Netduma Fraser

Did you try the update when you did manage to get access again? If not get it working again then upgrade immediately.

I can't see why that would happen, we haven't seen anything like that happen with our testing/reports we've had

Bonjour, pourriez-vous créer un nouveau sujet pour votre problème, s'il vous plaît ? Qu'est-ce que tu veux dire par une adresse IP aléatoire ? Dans ce nouveau sujet, veuillez fournir une capture d'écran de la page Geo-Filter montrant ce que vous voyez quand cela se produit.

If that works for you that's great, I don't know why it is, it's a mystery!

As you removed the power the logs will be lost unfortunately. Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and that should stop it doing that loading in the future. I would really recommend upgrading to Early Access though!

Added

For that phone could you check whether it's receiving one of the IPs listed on the Switch please? So your PC shows the correct information that is shown above?

They look okay, you could lower Congestion Control a little more. No the router ports are 1Gbps. If the speeds you pay for are the ones you've set on the router then you don't need to worry about that.

That is quite strange, I can't find anything on the MAC address for the Switch device. Do you have an iPhone or Android phone connected to WiFi? If you look at the IP on the PC itself what IP do you get?

Unfortunately not, the logs are wiped on a reboot so there won't be any information about the disconnect there. It may be worth signing up for Early Access https://forum.netduma.com/topic/39415-introducing-early-access/ and trying the firmware there once approved to see if you can get more stability.

Unless NG have got their wires crossed somehow I don't see how that could be, those settings are only found in Advanced WiFi settings, if it affected anything else it would be in another section. Play using those settings all night and see if you get the same results.

You can use Apply to WAN for ethernet or WiFi. If your ISP supports priority tags then you may see a benefit but if they don't you'll see no difference with it enabled/disabled.

We don't give out any ETAs as it's always subject to change. We are aware of the PPPoE/QoS issue that affects the XR and R2 units and will be resolving it. 3rd party tests like that can be skewed when Traffic Prioritization is enabled, if Upload isn't working due to PPPoE as well then it won't give you a good result. Bufferbloat only occurs when your connection is saturated (all bandwidth is used) so if that doesn't happen it won't be affecting you.

Added you both

Unplug the R2 from power, wait for 10 seconds, hold the Factory Reset button, while continuing to hold plug the power back into the R2 and keep holding the reset for 30 seconds then release. Wait 2 minutes, then try accessing please and see if you can go through the setup wizard. Then if you can get back on I'd suggest trying the Early Access version to see if that is more stable for you.

The only thing I can think of is that it's resetting the network interface, other than that it has no effect on ethernet, I suspect if you keep playing with those adjusted settings the in game experience will go back to normal after awhile

If you do a speedtest on the device then look at the Device Manager does it appear online then?

Have you tried a factory reset since it's happened again? Are you on the Early Access version? No you've done that right, it won't be affecting it.

They only apply to WiFi so if you're playing over ethernet you can ignore them

Was anything changed on the software or physically prior to this happening? Anything specific happening on the network at the time?

Hello, could you provide a screenshot of the IPs the switch is getting along with the IPs your main PC is getting please? That may explain why it has happened.

It has been requested so it may come in future, I don't think it's being worked on currently from what I can see

Added https://forum.netduma.com/forum/145-nighthawk-pro-gaming-beta/

Could you provide a screenshot of the rest of QoS please? In terms of Traffic Prioritization for a console select Games Console, for PC you can use Call of Duty or Games Console. Gaming/Voice should be selected if playing over WiFi or Normal if your device is connected via ethernet.

For the router to determine what game you're playing so it can prioritize effectively it relies on Deep Packet Inspection, to determine network traffic that belongs to a game we have to capture traffic when playing the game. There are so many games out there we cannot realistically do it all ourselves so by reaching out to the community we can get those network captures and support games we may not have previously supported/improve support for games.