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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Try that and let us know what happens
  2. Use this guide while saturating your connection with downloads https://support.netduma.com/en/support/solutions/articles/16000074717-how-to-test-your-internet-ping It's best to start with a high value for Congestion Control (set to Always), say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values. Also what is the amount of packet loss?
  3. Should be fine then, if you disable the Geo-Filter do you see the same behavior?
  4. Great to hear that, thanks for the update!
  5. What game/playlist are you playing? Do you know how many servers are in that area if you use Ping Heatmap?
  6. Thanks for posting your solution here and over on the NG community!
  7. You'll need to use the manual method at the moment so get the configuration files from HMA and then use it with the Advanced Setup and it'll work
  8. The fix for this will be in the next firmware so all taken care of, shouldn't be too much longer
  9. Are you having any issues? The logs show background processes that can appear like issues but are normal. A lot of the entries are within the same second which is why it looks bad
  10. You don't need to allow/deny manually unless for example it was a really bad game experience so you don't get put on it again as the radius will block anything outside it. Where is your location/radius set?
  11. I believe it's because the max speed with QoS is limited and you wouldn't reach the full speeds on that plan
  12. Ahh I see thank you. I've never heard of the app so that is likely why as we won't have tested it. I'll pass it onto the team.
  13. The only other thing in the log is about DHCP so could you try giving the PC a static/reserved IP and see if that helps please
  14. You don't need to keep making posts on it, the team will get to it as soon as they can, I don't have any new information for you regarding this at the moment
  15. Check the IP on the devices themselves then check the Device Manager and try to find the devices with the same IPs and re-name them. It's likely due to the options I mentioned above that they're appearing with different names
  16. Try disabling IPv6 in WAN/LAN and see if it happens again please
  17. Okay great thank you, I will pass this onto the team
  18. Steady Ping raises your ping to absorb spikes/fluctuations in the ping, if this doesn't happen to you then you can disable it. Yes you only pick specific games for PC. You don't need to do any of the other things you mentioned
  19. Presumably these logs are after the reboot? Just to check, is it just the RGB coming back or did you get the reset also?
  20. It won't always be able to stabilize every game, that is normal, we will work on improving it where possible but due to the way games work it still won't do it 100% of the time
  21. @carmine19 if you make a new topic we can help you there
  22. Sounds like your questions have been answered but if it's just you playing at the time and nothing else is happening on the network QoS may not be super effective but it should keep the ping stable if its an issue on your side. Your friends can benefit from the Geo-Filter if you are the party leader.
  23. So for QoS, I'd suggest Congestion Control set to Always or Auto, 70% is the usual recommended starting point but you may need to tinker to find what works best for you. You can also reset Bandwidth Allocation completely. Everything else looks okay from what I can see, try that out and see if it is improved at all.
  24. Are they both connected via WiFi? If so, disable Private/Random Network/Hardware addresses on both devices and see if it works properly then
  25. Perhaps a branded cable like UGREEN https://www.amazon.co.uk/UGREEN-Ethernet-Gigabit-High-Speed-Raspberry/dp/B00QV1F1C4
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