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Hello, multiple times a day my R2 will drop internet for no reason. Web pages won’t load for 10 min during this time and neither will the dumOS. After awhile things load up again but this never used to happen. I contacted my internet and it wasn’t on their end.

I've passed on the link to this topic as we may require your help testing it, we may come back to you if needed

Added you all

Thank you i will try this

Parfait, merci merci ça fonctionne

Damn Fraser what in tarnations are they doing over there? Is their staff of one highschool student intern done with this firmware yet? How does this take years for updates? Any tech support you offer must have a 97 percent fail rate due to the awnser inevitably being " sorry our software sucks". What can possible take so amazingly long? Obviously you have nothing to do with it. And this entire thread is useless. Try to make us understand so we may actually ever buy another product from your Momo bosses. Perhaps send someone over to Nvidia and figure out how they have 9999999999npriducts yet still manage new driver updates every other month. What do you think the problem is Frasier you know more than us

Seems like potentially a big block of IPs from that location have been divided up and sold to other places across the world, might just be easier for us to check servers in this location - thanks!

Hello, I have been reading through the different KBs regarding firmware and the possibility of the R2 getting the new DumaOS 4. In the following, it also looks like it will be ported over: https://support.netduma.com/support/solutions/articles/16000132677-dumaos-firmware-progress Does anyone have any information on the possibility of this coming or how/when it will be available? I'm assuming all R2 users are currently wondering this as well.

People were getting issues with it when it was automatically enabled so we changed it to being automatically disabled, if you have IPv6 you can enable it

If you're having issues please make a new forum topic and we can help you there

Yes, I am not using IPv6 at all. Since removing the device I don't get the same spamming log messages, but some different ones. Yes, I will try the early access firmware.

Application name: Xbox Cloud Gaming - https://www.xbox.com/en-US/play Device type used for capture: PC - Windows 11 Any other comments: I'm streaming from the Brave browser using an extension script that lets me choose between IPv4 and IPv6 servers. IPv4 Servers Xbox Cloud Gaming IPv4 - 1.pcapngXbox Cloud Gaming IPv4 - 2.pcapng IPv6 Servers Xbox Cloud Gaming IPv6 - 1.pcapngXbox Cloud Gaming IPv6 - 2.pcapng @Netduma FraserThis should be better data than the previous captures.

Ok thks

Added - it has been removed temporarily Added - it has been removed temporarily I'd suggest making a new topic for your issue and we can help you there.

I'll gently nudge Alex, thanks for the cap as well!

Thank you for the response 1: I think Fortnite don’t use London servers that much , I do not know how it works but I do know energy prices are crazy in the UK so would make sense if cheaper to run at the moment in other places than London hence why a lot of people get diverted to Frankfurt or Paris not just on Fortnite . 2: you are right it does not work being party leader playing Fortnite , my only solution that is the other person needs GF also. 3: I will do just that . thank you very much i have been playing with no GF on today as it is a bit tiring ping watching and waiting to get into a game but I will definitely be playing about with GF sometime this week and will report back with what I’ve encountered hopefully not much . thank you again

thats the type of connection which everyone here is trying to achive. you cant get any better...

I will Watch tomorrow thanks

with latest official firmware for XR500, I haven't had any dhcp disconnects since when it came out. Hopefully it will stay like that

thanx for your help 👍

Please reboot the router, wait 4 minutes then access and see if it continues please, we did make a change. If that doesn't help then disable DPI under the Congestion Control menu and that should resolve it. |Otherwise do try the beta - Added If it was ready for the public then we would make it available. DumaOS 4 already has the capability to do updates from the interface, making a completely separate DumaOS 3 update to do that would be unneccessary. The point of Early Access is it is available for those who want to try a firmware that isn't ready to be made publicly available and so are willing to put up with more bugs/issues and to provide feedback that will help the team, allowing people to auto update to it would go against that. I've added you as well.

No worries at all, that should be all for now, thanks for your help!

Ok, I'll try, 👍🏼

They're well deserved! So, I wasn't able to apply the fix you suggested for more than a day because I have devices that come and go as well as guests staying throughout the year who will want access to my internet. That said, my internet still went down twice during that time. There's nothing in the logs besides 4-5 addresses that update their leases faster and faster, up to every second (or less), then the crash occurs. I have a feeling it's due to features like iPhones Private Wi-Fi Address. The affected IP addresses accumulate 7-50 mac addresses in the device manager fairly rapidly. To my understanding it should be 1 MAC per AP but I'm not an expert or up-to-date with iPhone technologies any longer. Another [far fetched] theory is that a user or their ISP has mistakenly turned back on the router functionality for their modem and a double NAT is somehow causing the described issue through some race condition or bug. In the end I broke down and purchased another router. An interesting note is that even though I emulated my XR500s settings, I can see each per device data via my piHole now whereas previously I'd only see my XR500s router's 192.168.1.1. Traffic data type (e.g. txt, https, ns) is being reported more accurately as well. Just an interesting observation. That said, my XR500 did pick WIFI auto settings better than my current solution. Farwell for now Fraser! All the best.

