Netduma Fraser

Thank you very much for the offer, no need to do that though as we've updated our systems to identify the correct locations for servers much more easily.

Hey, welcome to the forum! Thanks for the report, we'll get that updated next week!

Thanks for the feedback! I think 30 seconds it pretty standard, but I understand your point. When you access the interface after holding down the button do you see the setup wizard?

For the moment yes unfortunately

I've just responded to your topic

It just means it's not able to give an IPv6 address to a device but as you have that disabled/don't support it then it doesn't matter. We've got some details from someone else on why this might be happening, we'll get back to you when we know more.

Thanks, next time you can click the 3 line icon and save it as a text file. Does the Device Manager load correctly?

Could you provide the whole log file as a download for us to look at please?

In System Information, in the Rapp panel options change the number of retries to 5 then reboot from the interface. If it continues then please grab the log file from the System Information page.

Try this one please, sorry for the inconvenience, hopefully we'll get there in the end! clientdev tun auth-user-passnobindpersist-keypersist-tunverb 3remote-cert-tls server--keepalive 10 30sndbuf 524288rcvbuf 524288cipher AES-256-CBCtls-cipher TLS-DHE-RSA-WITH-AES-256-GCM-SHA384:TLS-DHE-RSA-WITH-AES-256-CBC-SHAproto udpreneg-sec 0fast-ioremote-randomremote gb-lon-101.mullvad.net 1301 <ca> -----BEGIN CERTIFICATE----- // Removed for pasting -----END CERTIFICATE----- </ca>

Can you try this please? I've adjusted it a bit more: client dev tun auth-user-pass nobind persist-key persist-tun verb 3 remote-cert-tls server --keepalive 10 30 cipher AES-256-CBC tls-cipher TLS-DHE-RSA-WITH-AES-256-GCM-SHA384:TLS-DHE-RSA-WITH-AES-256-CBC-SHA proto udp reneg-sec 0 fast-io remote-random remote gb-lon-101.mullvad.net 1301 <ca> -----BEGIN CERTIFICATE----- // Removed for pasting -----END CERTIFICATE----- </ca>

@Eli6838 lets continue in your topic: https://forum.netduma.com/topic/35288-r2-could-not-detect-an-internet-connection/

I think so or your account user ID, is that the same?

Apologies for the question but did you type your username/password in correctly?

Yes we will, I've asked the team to see whether it is something they can do for one of the next updates. Could you try this one instead please? client dev tun resolv-retry infinite nobind persist-key persist-tun verb 3 remote-cert-tls server --keepalive 10 30 sndbuf 524288 rcvbuf 524288 cipher AES-256-CBC tls-cipher TLS-DHE-RSA-WITH-AES-256-GCM-SHA384:TLS-DHE-RSA-WITH-AES-256-CBC-SHA proto udp auth-user-pass reneg-sec 0 tun-ipv6 fast-io remote-random remote gb-lon-101.mullvad.net 1301 <ca> -----BEGIN CERTIFICATE----- // Removed for pasting -----END CERTIFICATE----- </ca>

That's great to hear, thanks for sharing the solution for you. We're investigating the issue at hand so I'm confident we'll get it resolved.

I think we've gone through everything unfortunately yeah. We can do a replacement though and then that should work if you'd like to try that. Either way you'll need to email [email protected] with your order number, if you want the replacement then link this topic and they'll sort that out for you.

Thanks for that, can you go ahead and re-upgrade to the same firmware please and then factory reset for a fresh install and see if it still happens after that? It may not have flashed correctly prior to shipping. https://forum.netduma.com/topic/34950-new-r2-firmware-30205/

Thanks for that, what was the IP you gave the R2? On the System Information page does it show the same IP that you set?

Thanks for the information, on the actiontec would you be able to set a static IP for the R2 to see if it can sustain a connection? Might be to do with the actiontec DHCP release renewing.

Is that in router mode or have you put it in modem mode? Regardless of the way you have put it can you try the other method please and see if that works? It is a support forum so you will mainly see people with issues here, it does not represent the entirety of our customer base and is within normal levels for a consumer based product. We are working on it, it's a tough issue to pin down but it's a high focus for us. Is that all devices or wired/wireless specifically?

Could you contact Mullvad and ask them for a configuration file that will work with OpenVPN 2.3.4 please?

Hey, welcome to the forum! Sorry to hear you're having this issue. What is your exact physical setup, i.e. are you using a pure modem (no wifi) or a modem/router (wifi)?

