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Everything posted by Netduma Fraser
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Yes that's normal for France unfortunately, we're doing what we can to make it available there but it's not as straight forward as other countries
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Fair enough, thanks for letting us know, more updates will be coming soon
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We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced.
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Grab the VPN logs and post them here please
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Right click the page, then go to Inspect (Element), on the window that appears click on the Network tab. Then click the checkbox to disable cache. Then click and hold the browser refresh button, and click Empty Cache and Hard Reload. Then see if it loads correctly please.
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I would have thought it'd be the VPN but disable UPnP on the R3, does it work then?
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Slippi :: Super Smash Bros. Melee
Netduma Fraser replied to ezollo's topic in New Games for the Geo-Filter
Okay that's interesting, thanks, I can pass it onto the team and see what they make of it -
Adblocker File option/File format
Netduma Fraser replied to Ashram's topic in Telstra Internet Optimiser support
It's just a simple .txt file - there are lists out there you can find and then add that will probably have the entries you're wanting already included, could save you some time. -
Don't worry, we'll get it sorted, if you disable IPv6 in LAN/WAN it may help it work in this instance
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XR1000 Can't login 404 Not Found
Netduma Fraser replied to Firefox1923's topic in NETGEAR Nighthawk Support (XR range)
Glad to hear you were able to get it sorted, thanks for the update! -
Haha well I'm glad it's working for you!
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Wi-Fi Speed is Slow but Ethernet is Good.
Netduma Fraser replied to nerd123's topic in Netduma R3 Support
I know you've tried some of these already: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ Firmware hasn't been released yet and may have bugs, hence why it's in Early Access -
Ping and speeds are no different
Netduma Fraser replied to Joepoenisch's topic in Netduma R3 Support
The ping in the network settings is to the authentication server (the server that checks that you have a paid account etc), that ping doesn't impact your game ping at all which is what the Geo-Filter shows and which is why it is lower. Weak in what sense? In WiFi Settings: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ -
Ping and speeds are no different
Netduma Fraser replied to Joepoenisch's topic in Netduma R3 Support
Okay so internet was all working as expected then it suddenly stopped working? Was anything changed on either router? Reboot the giga, wait 2 minutes then reboot the R3, wait 4 minutes then see if you get internet -
You'll need to make a schedule to block the traffic, as it mentions there the allow is to allow it to bypass other block rules. As there is no block state the default state is to not do anything with the traffic - like your devices, you didn't make any rules to specifically allow them to work. So change it to block and schedule hours 4pm - 10am and it should work.
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Ping and speeds are no different
Netduma Fraser replied to Joepoenisch's topic in Netduma R3 Support
I don't know how to access that model, they should have instructions or it may be on the underside of the router then just find the options I mentioned. Did you complete the Setup Wizard on the R3? You'll need to do that to get internet -
Ping and speeds are no different
Netduma Fraser replied to Joepoenisch's topic in Netduma R3 Support
Thank you, you'll need to access it and put it in modem mode/bridge/passthrough mode or take the R3 WAN IP (found on the R3 WAN page or on the Giga device list) and put that in its DMZ -
I know you'll be using different regions but did you disable the Geo-Filter in the same way - either removing the device from the Geo-Filter or clicking on it and then disable filtering? The China one, does it work without the R3 then and a VPN being used?