Netduma Fraser

Access via routerlogin.net/adv_index.htm and then re-upgrade and try again

Basically what I mentioned before, direct it's pinging the server directly - traced it can't ping the server directly so it's running a trace and taking the last ping response

Steady Ping doesn't impact whether you connect to the server or not so you'll still be connecting to it. Not every server can be stabilized but we're working to improve that where possible

If you refresh the page you can still access it when it should be resetting? Do the lights on the router cycle?

Do a factory reset, it's a big jump in firmware, then it should load - also would be better to post in the beta topic

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Do a factory reset from the interface, close the tab, wait 4 minutes, access, complete the wizard, make your changes, use it for at least a few hours, then reboot from the interface, wait 4 minutes then access and unplug later that day and see if it works then

I will say out of all the games out customers play this is one of the hardest ones to provide a consistent experience for, even with settings all perfect you can't guarantee every game will be amazing so I'd say it'll definitely help but it's not fool proof

I'll let the team know - you'll still be able to connect to them using the Geo-Filter

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You can generally ignore the logs, they will sometimes show entries that appear to be issues but are normal background processes - are you noticing a specific issue alongside these entries?

There will be a new update today I believe which will have some fixes for speeds, try that when available and let us know if that helps

Try this firmware here and see if it's more consistent: https://forum.netduma.com/forum/151-netduma-r3-early-access/

So percentages 100 - 1% made no difference on the results? Was it set to Always? Were ALL devices connected to the XR?

It's in the Early Access section just scroll down or change to the next page and you'll see it

As above the WAN IP changing is normal. Are you having to do the Setup Wizard each time you plug it back in?

Does this happen for all devices and does it happen for wired and wireless devices? What is the model of the ISP modem/router the R3 is connected to and how is that setup? Are ALL devices connected to the R3?

If you're adding IP addresses manually to Ping Heatmap and they are game servers then the pings would likely not work, essentially rendering the function useless. If there are other IP addresses you are using that don't time out then that is fair enough and I can see why it would be annoying that it is no longer available. If you're making a subnet change during the game (there is no reason to do this, it offers no benefit to gaming) then the expected behavior would be for it to disconnect/reconnect. In fact any settings in the actual settings pages if you're changing them then you could disconnect and so wouldn't advise doing it when gaming. I think we've actually discussed this in emails didn't we and you returned the R3 due to this.

Select the device you want to apply to, the activities etc you want to block allow, select your schedule/block/allow and that's it, is there something you're having an issue with specifically?

Where are you measuring this? If you're trying to do a trace to the actual server IP it is likely timing out and providing you with the ping response from the last hop that doesn't time out

Added Essentially yes but it's quite stable. Once we've determined it to be stable enough it'll be released publicly

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