Netduma Fraser

Great thank you!

It's not available and will not be available on the XR range as it won't be getting DumaOS 4

I've given you Early Access, could you try the firmware there please and see if it is more consistent for you? https://forum.netduma.com/forum/151-netduma-r3-early-access/

How have you setup SmartBOOST exactly? Feel free to provide a screenshot

That's great thanks for confirming, that will be an authentication server that requires whitelisting, once we've done that (now you've done that) you should be able to filter selecting the servers you want.

Can you grab the logs from the troubleshooting page when it happens again please - prior to rebooting

Do the same please but also close the battle.net client down please on the PC then start it up again, in theory that should trigger it to request the ports

From what someone else has mentioned it may be the cause of a server in Ireland being blocked, if you allow that when it appears blocked it should work

Fuzy should be able to help in this regard but I will be checking in on the topic in case I'm needed, likely PPPoE as mentioned would be needed here.

Exactly as above, do keep in mind as well that if it fails the seller is unlikely to accept a return.

How have you setup SmartBOOST exactly? How are the consoles connected to the router exactly?

Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 4 minutes before accessing and see if it works then please. I would suggest instead upgrading to the beta though which should be more stable and then doing the above if it persists after the upgrade and a reset. https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/

Added

No that isn't possible, have you tried the recent early access version? What issues are you having exactly?

I would think so yes, it is a NG hardware feature so not something I'm 100% confident in confirming but there is more information here: https://kb.netgear.com/000060606/How-do-I-set-up-my-10G-SFP-port-for-WAN-on-my-NETGEAR-Nighthawk-XR700-Pro-Gaming-Router

Have no firmware updates in that time resolved it? In most cases rebooting then waiting about 4 minutes before accessing should allow it to load correctly, does that work?

You won't be being punished for using the router, I would suggest: Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and this will help with keeping it in the radius. If it's still happening then it's something we'll find during testing and will make any necessary cloud updates to adjust it.

Yeah we wouldn't use the existing remote access for that, I don't know what the plans are for it currently, there will be a time where more user requests make it in

You already have access: https://forum.netduma.com/forum/144-netduma-r2-early-access/

Great thanks a lot, I'll pass it onto the team!

Added

We don't control the servers the game uses we can't add any that might not be there. If there are some that are mislocated for example we can move them but ultimately the Geo-Filter shows active connections.

Added

If you disable the Geo-Filter for the PC and restart the game does it appear open then?

Okay that's good, if you do the process again above does it then work?