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Hi @Netduma Fraser & @Krush, thanks a lot for the quick feedback! Good to hear that this is a known topic and that improvements are being worked on regarding PPPoE performance on the R3. I’m definitely looking forward to future firmware updates in this regard. I’ll test this setup and monitor both speed and latency. If there are any beta updates or settings that could improve PPPoE handling on the R3 directly, I’d be happy to try them and provide feedback! Thanks again – I appreciate the support!

We are aware speeds are slightly slower using PPPoE and we'll improve that if we can. Otherwise you can put the R3 in the exposed host on the Fritz instead and have the fritz handle PPPoE as mentioned above and then you should get better speeds through the R3.

@Netduma Fraser Very easy as explained in my other posts it puts the R2 into a state where the router acts as a mesh and the internet works fine but soon as it tries to load the duma os software it fails it even states in the logs it cant start certain duma os components it tells you exactly what the issue is without giving certain info if the router was at fault the router would not work at all no matter what it only does not work when it tries to load the duma os witch its stuck on after a firmware update

Correct, you wouldn't be able to solve that. Generally in the case of ISP congestion there isn't much you can do except perhaps switch to a provider that isn't as subscribed to in your area.

@THE_DON_PABLO Crazy you mention this seems like you aint the only one in this boat .. I went and bought a xr1000 saved myself the hassle least its made by netgear not netduma had no issues so far but av got a R2 that does exactly as you state and many others otherwords its bricked .. Only offer i got was certain % amount of a new router lol Not going to buy another when old one failed after a firmware update .. Duma will state its a router issue but nothing todo with the router as router works fine without the duma software what wont work is the actual duma software wont load nor give any internet connection nor does factory reset even reset anything .. If the router was the cause how can you explain how it works without the duma software but with duma software its bricked lol They traet there customers like they are brain dead but infact just makes therm look worse as people aint stupid with whats going on no wonder netgear went seprate ways with netduma .. They dont want anything todo with them no suprise really

This is the exact thing that happens to me, i have read a few peoples issues now and it all seems to be the same issue. Funny enough it seemed liked the R2 started going funny when the R3 come out.... I tried what you suggested on my post and my r2 wont even get a connection from my router now. If i am luckily enough for the r2 to show up on wifi or Ethernet I'm stuck with the set up page anytime the box restarts. I cant keep the r2 on long enough to be able to allow for a pushed update or firmware either . I had my r2 since 2021, like i said in my post never moved it, disturbed it or anything that would cause these issues and a few people now have explained the exact same issues. I cant even force a factory reset from the button at the back, it does nothing. Feel like throwing it at the wall

No worries mate will do I’ll post here and let you know how I go

We will test the game, can't guarantee we'll have support for the beta specifically but when it is out properly we'll have it available (assuming it works)

@Netduma Fraser Perfect that worked thank you very much

Just a quick update, seems I was right in the beginning, there was stability issues at streamlabs. Dual output seemed fine tonight but I'll get back to you maybe Friday to check.

nice. its so good

I'll pass it on to the team to see if they can get it added

I know, you'd think it'd be smart enough to choose one over the other and let's not celebrate yet, I need to test this theory.

Yeah my PC has a reserved IP as do all the devices and yeah I put that to open and I'll give that a try.

Firstly, I know the purpose of the router isn't to mess with any matchmaking algorithm so if this discussion isn't allowed then apologies Fraser! Obviously we know duma has the ability to block individual servers, which I'm having to do due to the plethora of mislocated ones. But it has got me thinking, does the game have servers allocated to specific skill buckets? Like will certains servers always contain a ≥X MMR and others for the opposite. Has anyone experimented with blocking certain servers on duma and what have you found? I consistently see the same players over and over again in my lobbies, especially the crimson and iridescent players and would be curious if this done anything.

