DARKNESS

@blue waterIt’s the same procedure, though it’s always recommended to do it over a wired connection. You just need to make sure you’re not uploading the wrong file, as that could potentially brick the router.

@Mohamed87Did you try on desktop and see if it lets you log in normally? If you’re getting an error prompt, then post logs on the forum.

@Mohamed87Did you try login through browser instead and see if that works?

@VJ4YK5I am not a PPOE user, so this isn’t my specialty, but you do realize there's an option to change the tag and set up bridge mode if you’re using PPOE on the advanced tap with the VLAN tag. https://jam.dev/c/103ccb6d-ef0e-4a36-873e-6aa403898294

@jorgelcdYou can do a factory reset by holding the pin in the back for 30 seconds, common for any router. The good thing is you’re getting a response. You can alternatively enter the following URL and then factory reset as demonstrated: http://192.168.77.1/dumaweb#!/support. https://jam.dev/c/ea09f152-9f6f-444a-a9d0-51a275c1e56b

@scbbaIf you’re not diagnosing the hops, then I can’t really tell you advice because it might just be placebo. There isn’t supposed to be a difference as you’re just routing your connection through a coaxial outlet, though there is some degradation, it’s minuscule.

@scbba Show exactly what you’re seeing, maybe. But I play at 40 ms and cook most above-average players with a 2+ KD, and that’s while playing ranked, not casual pubs. Anyone can have a high KD running through bots nowadays, especially in potato CoD with VM lobbies—wannabe streamers with their little dongle devices. I haven’t touched CoD in ages; I retired after BO4, especially after cheating got so bad with free-to-play. It could also just be a network issue. Have you run PingPlotter results?

@scbbaI would just disable steady ping if you’re just seeing a variance of 5ms. That’s normal. You’re just adding extra latency for no reason. Steady ping is only needed in specific cases.

Changing DNS is not going to improve ping or fix server issues. All it does is help you find information quicker. The closer a DNS server is, the better, and the more servers there are, the faster you get information. No, routers do not find the “best” DNS automatically—they just use whatever is given to them by default, which is typically your ISP’s DNS if you’re using DHCP.

@Crazy CatSo how exactly were you upgrading and/or downgrading? If it was through the interface, then my best advice would be to go the NMRPFlash route, as that wipes anything previously installed/conflicting and is really the best recovery method for Netgear products.

@Crazy CatDid you access it while in Incognito Mode? Because it could just be a cache issue.

@blackeagleosloIt all depends on where you’re routing your VPN and what configuration you’re using, like TCP or UDP. Also, port forwarding doesn’t work on the device you’re forwarding through because your traffic is encrypted, so port forwarding on a device using encryption is generally useless. I do believe there are some VPNs that allow it, but they’re not as secure, so there’s that.

@CeezThat makes sense. Then it would be hop 3, which shows packet loss. Are you also on the latest firmware? I would try what Fraser suggested, as well as for some reason some modem combo units don’t communicate well in bridge mode correctly, etc.

@CeezIt's strange that you're not seeing the second hop, which could indicate an issue with the gateway. When you're connected directly to the modem or router, does hop 2 appear clearly?

@mygamertagsucks If the CM MAC number is incorrect in Comcast's system, issues may arise during a reboot. However, if the modem is still listed in their system, you can verify this by contacting an agent. Request them to check the registered modem by providing the modem model and CM MAC. Ensure the information is accurate and ask the agent to delete any outdated modem history still present in the system from previous registered modems, as they do have the ability to do that. Yes, there's going to be salespeople 24/7 it’s literally part of their enforced employee agenda. It’s similar to when you go to a grocery store, and they ask, “Would you like to donate to children with cancer?” every time you finish your order. It’s designed to make you feel guilty while allowing the company to profit, as it serves as a way for them to avoid taxes. Essentially, it’s a loophole for financial gain, and in some cases, the money doesn’t even go to the children—it’s just stolen. At this point, I recommend connecting directly to the modem to isolate the issue and determine whether it's related to the ISP or the router. You can use PingPlotter, which offers a free trial if you haven't tried it yet, and show us the results, and we can tell you whether or not it is. https://www.pingplotter.com/products/free/