Netduma Fraser

Can you provide a screenshot of what you're seeing when you connect to that server? We are in the middle of testing the game so it may not work correctly at the moment.

Okay thanks, just checking, it's the DMZ option for your console that is doing it. First, remove that, then check both, do they receive an Open NAT? If not then you'll need to do port forwarding for each console, one with 3074 and the other 3075, reboot and check again.

I'm not sure that would be a software issue, did it happen with the launch firmware? If you downgrade to the oldest version does it still happen? https://support.netduma.com/en/support/solutions/articles/16000177578-r3-firmware Added

Okay so R3 as main router is that plugged into a pure modem or the upstream router is in bridge or has R3 in its DMZ? On the R3 itself how have you setup for an Open NAT or have you not made any changes at all in that regard?

As above it defaults to the activities view but they'll be working together at the same time. Was that screenshot when you were actually playing? Could you check the IP on the consoles themselves then go to the Device Manager on the router and check the devices you think they are, do the IPs match?

That will be due to Geo-Filter settings, if you make a topic showing what you see on the map when that happens I can help.

Is this the only device you're having the issue with? Do all other ethernet/wifi devices stay connected to the router and internet? How often would you say it is happening? Do you notice any pattern in internet usage when it happens? Have you switched the cable connecting the PC to the router for another to see if it continues?

Could you provide the ID of that Japanese server please? It sounds as though it is whitelisted which is why you keep connecting to it despite your settings and can't deny it. Once we remove that it should stop that behavior.

I can pass the logs on to a dev to take a look at but we have identified switches as a potential trigger for the R3 to drop the internet occasionally so I suspect with the switch suddenly dying that it probably caused the R3 to be very confused and deal with it more abnormally than it would if that bug we've identified wasn't present. Has it been fine ever since?

Could you try the latest Early Access build and see if it works better then please?

You should be able to find some influencer codes online that you can use but I don't have a specific code I can provide

Added!

What firmware version are you on currently?

You need to switch to the device view at the top as well

Haha no worries at all, glad it's working. If you're interested the browser will have a time out and requires you to re-authenticate, on the app we don't require that.

Great to hear that, yes that is the current latest

Once we've whitelisted the server you wouldn't need to have the Ireland server in your own allow list or covered at all. Thanks! I've not seen that happen before but are you using the Safari browser to access the interface when that happens? If so, download the DumaOS app, does that resolve it?

If you switch to devices on SmartBOOST and add the consoles then play, does the console show in the middle?

I did, he'll be back on Monday

There wouldn't be a specific reason, just the servers you were covering most likely. I believe the auth servers for the US are on the West Coast.

Does it show with more than 0.01 Mbps being used? Could you provide a screenshot of what it looks like when actually playing please?

I haven't received a response yet on that unfortunately

When you're playing does Gaming show up in the middle?

Okay Steam then please, I realize that but you're rebooting the game in this instance so if you close steam as well including from the system tray

Reboot the orange box, wait 2 minutes then reboot the R3, wait 4 minutes then access, do you have internet then?