Netduma Fraser

How did you do the reboot, via the interface, button or unplug? Unplug it from power for 10 minutes, plug in, wait a few minutes, hold the reset button for 30 seconds, release then wait 4 minutes and see if it works then please

Ah well that's great to hear, maybe that speeds with PPPoE are better than we initially thought. You're very welcome!

Essaye ça: Quittez complètement l'application/le jeu/le client Supprimer l'appareil du géo-filtre Donnez le type de périphérique PC PlayStation dans le Gestionnaire de périphériques (si sur PC) Resynchroniser à partir du menu Carte du filtre géographique Ajoutez à nouveau l'appareil au géo-filtre avec l'option manuelle Configurez le filtre géographique comme vous le souhaitez Attends 2 minutes Démarrez l'application/le jeu/le client Ensuite, voyez si cela fonctionne.

This used to be something we did suggest doing after every update yes but with the R3 you shouldn't need to do that anymore, though what I have been suggesting now is that if you have done a few updates is to do one just to ensure no remnants from previous versions cause any issues and this has helped people have a more stable experience. So for the R3 maybe every 3-4 updates or potentially if there is a massive update to do so.

No worries, hopefully we'll be able to get someone to take a look today: Whatever the modem/router the R3 is connected to, make sure it is in modem/bridge mode or it has the R3 WAN IP in its DMZ (found on the R3 in Settings > WAN) Disable IPv6 in LAN/WAN on the R3 and modem/router if applicable Enable remote support in Settings > Troubleshooting Post back here when you've done it with a device connected to the R3

No it shouldn't, copy the WAN IP from the R3 Settings > WAN then input that in the TP DMZ and you're good to go

Do you know that there is definitely a server there? Are you able to connect to it on the Geo-Filter?

It must be a misreading on the game as it's just not possible. Sent to you both

If you check SmartBOOST when you do another test, is any other traffic being picked up at all?

Sent 2 - 3ms will be impossible, usually playing on LAN is around 5ms so even having 5 the server would have to be very very close. It's potentially the higher base ping issue that the team will be looking into.

Could you expand on the actual issue you're having with WiFi, is it range/speed, both? Could you provide some figures so we can get a better idea?

How big is the difference between the Geo-Filter ping and the in game ping generally in a game? Also don't know if it's possible but try with Cross Play disabled

That's brilliant to hear, thanks for the update!

Okay so it's possible it has been incorrectly whitelisted, could you provide the ID of that server so we can take a look?

If it's doing that there will be a setting allowing that to happen (make sure Ping Assist is at 0, Strict Mode enabled, Fast search disabled) or you changed the Geo-Filter settings while you were already on the game

Click the icon top left of the Geo-Filter Map and you'll see it there

That's great to hear, it'll only keep getting better!

Est-ce qu'il se réinitialise si vous accédez à l'aide de 192.168.1.1 à la place ?

On the modem/router ensure it's in modem or bridge mode or my personal favorite, copying the WAN IP from the R3 Settings > WAN page and then entering that in the DMZ on your modem. That will allow all traffic to flow directly to the R3.

Sent

If you can provide the ID for it we can get that moved to the correct position. IP location is a hard beast to master, IP blocks get bought and sold, completely changing location etc.

Been fixed in what sense? I don't think anyone has mentioned they're broken?

Okay great, its the issue we're aware of then, we'll get that fixed

Yes I imagine we will do a beta for it

On the front page of the app where you can login, choose router type > add > XR1000 > Connect Manually. We are aware of an issue where XR1000 users are unable to access the app so if that doesn't work that'll be why. We're looking into it.