Netduma Fraser

Okay well that coupled with the fact that it happens when using your modem says to me that it's not an issue on your side at all, it will be your line and so moving provider would be the best option. Reason being you on you're own playing a game will come no where near saturating your line, even with QoS disabled so bufferbloat won't be occurring and therefore no reason on your side for such a high ping.

This is very likely to be a server that's been whitelisted on the cloud, could you provide the ID so we can remove it please?

Even when nothing else is using the internet at the time?

Where are you testing the speeds exactly? Have you got your expected speeds set in the router? Are you using Congestion Control? Are you testing over ethernet or WiFi?

Nothing you can do unfortunately but we will be notified immediately if it happens again and it'll be sorted very quickly then. It shouldn't happen again before our fix though

Hmm okay, must be my first thought then and it's not able to ping very far to stabilize it - I'm not sure there is much we can do about that currently. We will be overhauling the ping system at a later stage which should make it more stable.

Good to hear, if it happens again there isn't anything you can do, you'd just need to wait for us to sort it

I get that the numbers are a cause for concern but are you actually seeing those kinds of numbers in game or on the Geo-Filter for the ping or just on this test?

Yes that's right, connect the R3 to your ISP modem, set the port forwarding rules on the modem to the R3, you may then need to copy the same rules to the R3 but towards the device, then check your NAT

By restrict if you mean throttle the speeds then no, but if you mean to block them from the internet/applications/services yes you can do that from the Traffic Controller page

We know what the issue is and will be working on a permanent fix but it should be back to working now

We know what the issue is and will be working on a permanent fix but it should be back to working now

We've had a theory from a user, could you check the MAC address on the bottom of the router, then in the router settings make sure the router is using that specific address - set it manually even if it does match, reboot the router then check if it continues please

Okay could you test it a few more times and see if it works consistently over the weekend?

If you clear your browser cache/cookies are you able to access then?

For order enquiries always best to email us, I'll contact our distributor to expedite it, sorry for the delay.

Okay it's traced which is what my theory was, now the ones that are working properly, what does the ping method say for them?

Added

Upgrade to the firmware here first: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ then once you've upgraded do a reset and it should work properly

Thanks! It's .285 currently, pinned to the top of the Early Access section.

Hold the reset button on the back of the router for 30 seconds, then wait 4 minutes before accessing the interface and see if it works then please

There will be a device that was added to Traffic Prioritization on the QoS page, you would have deleted that device from the Device Manager, that's the device you need to connect back. How did you do the factory reset?

It'll be the speed test server, so just manually enter your expected speeds and then ignore the router speed test results and just go off the third party tests and it won't limit you

Could you click on the console please so you can see more information about the server, does ping method say traced? Do the other servers that work correctly say direct?

The team have been made aware and will test it as soon as possible