Netduma Fraser

I think you may need to do a reboot, then retry or if that doesn't work, a factory reset and then try again. I believe it's got itself into a weird state and can't tell when you've entered VPN details.

Is it still saying no VPN configured when you try to connect?

Could you try with a different server/config (adjust the config to match the template) and try again please?

A latest internal firmware passed at 90% with two important issues being flagged that we're currently working on resolving so it depends how long that takes really, shouldn't be too long and then it should pass at 100% and we can proceed with a release. 450 should follow very closely after the 500.

We were already looking at it and it was caused by a complex problem that we were able to fix on a test router so it's looking like that fix will be applied to the next version.

I'll have to check with the team regarding this, I know we've received a lot fewer reports of the issue with newer firmware versions. We've pretty much fixed it on the R2 as far as I can tell so should certainly be able to reduce it even further.

Is that the one they gave you as it seems to be using the same DNS and address - if it is then you need to add the listen port option and take the /16 option off the address line and then try again with your keys

Can you provide the config (minus keys) you obtained from Surfshark and the config you're currently trying to use (minus keys) please?

Did you change it to match the template I provided above?

Given it is working for some websites/services I suspect that others have blocked the VPN IPs and that is why you cannot access the services. Use another server and you'll have a new IP and that may work, otherwise it might be best to try another provider.

Could you disable Adblocker please and see if the other sites load? That's the only thing that could be blocking website specifically

Okay interesting, on the VPN Setup panel click the icon and you should see options for DNS, for IPv4, enter your VPN DNS in there: 162.252.172.57 149.154.159.92 then apply, and see whether everything then works please.

Thanks for that, so just to clarify, you can check online that your IP address has changed, so Google/IP check website works but no other sites?

Can you provide a screenshot of the VPN page please with how you have it set when they don't have internet?

No internet on all devices or just that device? Do you get internet back if you disable the VPN?

Doesn't work in what way, doesn't change your IP? How have you added your device to the VPN?

Try this instead please and see if it works : [Interface] Address= 10.14.0.2 PrivateKey= replace with your key ListenPort =51820 dns = 162.252.172.57,149.154.159.92 [Peer] PublicKey= replace with your key AllowedIPs =0.0.0.0/0 Endpoint = it-rom.prod.surfshark.com:51820

As it is an alpha app not all features are available through the app currently as shown there but they are available on the router when accessed using the desktop view

I'll have to check in with the team to see if there has been any updates and get back to you

Sorry could you clarify, do you mean you have your ISP modem/router with another router attached which you have the XR in the DMZ for and then the console in the XR DMZ?

Do you have a pure modem or modem/router? Is the XR in the DMZ of the modem and have you setup the DMZ on the XR?

We did push an update today, give the router a reboot, wait 2 minutes then resync the cloud again and see if it populates

There is a chance then that it could work with the Geo-Filter without us needing to do anything, have you tried to filter? What happens when doing so?

It is a cloud update so you won't see anything when it is done and don't need to upgrade. Once we have pushed it on Monday you can resync the cloud and then it should work

You can see how to do so at the bottom of this guide: http://support.netduma.com/en/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter If you're only connecting to the Discord server when playing with friends and can't connect without them then no unfortunately but it's very quick to do the next time you plan to chat with them. It's not really that simple, Discord uses a big range of ports for voice chat and those same ports are used for games as well so without allowing them specifically they would be blocked as well. For most web traffic, streaming, downloads etc the Geo-Filter wouldn't affect it at all as they use very few ports and are therefore easy to exclude.