment, also with launch we don't want to start mixing up versions. It won't be long before it is available. Yes PPPoE & QoS will work together now.

I've just checked this for you and it is going to the correct address from the order. I think what you're looking at is the destination service area - so basically the DHL hub in closest proximity to you that's where it is aiming to get to first and then it will show as out for delivery sometime after that.

That's great to hear, do keep us updated and great shout above!

No need to be sorry, this is what we are here for: Add the device, wait about 30 seconds, then go to a different page and go back, is it still there? This could be the Eero blocking it, could you port forward ALL ports TCP/UDP on the Eero to the R3? Try 1 here as well please If you resync cloud from the top right of the page on the Device Manager does it work better then? Speed tests now bypass Congestion Control, however you can disable this option so it reflects your CC settings It's quite possible the router has gotten itself into a weird state with the issue you had, in which case the new firmware coming very soon should resolve that so you can upgrade and factory reset for a fresh start and also so you can ditch the ISP modem/router and use the R3 direct to the ONT as well which may resolve the speed test/optimizer issues

Could you uninstall the app please and re-install the app from the app store and see if it works after that please?

Could you uninstall the app please and re-install the app from the app store and see if it works after that please?

Could you uninstall the app please and re-install the app from the app store and see if it works after that please?

You're very welcome, thank you for your patience, it's not fun having an issue that quickly so we do appreciate your willingness to help us get that sorted. You helped us catch two issues which we'll be able to fix and prevent other people experiencing!

Ah gotcha, just shows how much you pay in VAT but not the percentage, you're correct it is 20%

You should have a confirmation email that shows you the VAT, I can provide a screenshot of the order which shows this if you don't have it - it may be in spam/junk

Okay keep us updated and if it happens again please do get the logs!

I think the issue is rebooting the router with the VPN enabled, if you disable it before a reboot it should work without error. We're planning to do bug fixes yes

Go to the Device Manager, set the PC as a PlayStation then add to the Geo-Filter with the manual option and you'll be able to filter the game

That's what I'd do, I think 3.3 is better

Is the R3 in the DMZ on the Linksys? Are you using PPPoE, VLAN etc or just DHCP? If you could get the logs when it happens that will definitely tell us what is happening

That is how I would use it personally

2 working days!

That's good thanks, I've DMd you

That's really strange, while it's still isolated could you factory reset and try it again please? Do you have the capability to be connected to another router via WiFi for internet and connected to the R3 via ethernet for a potential remote access session?

I can't see the attachment, what are you getting? Could you unplug the R3 from any other router so just PC and power are connected and see if you can get through it that way after a reboot please?

While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

We'll be working on a fix quickly but it does take time to go through the app review process so not sure how long it would be. You should be able to use the mobile web browser

It still needs internet to get the fix, make sure the R3 is connected to a router handling PPPoE then complete the wizard and then you should be able to adjust PPPoE in Settings and you can then switch it over. See below I don't think that's from us? Just checked your order and I don't see a tracking number

Sí, lo estamos investigando, acceda de esa manera por el momento.