Netduma Fraser

Thanks for the screenshot, the firmware shouldn't have affected it at all but I'll send you one to see if it happens on that as well.

That's great to hear, thanks for the update. Merry Christmas!

Thanks will pass them on!

When the firmware is available everyone will be added

I think you'll probably need to do a factory reset then from the interface, once it's started close the tab and wait 4 minutes before re-opening. Once we get you updated this shouldn't happen

I've sent you a private message with firmware, let me know if that helps at all

You can't get better than that! That means your ping will literally not change even if you're doing a download. That's why it doesn't make sense for the triangles, you can definitely ignore them.

Could you go to chrome://gpu in the web browser and provide a screenshot of the results please?

Start with a high value for Congestion Control, say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values.

That's great to hear, thanks for the update!

Interesting, the WiFi card in the PC is old, it only supports b/g/n but that shouldn't be an issue. In WiFi settings set the width for 2.4GHz to 20MHz, can you connect the PC then?

Thank you for the picture, the way you have it connected, that ethernet cable needs to be in the blue port on the R3. It makes sense now why you have internet that way but it's not in the way that you should. Once you correct the cable and connect to the R3 via WiFi or ethernet and try to access the interface does it then work and can you complete the Setup Wizard?

That's very strange, could you use the DMZ on the V hub instead of modem mode instead and see if that works?

Have you changed any settings on the R3 after the factory reset at all? If you have any devices than can connect to the router do they have internet? Does the R3 show as having internet in Settings > WAN?

Remove any priorities, activities and devices, any reservations you may have done as well then test again please. Also are you using Simple or Advanced SmartBOOST and does it make a difference to the speeds which is enabled?

Yes you can install without a reset. A backup function has been requested so we'll look into that

You'll need to re-enable SmartBOOST before you can adjust Congestion Control. In theory that should work but I don't think the Xbox would appear as it's an extension of the PC essentially, if you use the PC for the Geo-Filter it should then work. That has been requested before so we can look into it. Sent

Yes but do you have a device connected to the R3 specifically via one of those methods? Once you can access you can go through the wizard

No, Heatmap just pings servers that's all. We're looking into merging the Geo and Heatmap together but would take some time

Yes you can install without a reset. That has been requested so we'll look into implementing it

You don't need to factory reset after but can if you wish

If you use another browser does it load correctly then?

Fortnite can be used with the Geo-Filter now due to Geo-Latency and should be effective as there are usually a few servers within each region. I have sent you a firmware that will provide improvements for the Geo-Filter before you check it again. SmartBOOST isn't for bufferbloat, it prioritizes and allocates bandwidth based on needs/the priorities you have set. If you want to eliminate bufferbloat you'll need to adjust Congestion Control as you did with the R2, you can find this in Ping Optimizer > Advanced.

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