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Everything posted by Netduma Fraser
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In Game Ping and R2 Ping not lining up???
Netduma Fraser replied to Dyson350's topic in Call of Duty Support
I've provided a simple explanation of why this is here: https://forum.netduma.com/topic/40305-ping-on-geo-filter-v-ping-in-game/?do=findComment&comment=349498 TLDR: It's normal, the additional ping is processing delay which all games have but not all choose to show in their ping calculation. -
Does it have WiFi? If so have you put the WAN IP of the R1 in its DMZ?
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I have responded to your other topic: https://forum.netduma.com/topic/40319-hybrid-vpn-not-working/#comment-349659
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Reboot the router from the interface, then wait 2 minutes and then re-input the config file and see if it connects
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Set-up No internet Connection (SuperHub 4)
Netduma Fraser replied to VVrfXgep's topic in Netduma R2 Support
The R2 does have its own firewall so you will be protected, it will only slightly boost the speeds, so try it off and see how much it improves by if it's not a lot then you can re-enable it for the extra security- 14 replies
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- virgin media
- superhub
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Set-up No internet Connection (SuperHub 4)
Netduma Fraser replied to VVrfXgep's topic in Netduma R2 Support
I meant on the R2 specifically to disable the protection options, no need to on the hub.- 14 replies
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- virgin media
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Set-up No internet Connection (SuperHub 4)
Netduma Fraser replied to VVrfXgep's topic in Netduma R2 Support
I would suggest setting the speeds you pay for/regularly get through the modem and work from that, may also allow you to get higher speeds, disable protection options in WAN Settings that will boost it as well- 14 replies
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- virgin media
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Check when the Geo-Filter is small and while the friends list isn't populating, there may be a server blocked that can be allowed so that it will work no matter your settings, if you find it let us know the ID and we can allow it.
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Le géo-filtre n'affiche pas votre emplacement, il s'agit probablement du serveur de jeu. C'est un ping ridiculement bon, si vous n'avez pas de bons jeux dessus, forcez les serveurs un peu plus loin.
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What is the model of the modem/router the R1 is connected to?
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Set-up No internet Connection (SuperHub 4)
Netduma Fraser replied to VVrfXgep's topic in Netduma R2 Support
Are ALL devices connected to the R2? Don't worry about the benchmark result too much, it uses different servers - it won't be limiting what the router provides.- 14 replies
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- virgin media
- superhub
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Glad to hear you got it all sorted!
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Error on WIFI channel and WIFI suddenly stop working.
Netduma Fraser replied to thewilloxdiaz's topic in Netduma R1 Support
Thanks, we'll take a look, it's quite possible due to the age of the device that it is becoming faulty unfortunately. -
Prioritizing devices/games/services doesn't work
Netduma Fraser replied to PSNPlayer's topic in Netduma R2 Support
So all devices in your home are connected to the R2 specifically? Did you lower Congestion Control? That is the main feature to prevent lag. You're also prioritizing the console 3 times which could cause conflicts, either use the Games Console rule or DumaOS Classified Games and disable the rest. -
Ping Heatmap N/A
Netduma Fraser replied to Tommo1987's topic in NETGEAR Nighthawk Support (XR range)
Resync the cloud from the Ping Heatmap menu, we pushed an update yesterday, then re-ping the game -
For all games they will either: Not work at all with the Geo-Filter (rare) Not work or partially work - requires a cloud update from us to get fully working (common) Work immediately I do believe OW works from what I remember, if not let us know and I'm sure we can get it sorted. We just posted an OW2 Lag Fix guide so will work for that, not sure if you're referring to 1 or 2.
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As above, it's fine for gig connection, it's a free ethernet cable essentially, that's why it gets the job done but if you want better then you'd have to buy it yourself as with anything, buying a faster charger or even a power brick 👀🍏 etc Depending on how new your platform is it may be catching up, or depending on your speeds it may take longer than others with faster connections.
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Port Forwarding just opens ports, so if an application wants to send/receive traffic on port 55555 for example it can do so without being hampered by security settings/slowed down by the router trying to figure out what port needs to be used. Traffic Prioritization does just what it says on the tin, if prioritizes traffic, unless you disable it then it can prioritize traffic whether you port forward, use DMZ etc.
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Can't Find Import/export settings or Led on/off
Netduma Fraser replied to Mostwest's topic in Netduma R2 Support
There is no export/import feature for the entire router but it has been suggested, as well as the LEDs on/off, they're on our roadmap so we plan to implement them in the future.