Netduma Fraser

What router and firmware version are you on? It's become a much less frequent issue and don't see it reported much now

So it's a work in progress at the moment, requires a bit more investigation but I'm checking up every day so as soon as I know more I'll let you know

As in, it's showing traffic for the console when it's unplugged or it's not showing any traffic when it is unplugged?

If you just go on the Network Monitor page you'll see on the top panel that devices will be listed on the left if they're being used and the bar chart will be updating.

I will ask the team tomorrow where they're at with this once they're back in the office

You're seeing traffic on Network Monitor? If so are you 100% sure that is the correct device - it's strange the PS5 is called another company

The IPs both match? If so then it can't possibly be prioritizing any traffic for that device so you can ignore it but you can double check if any traffic is detected for it in the Network Monitor

Double check the device manager for the Samsung device and double check the IP and see if it is the same on the console network settings

Are packets actually continuing to tick up? It may stay on briefly but the packets shouldn't change much.

Thanks for these so I can confirm these all appear to be normal servers, I'll pass it onto the team to get them correctly classified.

You do have access to the Early Access sub forum so I'd recommend trying one of those versions and see whether that improves it for you: https://forum.netduma.com/forum/144-netduma-r2-early-access/

They would have had to add them manually and not everyone knows how to do that, there would have definitely been some reports. It's not really possible to just do that as it would still be cloud based so it would still need to be updated by us. I will get back to you when I know more about the particular issue.

Ahh brilliant to hear you got it sorted, thanks for providing the solution as well!

Welcome to the forum! Sorry to hear you're having this issue, what firmware version are you on currently? In LAN Settings > DHCP set the lease hours to 168 then apply, reboot from the interface and see if it goes longer without the issue happening.

Okay no worries, I'll pass it on, no one else has reported this issue so it might be more in depth than a cloud update but we'll see what happens with this next one.

Hey, welcome to the forum! I'll get you added!

Added!

Access using 192.168.77.1 instead and see if that loads, if not, clear your browser cache/cookies and see if it correctly loads then please.

If they can provide you with the OpenVPN configuration files then you should be able to use it with the Advanced Setup of HybridVPN

I would think it's more likely to be a mislocated server as everyone connects through the server to you rather than direct to you. If you provide a couple of IDs like that we can double check.

Okay thank you, I have passed it over to the team to take a look, with your additional information I'm sure they'll be able to get it this time around

So the latest version only passed at 80% so still a little bit to fix and then we should be away, there is a ticket for the PPPoE/QoS upload issue but I can't see if it's been fixed in this version or not.

I'm checking in for you and will let you know.

It's quite a common error with the PS but set NAT to Open in WAN Settings and see if that helps

If the server was offline then it would be unavailable for a long time, try without the Geo-Filter and see if you're ever able to get it, if you can't then it's just on the game side, nothing to do with your connection