Netduma Fraser

No after applying the firmware, no need to do so before applying it.

Did you do a factory reset after upgrading to the beta as that is advised.

Invite them to your game/party and look at the Geo-Filter with it fully zoomed out, you should see an icon appear on the map, click that (you may need to disable Auto Ping first) and on the ping panel that appears give it a name and click allow. Could you clarify the second part please, what do you mean people are entering your games when they shouldn't be?

You're very welcome, I'll pass it onto the team to get them to apply the fix when possible.

I've copy and pasted the contents for you: Access your Netduma R1 interface Go to >Settings >Miscellaneous Tick ‘Allow remote access to Netduma tech support’ Go to Settings >UPnP and enable the feature if it's not already enabled Go to Settings > Port Forwarding and remove any rules Now verify that everything is working by going to https://www.whatismyip.com/port-scanner/ In the port entry field, type in 7777 and click Scan If the result is 'Open' then you have successfully allowed us to access your router to run the fix. Please notify us of this on the forum here: http://forum.netduma.com/topic/26317-upgrading-your-netduma-r1-to-dumaos-from-a-version-lower-than-1036/ If the result is closed then you have another router on your network which will block our access attempt. Please put your other router into 'modem mode' or 'bridge mode' (if possible). If you cannot see this option, then you will need to put the Netduma R1 into a DMZ on your other router. Please refer to the user manual for your other router for instructions on how to do this. Repeat the port scan step in steps 6 and 7 above to confirm we can now access your router.

Thanks for that, please make sure you grab the ID and also input it into the form as it gets sent directly to Alex and he may not see it if posted like this.

If it's not showing up on Ping Heatmap or the Geo-Filter then it may be offline or mislocated, what ping do you usually get to the Miami server? The icons with the solid white circles are either allowed hosts by you or whitelisted by us and required for authentication and won't impact your game ping. The yellow icons represents blocked connections.

@Hammy sorry to hear you're having this issue, could you have a look at the first post here please? That will help us narrow down the cause of the issue https://forum.netduma.com/topic/33667-having-disconnect-issues-please-post-here/#comments

All you need to do is adjust the radius or polygons to just cover Brazil and block any other country like the US that has a lot of servers and you should be able to force them if they're available.

That one is a server misclassified as a peer, if you put the ID in the form we can correct it.

In the Device Manager give your PC the PlayStation device type and then re-add it to the Geo-Filter and select the manual option. For Traffic Prioritization you can use that service and it will prioritize fine.

What PC game are you playing? We may need to re-test the game and re-classify it. If setting it manually works then do that, no harm doing it that way.

Background traffic is just traffic that isn't being prioritized. You only want to prioritize the most important packets e.g. your game packets, if you prioritized more than was necessary then it would give you adverse affects. If your game is being prioritized when you're playing that that's all good.

Thanks! Make sure you get it in the form otherwise it won't get sent along to Alex to do the update.

Okay do this please on Chrome: Right click the page Go to Inspect Element In the Window that appears go to Network Click the Disable Cache option Hold the Chrome refresh button until you get the Empty Cache and Hard Reload option Select that option Then see if it loads.

What web browser are you using? Clear the browser cache/cookies and try another browser like Chrome if that doesn't work.

I would go with the XR1000. The hardware is more future proof and it also has DumaOS 3.0 pre-installed that is similar to the current versions of the R2.

The form has now been fixed.

Really sorry about that. I've just spoken to him and he said he will do it tomorrow.

There isn't a DMZ function on that version of the firmware, best to do a factory reset from the interface as it's quite the step down from the version you were on and likely remnants from the version that might cause issues like you're having.

Do you need to enter any details in such as PPPoE etc for your connection?

Yes that is right. You may need to clear your browser cache/cookies after downgrading if you can't access the interface properly. It really depends to be honest, you may be able to achieve 300, enter your speeds and allow it to auto setup for you.

Here you are: https://www.dropbox.com/s/5k4pnnaxw7zkel6/R1-v-1-03-6i.sig?dl=0

Thanks I've nudged Alex.

Okay great, thank you for confirming. Sorry about the inconvenience.