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Hi all! App version 1.3.20 is now available on the App Store & Play Store for iOS and Android. Here are the changes since 1.3.15: Update to support Android v35.0 Support Android 16KB page size requirement Update iOS min target version to 12.2 Added Developer Options page Netduma R3 Front LED toggle support Handle WiFi Merge/Split flows with more than 2 wireless bands Improved UI performance Added Report Core dumps toggle Fixed Netgear Auth error shows up as DumaOS not running error Fixed Factory Reset never ends Fixed Polygon that is only a line can be saved in Geofilter Fixed Bad layout of Factory Reset item on Troubleshooting page for languages with longer text for it's button Fixed CPU graph not accurate (shows a tiny bit less than it should) Fixed Sometimes Setup can be stuck on splash screen forever after finishing Fixed Stats for Nerds page doesn't display anything in some cases Fixed Early redirect between hardware setup and regular setup and setup is still displayed after finishing setup Fixed UI sometimes doesn't load after Factory Reset or on UI exceptions Fixed Logout from units properly Fixed SmartBoost Stats for Nerds page doesn't display apps/categories properly Fixed Many translation fixes Fixed Geofilter server page immediately hiding in some cases - and in strict mode Fixed RGB Controls crashes when incorrect hex value is set Fixed Going back from add custom router causes crash on iOS Hide SmartQoS manual allocations page by default

No worries I understand! Thanks for the screenshot, I'll ask them to double check

Any updates on that? it still happens

Yes playing on a further away server is likely to worsen your jitter. No, the Geo-Filter and your bufferbloat test are not connected. The Geo-Filter shows game servers you connect to, it is highly unlikely to show the bufferbloat server you're using. The bufferbloat server could be anywhere, that's the point, doing the test at different times of the day could have you connecting to different servers and therefore getting different results. This is why I as well as Darkness said not to put too much emphasis on its results. Yes it is testing your network utilizing a server for the test. Here is an analogy for you. Your ping without bufferbloat is like driving your car on an empty road, you're going to a location and you know how long it will take you to get there, for example 20 minutes. This could be your baseline ping for example 20ms. Your ping with bufferbloat is like driving your car on a road with traffic, you're going to the same location and you know how long it should take you to get there (e.g. the 20 minutes), however due to the bad traffic it actually takes you 40 minutes to get to the same destination. Your ping here could be 40ms for example. In regards to the server the bufferbloat test is using, without a destination to test it against you can't get a ping value or a destination to drive to. Now imagine your place of work changed depending on the time of day and the time you start work changes as well therefore it could take you anywhere from 10 minutes to 1hr to get there. Would you be so confident to say that it takes you 10 minutes to commute to work everyday? Without knowing the server the bufferbloat test is using your results cannot be 100% trusted. That's why the pingplotter suggestion is better, you know the exact server you're using, you do a test to establish your baseline ping (ping without bufferbloat) and then apply traffic and your ping raises, just like road traffic extends your journey time and then you apply Congestion Control to limit the effect that traffic has on your ping. There really isn't anything else we can advise honestly: You've established it's an issue without the R3 - that automatically eliminates us personally from needing to troubleshoot with you We've advised you select the closest possible servers, this will help lower the ping and improve stability (jitter) We've advised you on how to effectively test and set your Congestion Control percentages to lower your ping and improve stability when bufferbloat would ordinarily apply

Good advice above! We'll be doing more cloud updates including addressing the Oklahoma servers always appearing

If anyone is struggling connecting with skybroadband using a third party modem like an vigor 130 just follow the steps in the picture below. Sky uses an identifier so we need to enter that into the R3 as below 👇 WAN settings then PPPoE then type whats in the picture below exactly and apply and its good to go ! remember to download the latest firmware too

