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Hi @Netduma Fraser & @Krush, thanks a lot for the quick feedback! Good to hear that this is a known topic and that improvements are being worked on regarding PPPoE performance on the R3. I’m definitely looking forward to future firmware updates in this regard. I’ll test this setup and monitor both speed and latency. If there are any beta updates or settings that could improve PPPoE handling on the R3 directly, I’d be happy to try them and provide feedback! Thanks again – I appreciate the support!

We are aware speeds are slightly slower using PPPoE and we'll improve that if we can. Otherwise you can put the R3 in the exposed host on the Fritz instead and have the fritz handle PPPoE as mentioned above and then you should get better speeds through the R3.

@Netduma Fraser Very easy as explained in my other posts it puts the R2 into a state where the router acts as a mesh and the internet works fine but soon as it tries to load the duma os software it fails it even states in the logs it cant start certain duma os components it tells you exactly what the issue is without giving certain info if the router was at fault the router would not work at all no matter what it only does not work when it tries to load the duma os witch its stuck on after a firmware update

Correct, you wouldn't be able to solve that. Generally in the case of ISP congestion there isn't much you can do except perhaps switch to a provider that isn't as subscribed to in your area.

@THE_DON_PABLO Crazy you mention this seems like you aint the only one in this boat .. I went and bought a xr1000 saved myself the hassle least its made by netgear not netduma had no issues so far but av got a R2 that does exactly as you state and many others otherwords its bricked .. Only offer i got was certain % amount of a new router lol Not going to buy another when old one failed after a firmware update .. Duma will state its a router issue but nothing todo with the router as router works fine without the duma software what wont work is the actual duma software wont load nor give any internet connection nor does factory reset even reset anything .. If the router was the cause how can you explain how it works without the duma software but with duma software its bricked lol They traet there customers like they are brain dead but infact just makes therm look worse as people aint stupid with whats going on no wonder netgear went seprate ways with netduma .. They dont want anything todo with them no suprise really

This is the exact thing that happens to me, i have read a few peoples issues now and it all seems to be the same issue. Funny enough it seemed liked the R2 started going funny when the R3 come out.... I tried what you suggested on my post and my r2 wont even get a connection from my router now. If i am luckily enough for the r2 to show up on wifi or Ethernet I'm stuck with the set up page anytime the box restarts. I cant keep the r2 on long enough to be able to allow for a pushed update or firmware either . I had my r2 since 2021, like i said in my post never moved it, disturbed it or anything that would cause these issues and a few people now have explained the exact same issues. I cant even force a factory reset from the button at the back, it does nothing. Feel like throwing it at the wall

No worries mate will do I’ll post here and let you know how I go

We will test the game, can't guarantee we'll have support for the beta specifically but when it is out properly we'll have it available (assuming it works)

@Netduma Fraser Perfect that worked thank you very much

As above, it is normal, your connection quality is not going to improve with a VPN, in 90% of cases it will be worse.

Okay interesting, thanks for letting us know, I've only heard of a couple instances since the R3 launch so perhaps a bad batch from the manufacturer

where can i get a copy of that firmware?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What games are you playing? What platform are you playing on? How have you setup the Geo-Filter?

I actually disabled BI classification (based on your suggestion from a similar post) and it hasn't happened yet since. But it has been happening with multiple devices and I have been using Geo-Filter most of the time, though not all the time. I'll keep you posted.

nice. its so good

We were told not to worry that the team would have released the v4 also for R2 How is possible that after 2 full year (March 2023), the V4 stable is still non available for R2. How long are you guys beta testing this thing? for 1-2 years If it's not ready so be it, but I haven't seen very much commitment to bring the V4 stable on R2 which wasn't cheap. Forcing people to buy R3 because software features that improves game experience. Maybe it just an hardware limitation, i'm ok with it, just full transparency... I wouldn't be upset if you would just say "Hey 3.3 would be the last stable update for R2, if you wish more the R3 is the next step. thank you", rather than "oh we are working on it" beta testing for how many years now?? EDIT: Forgot to mention that I applied for beta testing and the last bets version worked without much troubles delivering a better gaming experience but I can also see people struggling with the firmware and I really feel bad for them because that could have been me.