That does sound in brick teritory, no the USB port has no functional benefit in this situation, TFTP will be your only hope here, don't give up with it, the timing for it is tricky and can take a few attempts

NG have marked it end of service, although their main list doesn't show it the actual page for it does: https://www.netgear.com/support/product/xr500/ so main updates have stopped including security updates, there may be some bug fix updates from us in future but nothing certain because of this. The security updates you mentioned are already within this update, I'm quite sure I checked that not too long ago. When a security vulnerability is spoken about is usually much later after it has been fixed. I totally understand your frustrations, especially if that's one of the main features you're using it for. Absolutely no SSH access at all. We can't provide any commands to use with telnet unfortunately. Not that I'm aware of, it would be purely a NG feature so I couldn't even tell you why that was removed.

Not as far as I'm aware no. The backup isn't readable to anything other than the router so you will see nonsense essentially if you open it on your PC. Telnet isn't officially supported as a way to change router settings so I couldn't advise on that, I also believe it's only available on very old firmware versions which could be part of the problem. If you make a backup when you have an issue then restoring the backup after a factory reset can also restore the issue so in my opinion it's essential to make sure after a fresh reset and making your changes you then make a backup so it should be free from any issues should you need to use it in future. Depending on what you're doing though the DumaOS features don't take too long to setup again. If you do go to a different software just be warned that you're unlikely to be able to come back to DumaOS.

I can this evening when I'm home from work. Thank you.

Grazie mille Resto in attesa

Brilliant! Thank you so much your a life saver!!

ok proverò a farlo e te li invio ti aggiorno grazie mille

@Netduma FraserYou delete the posts or archived them people have posted the verysame issues just like the above reddit post yous wont approve that proves what am saying is going on hense peopl having to make posts elsewhere on forms as yous delete them instead

Hello, thanks. I see we're now on beta 4. Thanks for the support. Now I can play with my R2.

Salut ! ça ressemble à de la congestion en heure de pointe côté FAI. Comme tous le monde se connecte à cette heure là, il possible que ton FAI congestionne au niveau du nœud de mutualisation et cré ce pic de ping ! Tu peux le voir en fesant un ping vers google ou autre, avant et pendant ces heures !

Could you disable Spanning Tree Protocol, reboot, then try again please?

Hi guys first time posting here I’m having trouble getting ipv6 working. I’ve factory reset both ways and also downgraded to another firmware and upgraded again I’ve also contacted my isp they reset the lines and done a few reboots with them aswell… previously had it all working on this firmware then after a COD update I reset the Xbox and the router and couldn’t get it working again.. I was wondering if you guys could connect to it and see what’s going on

Connect your PC or Xbox direct to the NBN box, are you getting IPv6 that way?

Nothing you need to do, I believe the team should be able to get an update out next week for it as long as EE are happy with that and it will download automatically from the cloud when ready

thank you very much 🤘

My mistake, do #2 from the options you gave instead

Thanks for the report, it sounds like the CoD service has become out of date, we can fix this via the cloud, I'll let the team know so they can sort that out.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode By default IPv6 is disabled so you will need to enable this in WAN Settings

hey im having the same issue and im not sure whats going on in most cases im dead before i have time to ADS same when moving around corners if your able to figure it out please let me know. as ive factory reset my xbox deleted COD and downloaded it again only to work for a couple of games then right back to it.

can i ask what the two big features are ?

Thank you sir. helpful as always. I hope all is well.

Great thanks, will come back to you when done

va bene, proverò e vi aggiorno grazie mille

We're aware the test isn't 100% reliable at the moment, use a bufferbloat test and adjust the Congestion Control percentages manually to achieve the same effect

If you've only been given the ports as just 50 - 60 then #3 would be the best way to do that

Thanks, I will check in and see when they may be able to do it

Added

Hi, As the XR500 is officially out of service from Netgear according to their website (https://www.netgear.com/support/product/xr500/#download), two questions : Can't you release a proper fix to the DHCP issue as NetGear doesn't care anymore ? What is the very latest version of the firmware you provide here (official final being 2.3.3.136) Thanks