@Netduma Fraser Obviously I tried drawing my area but it still doesn't work, however I'll send you another screen shot as proof that it doesn't work, thanks.

You'll need to connect the phone to the factory WiFi details for your specific router (I don't know what it is - it's specific to each person), then use the DumaOS app to login to the interface - default login credentials are admin / password

@Netduma Alex Application name: Hulu Device type used for capture: MACOS M1 Any other comments: Not Detected https://www.dropbox.com/scl/fi/waog51yeewb6sa0b4pwag/HULU.pcapng?rlkey=ygieqxjknjpjh2f1lq6xjtvd8&st=fjl8qm73&dl=0 https://www.dropbox.com/scl/fi/jiknufoju2aiycgyqaf6a/HULU2.pcapng?rlkey=voz6kuko2lhb7rk1luxsgrs41&st=6vpykaec&dl=0

It does work as a PC but the thing is the game changes so often that the service becomes out of date and so its a bit of a chase to keep it updated that's why I usually suggest the console method as that always works

I had spoken to BT Support early today they said the same. I did ask them about the vlan thingy as I read somewhere I would have to configure it, but they said my ONT will handle that. I am grateful for the help and information

hi there Seems like a lot of people haved this problem before , but as i am a new user , literally boughted the r2 last week , dont realy know how to deal with it. Tried to make hard reset several times , than its working for a while , disabled ipv6 as well ( noticed that durring gaming conection is quite more stable) also upgraded router to R2 3.3.280 But still loosing conection every 10 minutes , coming and going of randomly especailly durring gaming. Sending the log file below log-1745853544802.txt

Il y a plus de joueurs aux US avec des niveaux intermédiaires, voir mauvais... (Je trouve souvent des joueurs entre 5 et 10 ans LoL) Loin de comprendre le scripte de WZ... Je dirais que tu trouves plus facilement des games car la recherche est moins basée sur le SBMM/ping mais seulement sur le ping ou pas... Je ne dis pas que c'est plus facile... mais plus cool malgré le ping élevé !

It's just log spam, it's not causing any problems but yes we will sort it

Oh look, another "SIGSEGV" error that everybody including me is having all of a sudden!

All your stats are good! I doubt IPv6 would give you much in the way of performance gains if you do have it but you can try to enable it and do an IPv6 test online to see if you have it

I am quite confident this will be due to the Easter holidays - more people playing the game (especially because of the update) so there is more load on the game servers. More people online/at home also means more ISP congestion and so with those two combined this could account for increased ping and decreased game performance. It's unlikely given you've not changed anything why pings would suddenly rise.

@Netduma Fraser It can't be a coincidence that we are all getting the same memory related crash (sending SIGSEGV to dpiclass for invalid read access from 00000000). The router was working fine for me since early 2023 and suddenly everybody is getting this error. cc @mertocarlo@NetTech

its happened again log-1745094470115.txt

D'accord merci beaucoup pour ces précisions, et merci d'avoir pris du temps pour me répondre

Merci ,ça fonctionne, merci de votre rapidité

It is indicating that the username/password you've entered are incorrect, double check you're inputting the correct credentials or generate new credentials if necessary. Some VPNs give you a separate username/password to connect to the VPN instead of the username/password you login to their website with.

Hopefully as soon as possible, because playing Coda is impossible, not to mention the main function of the router: GeoFilter.

No I'd suggest keeping UPnP enabled

Added to the beta section. The beta firmware has been removed temporarily.

Geo fencing not working at all cant use it unless u apply latency to this severs and exclude the server u want to play

Yes that's possible, it's likely authentication/relay servers i.e. they connect you to a server, potentially Japan, to then connect you to a server closer to home

@Reykc9510This is because the ping optimizer is not entirely accurate. It utilizes the mlab test, which, from experience, is not reliable as it doesn’t count for bufferbloat but more so latency under no load or some but it is more based on web surfing rather than VOIP. In addition, you can’t pick the server manually through the Netduma router, so you don’t know what server it is picking; therefore, it is unreliable as you can be connected 200 miles away and that affects results, etc. It is something Netduma is trying to improve, but I can’t say much more than that...

I know your tryin to help me an I greatly appreciate it, im just not really tech savvy so I ask alot of questions, there's alot I dont know.

As on? My CC is 100 up an down. I don't have a modem my fiber is connected directly to the router. My ps5 is hardwired to the router My laptops are also.

Yes you’ll have to cut your speeds in exchange that how it works. It just SQM (Smart Queue Management).

Its not just you, the servers are in really bad shape. I run into this a lot as well. You gotta just keep backing out of lobbies until you get into some smoother ones. I wouldn't soubt if they manipulate things too. That's been talked about since they integrated in 2019. Another thing I would suggest is turning off crossplay if you are on console. It will help. Cheers!