Netduma Fraser

I've chased him again, will keep chasing to get it done asap. Sorry for the delay so far.

We will do, does it work on the original firmware then for you?

It should be the username/password that you login to the router interface with. If that isn't working then for router type select the actual router you're using to login instead of Auto and should work then.

Okay thanks, will get the team to update asap next week.

Ah I see, it's not showing any servers in Brazil is that correct?

Hey, welcome to the forum! Sorry to hear you're having an issue. Could you be specific with what is happening exactly please? Is the page not loading, is nothing appearing when you ping? etc.

Sorry about that, Alex is having a little trouble with the PC required to do this fix but he'll get it sorted and will let you know when he has done it.

@GiorgosTT Thank you for the feedback, really glad to hear you're enjoying it. We will be improving upon Adblocker and WiFi so expect those to get better in future versions. You can use the mobile app now although it is in alpha at the moment so not all features are present - search DumaOS in your app store.

Yes of course, you can use the interface/router how you wish and we'll let you know when the fix is done.

I don't have an ETA but I have chased Alex to see if he can do this as soon as possible.

That's great thank you, I'll get Alex to do this asap.

Hey, welcome to the forum! Good question, at the moment the app is still in alpha so currently you can only access it by being directly connected to the router wifi but we'll likely implement that in future.

Could you provide a screenshot of what you're seeing please?

Double check the app store as there may be an update for the app.

Ahh gotcha! No problem, a few people have done that before as well so probably should make that more clear. You're welcome, thank you, and you!

Hey, welcome to the forum! I'm not sure what you mean exactly. Access the router interface, click the 3 dots icon in the top right of the interface, go to update and upload the sig file there to upgrade.

@SaltySquirrel on the app, change router type to Telstra instead of auto and then try to login please and see if that works.

The connection benchmark speed test isn't reporting as accurately as it should at the moment so we'll be improving upon that. It won't be limiting your speeds, you'll be getting what speedtest.net says. Benchmark uses the Google server for the ping tests so it won't be the closest server to you as with speedtest.net hence the difference in ping.

Thanks for the heads up, I'll let Alex know.

Could be, I would suggest looking at other servers in the EU yes. As we're in the UK the ping to some other EU servers isn't too bad and can actually give a good experience.

Most likely the server, try and force some others you wouldn't normally use even if they're slightly higher ping and see if they give you a more stable experience.

That's unlikely because the servers are still the same. Use heatmap to find the best ping servers, use polygon to allow all those areas. Use Congestion Control on Always and experiment with the percentages to find what lowers your Connection Benchmark ping under load results as much as possible.

It forces a redownload of the cloud database from our servers and overwrites the version you have on the router.

Should be exactly the same process as you are used to now. Just connect the R2 to the gateway and your devices to the R2. Go through the setup wizard and you should be good to go.

If you didn't have one set before then it will be admin / password