Can you try this config instead please: client dev tun proto udp remote-random remote gb-mnc-102.mullvad.net 1197 cipher AES-256-CBC resolv-retry infinite nobind persist-key persist-tun verb 3 remote-cert-tls server ping 10 ping-restart 60 sndbuf 524288 rcvbuf 524288 fast-io auth-user-pass reneg-sec 0 <ca> -----BEGIN CERTIFICATE----- MIIGIzCCBAugAwIBAgIJAK6BqXN9GHI0MA0GCSqGSIb3DQEBCwUAMIGfMQswCQYD VQQGEwJTRTERMA8GA1UECAwIR290YWxhbmQxEzARBgNVBAcMCkdvdGhlbmJ1cmcx FDASBgNVBAoMC0FtYWdpY29tIEFCMRAwDgYDVQQLDAdNdWxsdmFkMRswGQYDVQQD DBJNdWxsdmFkIFJvb3QgQ0EgdjIxIzAhBgkqhkiG9w0BCQEWFHNlY3VyaXR5QG11 bGx2YWQubmV0MB4XDTE4MTEwMjExMTYxMVoXDTI4MTAzMDExMTYxMVowgZ8xCzAJ BgNVBAYTAlNFMREwDwYDVQQIDAhHb3RhbGFuZDETMBEGA1UEBwwKR290aGVuYnVy ZzEUMBIGA1UECgwLQW1hZ2ljb20gQUIxEDAOBgNVBAsMB011bGx2YWQxGzAZBgNV BAMMEk11bGx2YWQgUm9vdCBDQSB2MjEjMCEGCSqGSIb3DQEJARYUc2VjdXJpdHlA bXVsbHZhZC5uZXQwggIiMA0GCSqGSIb3DQEBAQUAA4ICDwAwggIKAoICAQCifDn7 5E/Zdx1qsy31rMEzuvbTXqZVZp4bjWbmcyyXqvnayRUHHoovG+lzc+HDL3HJV+kj xKpCMkEVWwjY159lJbQbm8kkYntBBREdzRRjjJpTb6haf/NXeOtQJ9aVlCc4dM66 bEmyAoXkzXVZTQJ8h2FE55KVxHi5Sdy4XC5zm0wPa4DPDokNp1qm3A9Xicq3Hsfl LbMZRCAGuI+Jek6caHqiKjTHtujn6Gfxv2WsZ7SjerUAk+mvBo2sfKmB7octxG7y AOFFg7YsWL0AxddBWqgq5R/1WDJ9d1Cwun9WGRRQ1TLvzF1yABUerjjKrk89RCzY ISwsKcgJPscaDqZgO6RIruY/xjuTtrnZSv+FXs+Woxf87P+QgQd76LC0MstTnys+ AfTMuMPOLy9fMfEzs3LP0Nz6v5yjhX8ff7+3UUI3IcMxCvyxdTPClY5IvFdW7CCm mLNzakmx5GCItBWg/EIg1K1SG0jU9F8vlNZUqLKz42hWy/xB5C4QYQQ9ILdu4ara PnrXnmd1D1QKVwKQ1DpWhNbpBDfE776/4xXD/tGM5O0TImp1NXul8wYsDi8g+e0p xNgY3Pahnj1yfG75Yw82spZanUH0QSNoMVMWnmV2hXGsWqypRq0pH8mPeLzeKa82 gzsAZsouRD1k8wFlYA4z9HQFxqfcntTqXuwQcQIDAQABo2AwXjAdBgNVHQ4EFgQU faEyaBpGNzsqttiSMETq+X/GJ0YwHwYDVR0jBBgwFoAUfaEyaBpGNzsqttiSMETq +X/GJ0YwCwYDVR0PBAQDAgEGMA8GA1UdEwEB/wQFMAMBAf8wDQYJKoZIhvcNAQEL BQADggIBADH5izxu4V8Javal8EA4DxZxIHUsWCg5cuopB28PsyJYpyKipsBoI8+R XqbtrLLue4WQfNPZHLXlKi+A3GTrLdlnenYzXVipPd+n3vRZyofaB3Jtb03nirVW Ga8FG21Xy/f4rPqwcW54lxrnnh0SA0hwuZ+b2yAWESBXPxrzVQdTWCqoFI6/aRnN 8RyZn0LqRYoW7WDtKpLmfyvshBmmu4PCYSh/SYiFHgR9fsWzVcxdySDsmX8wXowu Ffp8V9sFhD4TsebAaplaICOuLUgj+Yin5QzgB0F9Ci3Zh6oWwl64SL/OxxQLpzMW zr0lrWsQrS3PgC4+6JC4IpTXX5eUqfSvHPtbRKK0yLnd9hYgvZUBvvZvUFR/3/fW +mpBHbZJBu9+/1uux46M4rJ2FeaJUf9PhYCPuUj63yu0Grn0DreVKK1SkD5V6qXN 0TmoxYyguhfsIPCpI1VsdaSWuNjJ+a/HIlKIU8vKp5iN/+6ZTPAg9Q7s3Ji+vfx/ AhFtQyTpIYNszVzNZyobvkiMUlK+eUKGlHVQp73y6MmGIlbBbyzpEoedNU4uFu57 mw4fYGHqYZmYqFaiNQv4tVrGkg6p+Ypyu1zOfIHF7eqlAOu/SyRTvZkt9VtSVEOV H7nDIGdrCC9U/g1Lqk8Td00Oj8xesyKzsG214Xd8m7/7GmJ7nXe5 -----END CERTIFICATE----- </ca> tls-cipher TLS-DHE-RSA-WITH-AES-256-GCM-SHA384:TLS-DHE-RSA-WITH-AES-256-CBC-SHA

Is this the configuration that they provided you? You'll definitely need to remove all but one of the servers. The username/password should be your VPN login information, otherwise they should specifically say what to use. Did you have <ca> before begin certificate and </ca> after end certificate? If not then you will need that added.