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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    If you unplug the R3 from the modem and then try to access the R3 can you access then? If so I'm not sure what has happened but does sound like the bridge mode is preventing access for some reason. I'd suggest just doing the DMZ mode really - they both perform the same function essentially
  2. Netduma Fraser
    We need to do an update, I believe the testing server it's using is out of date and as the server was hardcoded we need an update to change it. I'd suggest changing speeds/Congestion Control manually for the moment.
  3. Netduma Fraser
    If you've rebooted the R3 then it's quite possible the WAN IP has changed, double check the WAN IP then check the IP in the DMZ, if needed update it and then it should work again
  4. Netduma Fraser
    How is it you're on .170 when you've not been added to Early Access? Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then.
  5. Netduma Fraser
    No worries! We can continue troubleshooting if you'd like to try and get the R2 up and running again?
  6. Netduma Fraser
    Added
  7. Netduma Fraser
    I'd recommend having a look through our optimal settings guides here: https://support.netduma.com/en/support/home
  8. Netduma Fraser
    What router and firmware version are you on? Are you testing the speeds on the router or on a site like speedtest.net? Are you testing over WiFi or ethernet?
  9. Netduma Fraser
    Great thanks, I'll pass it onto the team!
  10. Netduma Fraser
    You have to add your device/game to the Geo-Filter for it to apply so if you haven't added your gaming device it won't be the cause of the disconnects. We'll look into testing the game. See if there is an error code for the disconnect and look that up and it may provide more information.
  11. Netduma Fraser
    Added
  12. Netduma Fraser
    That's great to hear, thanks for the update!
  13. Netduma Fraser
    You can ignore that, it's just the way the naming worked for it
  14. Netduma Fraser
    Don't set the static IP on the devices themselves, revert those changes, you just need to do it in LAN/DHCP Settings on the router
  15. Netduma Fraser
    That's normal, gaming doesn't use much bandwidth
  16. Netduma Fraser
    Added
  17. Netduma Fraser
    It is possible each device could show up three times if at one point or another you've connected it via: ethernet, 2.4GHz & 5GHz at one point or another. There isn't a specific way to stop that as each method will have its own MAC address and so appears as a new device. Best thing to do is to identify it at the time, name it appropriately and then reserve an IP address for that device.
  18. Netduma Fraser
    Added https://forum.netduma.com/forum/151-netduma-r3-early-access/
  19. Netduma Fraser
    If a different LAN port doesn't help and issues persist, downgrading would be a good option to see if it continues. In terms of the R3, I can't guarantee all your issues will be solved immediately, these routers do require a more hands on approach than other routers so there is always something that can be tweaked. The R3 will get the latest updates though which means it'll only get better, the XR500 won't receive any major updates anymore.
  20. Netduma Fraser
    Added
  21. Netduma Fraser
    That might be part of the problem then if you're saying the Xbox connected via ethernet in the above screenshot, the router isn't seeing that - if you connect it to one of the other LAN ports does it then appear?
  22. Netduma Fraser
    Great to hear, thanks for the update!
  23. Netduma Fraser
    It's possible it will work right away but we'll test the game when it releases and make an update if necessary - feel free to remind us closer to the release date!
  24. Netduma Fraser
    Right now we're focusing on any major issues, once that's sorted we can focus on polishing and potentially adding feature requests like this so it's possible that will come this year
  25. Netduma Fraser
    Added Likely the ping on the router is the closest ping response it could get (pinging game servers times out usually so we do something clever but doesn't always work), I'd block it and get a different one Unless a change is made last minute, yes it will still have remote logging enabled. For the moment for the big issues we'll keep it in, unlikely all future EA versions will have that. Public versions will never have remote logging enabled.
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