Netduma Fraser

It's not that easy, we'd have to have one firmware available with it on and one available with it off, we will try this at a later date

It's not that easy, we'd have to have one firmware available with it on and one available with it off, we will try this at a later date

Haha no worries, unfortunately nothing new yet but I'll check in

As above, did disabling that resolve the issue for you?

There is a specific firmware here: https://forum.netduma.com/topic/56332-r3-disconnections/?do=findComment&comment=422537 for disconnects you can try if that doesn't help.

Added: https://forum.netduma.com/forum/151-netduma-r3-early-access/

If they provide you with an OpenVPN or Wireguard config then you can put it in the router and then in theory it should connect.

Glad to hear you got it sorted! Any other questions/issues let us know.

That's correct

https://forum.netduma.com/forum/151-netduma-r3-early-access/ You can find Early Access firmware here.

I've given you Early Access, you can try the firmware there to see if that helps at all.

We don't give out ETAs because it's always subject to change, so it's up to you whether you would want to return or not

Great to hear you got in on it before the discount ended. You'll get more updates with us as well so it'll only keep improving!

The launch price for the R3 was due to end today so you might have just missed out on that price unfortunately

Yes that's correct. There has been a disconnect issue that seems to occur on the XR range when the DHCP lease renews, even if you setup a static/reserved IP within the range the renewal can still cause the problem, setting it outside the range seems to stop it happening.

No there aren't, top is WiFi 6 with the R3 or XR1000

The file is way too big for the router to cope with, it needs to be under 20mb really

It's the specific DHCP lease I'm concerned with, setting the devices on the router outside the DHCP range will prevent the lease renewal affecting them. I don't think the router features will work very well if that is done.

It would be better for order queries to go through emails but it's an estimated delivery date not a definite, it's just based on where it is currently, the delivery date will likely change as it progresses further. Shipping time is also not guaranteed.

I've replied with your tracking

Great, thanks for confirming!

Resync the cloud from the Device Manager & Geo-Filter please then see if it re-appears

Email [email protected] with your order number and I can provide it for you

You configure it on the router, not on the devices, no I don't think that would be the best option.

It's 1-2 working day shipping so it would have shipped today, you should have received a tracking email today from UPS - did you receive that?