It's not stupid, certainly an idea that seems obvious but in the EA user agreement it states "You may not reverse engineer or attempt to extract or otherwise use source code or other data from EA Services, unless expressly authorized by EA or permitted by law." So even if we were to consider it, legally that wouldn't be a good idea to do so. Also the server browser just retrieves their server IPs and they know where those locations are of course and they will be retrieved from the server itself, something we can't do. The router can retrieve those IP addresses and that's how they appear on the map. IP databases (databases that identify the location that belongs to an IP address) can be quite inaccurate or at least slow to update (unless you own your own database/you're putting a lot of money into it) so that's why the locations for the IPs of the servers can sometimes be incorrectly located on the map. When we become aware of this we correct it and our own game server IP database becomes just a little bit more accurate. However, the issue is that they will sometimes bring in new servers that have different IPs etc and then the location becomes out of data for us again so its a bit of a constant tug of war trying to keep the locations up to date. For the most part the servers are shown correctly and we just need to do little updates to correct the ones that aren't.

I'm not a Network expert by any means. I am just a casual - weekend only - gamer. Maybe what I'm about to say will sound stupid, but why can't you guys just take advantage of the Browse Servers option in the game and reverse engineer it in order to pinpoint the server we are connected to? I did some testing and I joined the furthest server possible and magically Sydney server lit up in Geo Filter (probably correct) . BTW Oklahoma server was also lit but that's not a problem because I've already booked a flight to Oklahoma to C4 this god damn POS. My point is, use Browse Servers as a tool.

All you need to worry about is the bottom graph which is showing very good results so all good!

I also wrote on that topic, but it's not worth it. The Netduma team published a fake server announcement and they won't correct the mistake. The only two servers that exist for the game are Frankfurt and London in Europe, and you'll never be connected to a third one in Europe.

Likely next week but I'll check with the team

If all devices are connected to the R3 you can utilize Congestion Control for bufferbloat and you can use the Geo-Filter, if you only have 1 device connected to the R3 then just the Geo-Filter will be effective.

I’m experiencing another issue where matching is not working properly. Occasionally, it does match, but most of the time, it seems to fail. When I checked the geofilter settings, I had set the geofence to the U.S. West Coast region, but it says it matched with a server in Oklahoma, which is outside the geofence, and the matching still doesn’t work. Could you please suggest any solutions for this? One notable detail is that when matching works, it shows a server within the U.S. West Coast region set by the geofilter, but when it doesn’t work, it always indicates a connection to an Oklahoma city server.

Thanks for the input.

You would need to ensure ALL devices are connected to the R3 in that scenario, stop any devices auto connecting to the ISP modem/router. It's likely you would just need to fine tune your Congestion Control/SmartBOOST settings to get a better experience. We are working on the PPPoE issue.

Netduma’s customer support is excellent. Thank you for your efforts in resolving the issue!

Use a local site like a news website for example, something in your country specifically, if you're in a large country like the US then a local site such as a news site would be best

You're saying the ONT requires VLAN 10, does that mean the ONT is actually set to use 10 for VLAN? If so then you do not need to input this into the R3 as well. How often are you disconnecting? When it happens again please grab the logs from Settings prior to rebooting and we can take a look.

Disable Speed Test Bypass first of all and then re-test but it looks like you just need to re-tune the percentages to find what works best for you to keep the ping low. There are lots of variables when networking so it won't always be a case of the same settings working 100% of the time.

Added

We'll need some more information, do you get the same high ping directly connected to your ISP modem/router for example? Are you using the Geo-Filter?

I appreciate all the help an responses. I'll definitely tune in tomorrow sometime an get on an follow the steps on your video. Taken the boat out tomorrow offshore an getting some fishing in, finally got some decent weather offshore.

Thank you I appreciate it

Good to hear! I've given you Early Access https://forum.netduma.com/forum/151-netduma-r3-early-access/ if you'd like to try that to see if DumaOS allows access again.

No we don't but good question!

There is a cloud update rolling out now that includes support for FC26 so by the end of the week you should notice it being detected

The interface is wholly loaded from your specific router, no connection to us to make that happen. Are you able to access using 192.168.77.1 through your web browser?