Hello Fraser, I hope you are doing well. A little update. I found out that we have a fibre hybrid connection Coax/HFC and no FTTH. So know we know where all of this instability is coming from. This connections are even used by more then one user. Leading often to internet outages for a longer period of time as well. lol. End of the story, after a lot of back and forward we were able to cancel our contract and will be able to change our provider, who can provide real FTTH. Let’s see what is happening then with the ping 😍 have a great day and stay cool, it’s hot out there 😅

Hello to all XR1000 and XR1000v2 users! We're finally ready with a new DumaOS update for XR1000 and XR1000v2. This update introduces updates and fixes for our DPI cloud synchronisation. Users will now receive our latest DPI database versions as soon as they're released. This means support for new games in Geo-Filter, Traffic Prio and Traffic Controller. You'll see new titles like Marvel Rivals are supported in Geo-Filter, and new titles like Path of Exile 2 are supported in Traffic Prioritisation. We've also fixed the issue from the previous version where there were no default lists in Adblocker. Now you can begin blocking ads straight away with the click of a button, and the lists will update automatically over time. There are also some backend fixes, including security improvements. This firmware was created to fix any lingering bugs with the feature set of the XR1000, and deliver on all of the features promised when the XR1000 was sold. However it does not introduce any of the exciting new features from DumaOS 4, such as SmartBOOST and Geo-Filter 2.0. For the time being, these features are exclusive to the Netduma R3 gaming router, and we can make no promise that they'll make their way to the XR1000. That said, XR1000 users will continue to receive updates for compatibility with the latest games via Netduma's DPI cloud, and security updates will be provided by Netgear. To request beta access, please reply to this post.

I know, you'd think it'd be smart enough to choose one over the other and let's not celebrate yet, I need to test this theory.

Do you really see a difference by locking the speeds so low? For me, it's counterproductive because with SmartBoost, your in-game latency won't increase despite this test!

No it doesn't, just those in the Nighthawk Pro Gaming Range i.e. XR300, XR450, XR500, XR700 & XR1000

Firstly, I know the purpose of the router isn't to mess with any matchmaking algorithm so if this discussion isn't allowed then apologies Fraser! Obviously we know duma has the ability to block individual servers, which I'm having to do due to the plethora of mislocated ones. But it has got me thinking, does the game have servers allocated to specific skill buckets? Like will certains servers always contain a ≥X MMR and others for the opposite. Has anyone experimented with blocking certain servers on duma and what have you found? I consistently see the same players over and over again in my lobbies, especially the crimson and iridescent players and would be curious if this done anything.

Que pena eu moro no Brazil lamentável isso, mas obrigado.

Hey Fraser ... Correct, I run two different bands, named differently as well. There is no rhyme or reason as to when/why the 5G drops... I will grab the log next time.

Unfortunately can't provide that information even if I had it, NG sorted the hardware so we didn't have any input, like you said the R7800 is similar so perhaps that part which I'm sure can be found cheaper might be an option, no idea if it would work though honestly, no one has ever gone to that much trouble to repair one as far as I'm aware or if they have they've never mentioned it

Thanks for the explanation about Hybrid VPN. Yeah, I remember seeing the patch notes mention that they were starting to crack down on VPN usage. It just wasn’t as strict back then as it seems to be now. Hopefully, they’re still testing different values and this isn’t the final setup. In the meantime, I can still play with my friend in Japan by connecting through the New York server. I also noticed that using a wired connection helps lower the ping a bit, sometimes enough also to get the DC server under the threshold too. I’m keeping an eye on the situation to see how it develops. And by the way, thanks for developing the geo-filter! Without it, I wouldn’t even be able to play with my friend, and we both get a solid experience because of it.

