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Posts
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Everything posted by Netduma Fraser
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That can happen sometimes as not all servers are pingable, in that scenario check the ping in game
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What firmware version are you on currently and can you provide a screenshot of how you've added your devices to the VPN please?
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That's good to hear, thanks for the update!
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How do I go about a warranty claim?
Netduma Fraser replied to SlaughterhouseSean's topic in Netduma R2 Support
Yeah please wait until it happens again, those are fine to show -
Can you try accessing via http://192.168.1.1 or http://routerlogin.net please and see if it works? 192.168.1.13 isn't the default IP to access
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You will need to add them to your allow list, attempt the connection/send the invite and then look on the map zoomed out for an icon that is blocked. Click it, add to your allow list and that should prevent it going forward so you can connect and filter at the same time.
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Random Disconnects on R3 reboot fixes it
Netduma Fraser replied to Boldshoter30's topic in Netduma R3 Support
A network switch that provides you with more ethernet ports -
Upgrade to this: https://forum.netduma.com/topic/56107-new-r3-firmware-40236/ then do a factory reset after and see if it still happens please
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Have you changed the LAN IP to access the interface as that isn't the normal IP. What router/firmware are you using?
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I'll respond to your topic/in Early Access
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How do I go about a warranty claim?
Netduma Fraser replied to SlaughterhouseSean's topic in Netduma R2 Support
Thanks for the information, could you provide a screenshot of the Device Manager table view on the router please? -
If you're going to provide a comment like this then please explain why you feel that way so that we can make fixes/changes/improvements
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I've responded to your topic
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I'd recommend having a look through some of our video guides: https://www.youtube.com/@netduma/videos Ideally ALL devices would be connected to the R3 for the optimal connection.
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Random Disconnects on R3 reboot fixes it
Netduma Fraser replied to Boldshoter30's topic in Netduma R3 Support
Are you using a switch at all? Are you able to have your ISP modem/router handle PPPoE instead to see if that reduces it? -
New isp _ New subnet - can´t login to the dumaos
Netduma Fraser replied to Some_Dude's topic in Netduma R2 Support
Could you ask them to extend the lease time at all? -
Yes that's correct Reboot the router, wait a few minutes then try again If it's not listed in the change log then it hasn't been fixed, we're still working on it currently. We don't do immediate rollouts on the interface, if there was a major issue that bricked every router that would be a major disaster. That's why we delay that until we can be sure it's all fine. If you want to see it in Stats for nerds then you'd need to add in activities is what he is saying but it'll still prioritize
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XR1000 BETA NEWS?
Netduma Fraser replied to DARKNESS's topic in NETGEAR Nighthawk Support (XR range)
Last major update yes