I get this problem of connecting to the oklahoma server as well and I'm in the UK and set my geofilter to the UK

As in typically even in GPU for Pc most people don’t upgrade every gen unless massive improvements for example 20-30 series had biggest improvement and 30-40 and 50-60 series raw performance isn’t a lot more . obviously time between the router models are longer as we see when the Duma R3 was released vs R2. So when we have a R4 released if the improvement is 10% vs R3 most people wouldn’t see a point to upgrade for whereas if the improvement is a lot higher around 40% or more many people will purchase due to the price to performance also despite being more expensive than. A R3 Hope it makes sense

I wouldn't worry about that test specifically, instead follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. It will be more of a real world test.

Já voltou ao normal, obrigado pela atenção.

It's already available as an option to choose when using a PC. If you're using a console it will only add as a console, you don't pick the specific game.

If you have a steady ping already that doesn't fluctuate much then quite possibly you'll have a better experience without it as otherwise you're just adding unnecessary ping. We provide the features that you can experiment with but it doesn't mean everything has to be used, some people will find a better experience without it. Every connection is different.

I don't think it is necessary no

Ok, I'm understanding, thank,s for contributions!

@fds By monitoring the game during the bufferbloat test, you can detect abnormal spikes or packet loss. If such issues occur, continue fine-tuning the settings. The goal of SQM (Smart Queue Management) is to optimize the network, prevent overloading, and maintain consistent latency. Every connection is unique; for instance, my connection has 2G download and 400 Mbps upload speeds. To ensure stability without packet loss, I adjust it to 180 Mbps download and 60-80 Mbps upload. This setup consistently earns me an A+ rating, even during ISP congestion. Throughput is less critical for gaming; latency and stability are the key factors. While other elements may influence performance, the most important ones are within your network, which you can control. It seems that you want full throughput when you're not gaming, which is achievable through the router settings. Simply select the low latency option, and it should only be activated while gaming, if I recall correctly.

They usually use the same servers for the games so it's likely they've added more/replaced some with newer ones. I think what you've got is great for now and then when the game launches we can test further and you can provide any then if we miss any in an update, thanks!

I can say with 99.9% certainty that its peak time congestion, the more subscribers they have in one area the worse it will be. There isn't much you can do really as its on their side. Switching to an ISP that is less popular in your area would likely improve it but if you're in quite a built up area you may have the same issue.

I don't know the technical specifics but I believe it does utilize it to an extent

Thanks for providing a solution!

If your ONT accepts an ethernet connection and doesn't require your ISP router to be used then that should be fine If your extender is able to select the WiFi it wants to connect to then yes it will work

Thanks. I will use the firmware straight away now to my R3.

Thanks again, the team will take a look on Monday and do more testing overall

Here are two more (one might be right since it only gave me packet loss which isn’t relevant, the other one is mislocated for sure, not sure which one is which though so i’ll post both): J3VKTA 1LSZ172 More incoming if required.

If you're connecting to far servers then you should definitely try with the Geo-Filter to get lower ping servers closer to home. Then just your usual Congestion Control settings to eliminate local congestion and prioritizing your device should do the trick.

Do keep in mind that the beta has just launched, the player base is going to be massive and the servers will be under strain, this is something I am sure they're prepared for and are using the data to improve it for launch

Thanks!

You could try denying all servers but you risk not getting any games otherwise no that's not possible to do, the game will decide which you connect to at the time

Fala, meu querido! Muito obrigado pela disposição em me ajudar com tantas dicas, muitas inéditas pra mim. Vou te dar um toque por mp, ok?

You have 1 device using a dedicated internet connection. Smart Queue Management does just that, it manages network queues, with just one device being used there is no network queue, there is just 1 'lane' and the gaming device is in it, nothing for it to get stuck behind. Its very unlikely that would eliminate those feelings in BO6, it's more likely your distance/routing to the game server.