That's a big jump in firmware, try incrementally at least once then try again https://support.netduma.com/firmwares/netduma-r2/

The team are going to attempt to reproduce the issue to see if they're able to resolve it, we'll come back to you

On the router interface on the HybridVPN page

thanks,have a nice day

Ten years ago today, we launched Netduma. When you’re in a startup, you spend most of your time looking forward. Rarely, if ever, do you look back. Learn from your mistakes, don’t dwell on them, keep improving. But today, we want to pause for a moment. It has been a decade, after all. The Beginning We launched Netduma from Iain’s parents' kitchen. Our website had just gone live, selling the Netduma R1—our first router. It was no wallflower. Frankly, it looked a bit like a fire alarm, only had 2.4GHz WiFi, but the software Iain had built was unlike anything else out there. We sold out of those first R1s almost instantly. The e-commerce site Iain’s dad had hurriedly put together held up well. Our logistics process? Not so much. That led to many all-nighters as we worked through the order backlog. When you’re a startup, it’s impossible to be good at everything. But to make it, you need to be exceptional at one or two things. We had two. As gamers, we knew firsthand how much lag sucks. And with Iain’s brain, we could actually do something about it. Soon after, we moved into our first office (to the relief of Iain’s parents, whose house had begun to resemble a factory floor). We hired our first full-time employees. Word spread about what our software could do. Bit by bit, month by month, we levelled up. We improved our software. We grew our team. We made mistakes. We learned from them. We kept going. And we repeated that over and over. The very first Netduma office. Looking Ahead Fast forward to today. Our tech stack has evolved from fixing lag in games to fixing all bad Internet - for work calls, video streaming, and everything else. We’re partnered with British Telecom, Telstra, NETGEAR, Nokia, Genexis, and Mercku, with more partnerships to announce next year. Just a few weeks ago, our Service Provider business won the Scale-Up of Network X award. We’ve got a great team, great customers, and great support around us. And we’ve managed to do all this without any investment, putting every penny we made back into R&D to make new features (more on that further down). If you’re reading this, you’ve likely been part of the journey. Whether it was buying one (or all!) of our routers, helping on the forum, or telling us how we could improve - you’ve made a difference. Every piece of feedback, the good and the bad, has helped shape who we are today. None of this would have been possible without the support we’ve had along the way. Thank you. But here’s the exciting part: we’re just getting started. For the past few years, we’ve been working on two groundbreaking features. When we first envisioned them, we weren’t sure they’d even be possible. One fixes bufferbloat once and for all, with no downsides. The other pinpoints the root causes of poor Internet performance, whenever they occur. These features are set to shake up the industry and will be announced early next year. While it’s great to look back on the past ten years, we’re even more excited about what’s ahead. A huge thank you to our elite team in Cambridge, our incredible partners, and everyone who has supported us along the way. Thank you, Luke, Iain, and the entire Netduma Team P.S. If you haven’t yet bought our award-winning Netduma R3 router, which runs the very latest Netduma software, you can use the code ‘10Years’ for 10% off—this week only.

Pretty much what's been provided in the guide. Now, what also helps, is using the geo-filter. Everyone will be a little different. Some will have better games playing on local, or close servers. While others may have a better chance in playing on servers a little further away. Our ISP's routing to the servers all differ. So, using the geo-filter and isolating servers that give a better experience per user.

I'm in the same boat, changed my ISP, now I have fiber, changed my PC, changed monitor, mouse, keyboard, headphones, power sockets for PC and monitor, windows re-install. Nothing worked, my ping is as low as 3 sometimes, mostly under 10 but I have this weird delay in everything that's on the screen and the sound, and it looks somewhat blurry when moving the camera around fast. On my screen it looks like I shoot the enemy, on the kill cams it shows that I missed. Sometimes the game feels great, mostly late night, and when that happens I am frying, but I can't stay up till 3:00 AM to start playing too often. I have just ordered my R3 to see if it helps, I don't have much hope.