Netduma Fraser

It could be that VLAN/PPPoE combo again, if you do what you did before to take that out of the equation do they increase? How is Congestion Control set currently? As you know then quite often issues are not universal and require troubleshooting and investigating to find the cause before an attempted fix can be made.

I think that's a pure modem so you wouldn't be able to do it on that one, if you had another you could. I suspect if you reset it should be better after that.

You don't need to change DHCP or firewall or anything like that, everything will be good to go as you've done the DMZ

You don't need to uncheck all the options, just the log from the System Information would be good

Fine as in you've tried different widths etc as that would make a big difference. How do you have your priorities set up, any internet rules, DMZ set, VPN etc?

Can you provide the log when it happens please? Also could you take a picture of the specific error?

Generally it's not necessary - if you can't ping the server it's of no use and talking to your ISP to get better routing to a game server is very unlikely to be successful. Also showing IP addresses also allows for people to see individual peoples IP addresses which is a security issue. That would be the server load to the Proton VPN servers which they control, we have no way of knowing what the server load is on game servers we don't control because we don't know the capacity, don't know how many people are connected to that server etc. It would be really cool if it was possible.

Do you leave your PC in an instant on/standby state at all? That's fine the way you've added it. Resync the cloud on the Device Manager and Geo-Filter and see if Network Activity then picks it up please.

Glad to hear you got it sorted, I will pass it onto the team so they can re-test and re-classify!

If it's not shown in the change log it won't be included - as you can tell from the topic the focus was to resolve the slowing speeds issue and still focusing on the disconnects, they'll come to this not to worry.

Set the port forward 3074 for you and then 3075 for the other device and see if that resolves it. Are both devices added to the Geo-Filter?

Presumably you've split the bands then so you can connect to 5GHz specifically? Try this: Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity of the router ~3 feet if possible Set the antennae to this position _ | | _

Does it actually have a cascade mode? If not put the R3 in its DMZ or bridge the Asus to the R3 then that will prevent a double NAT, nothing else should need to be changed

Okay thanks, I have passed it on to be added to the testing list.

If you didn't already factory reset then try it again please

What is the port rule you're trying to do? Can you provide a screenshot please?

Add you all

Do a factory reset on it then try again going through the wizard please - if you have another router handle PPPoE instead you wouldn't need to set that on the R3.

Added you both

We could continue over email as you messaged this there also but I'm pretty sure most router hardware comes with a USB port by default, even my ISP router has it and that has no function either. I'm not saying it won't ever have a function but the main purpose of the router is to improve your connection to gaming so that is the priority of development.

Can you tell us more details please? It's not much to go off. Also is this log from the mobile app as I can't read it if so.

I've given you Early Access so you can try the firmware posted specifically to see if it helps with disconnects: https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=422537

Is the Motorola a pure modem or does it provide WiFi as well?

Were you able to improve your results? In terms of speeds they're absolutely fine.

I'll ask the team to test it, looks like a fun game, some Gears of War vibes!