That's fair enough! Use a mac vendor lookup site to search for the MAC addresses of the devices you're unsure about, they'll give you the manufacturer and you may be able to work them out from there. It's very likely if you have a strong WiFi password that it is devices on your network, happens a lot with smart devices. It's not always a factory reset to fix but with some specific issues that is the only fix unfortunately for the moment. The comparison really is the XR1000 has better hardware overall and better WiFi but doesn't have as new firmware as you've seen it doesn't have HybridVPN. The 500 has the more up to date software and has been around for the longest so I would say is generally the most stable out of the XR range but the WiFi/hardware isn't as good as the 1000. Yes the XR500 does have similar architecture/specs to the R7800.

Brilliant! Thank you so much your a life saver!!

ok proverò a farlo e te li invio ti aggiorno grazie mille

Salut ! ça ressemble à de la congestion en heure de pointe côté FAI. Comme tous le monde se connecte à cette heure là, il possible que ton FAI congestionne au niveau du nœud de mutualisation et cré ce pic de ping ! Tu peux le voir en fesant un ping vers google ou autre, avant et pendant ces heures !

Seems to be working now funny enough i also see a cloud update was pushed so was a Geo filter update witch i guess is the reason why its working now .. As like the other person stated above it was not working at first .. But now is witch thats all that matters .. Thank you

We don't give out any ETAs but I think it will be coming, although I don't have the finer points on it It doesn't really matter as it should essentially disconnect everything from the internet when running the test, however if it isn't doing that then I'd suggest doing it idle. It just forces a download of the Geo-Filter cloud database - you shouldn't ever really need to do it. It downloads the cloud automatically anyway.

I have a technician from my isp coming Monday I’ll let you know how it goes I think it might be their side as a direct connection to the pc still won’t let me use it

Connect your PC or Xbox direct to the NBN box, are you getting IPv6 that way?

Nothing you need to do, I believe the team should be able to get an update out next week for it as long as EE are happy with that and it will download automatically from the cloud when ready

I have the R3 connected by itself straight to the NBN box and my computer and Xbox to the R3. I’ve factory reset the router twice and enabled ipv6 both times… previously it was working but after having issues with COD I turned it off in settings and now have not been able to get it back on

hey im having the same issue and im not sure whats going on in most cases im dead before i have time to ADS same when moving around corners if your able to figure it out please let me know. as ive factory reset my xbox deleted COD and downloaded it again only to work for a couple of games then right back to it.

Thank you sir. helpful as always. I hope all is well.

Great thanks, will come back to you when done

Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

va bene, proverò e vi aggiorno grazie mille

We're aware the test isn't 100% reliable at the moment, use a bufferbloat test and adjust the Congestion Control percentages manually to achieve the same effect

We can see the IP on your forum post, that's why we say to post from a device connected to the R3 so we can get the correct IP

Okay thank you, factory reset then as soon as you can try upgrading to .179 If that doesn't work: If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R2 (found in System Information) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R2 and enable remote support in Settings. Then post back here from a device connected to the R2 when you've done that and we'll get a dev to try and force an upgrade through on Monday.

That's a big jump in firmware, try incrementally at least once then try again https://support.netduma.com/firmwares/netduma-r2/

The Geo-Filter it wouldn't affect at all, SmartBOOST it shouldn't affect either, the only sort of reports we've had concerning those two are disconnects with PPPoE, though not everyone is affected and should be fixed in the next Early Access firmware. There was also a report about speeds being reduced when using VLAN which I've let the team know. If you were to get these issues then yes it would be the most reliable, otherwise it doesn't really matter, the extra hop doesn't do much in terms of adding latency

Added - it has been removed temporarily

The team are going to attempt to reproduce the issue to see if they're able to resolve it, we'll come back to you

My ISP sends 1500 MTU. When I checked the transmission 1500 Packet needs to be Fragmented. 1472 is the biggest MTU where it doesn't ask for Fragmatization. So I don't see the logic of adding 28 to make it 1500 again when 1500 requires Fragmatization. I left 1472.

@BrunoYou can ignore ping optimizer as it not 100% accurate if you want to configure it professionally I'd use ping plotter but alternatively you can use https://www.waveform.com/tools/bufferbloat or lastly use your own system to configure the best setting by using command prompts and constantly ping a site will saturating the network.