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Found 29 results

  1. I have had the Netduma R2 for a few months now and I am having a lot of issues. It can be working fine but suddenly it cannot connect to the internet. My setup is as follows: Wall - EE smart hub - Netduma r2 - TP-link power line adapters - devices. I have tried with IPV6 on and off with the same issue. I have tried running the Netduma r2 as the DMZ on the EE smart hub, restarting it seems to be the only solution. I have noticed that when the Netduma is not working, it is not appearing as a device in the EE smart hub router settings despite the lights on the Netduma being on and connected to the same port. I would really appreciate an answer as I am on the most current firmware. Also the DumaOS is extremely slow and often comes up with the error code: This operation is taking longer than expected, please briefly wait before using this Rapp. I am happy to try anything, I am somewhat knowledgable but this has me stumped.
  2. Not sure what’s happening , I have the latest 205 update. I’ve rebooted several times, rebooted modem with Service provider on phone. Modem and service are fine. Getting a “I caught failed to get rap store product information error.” Under systems I’ve changed installed rapps to 5 . I’ve done factory reset as well. Nothing is working. under system information the WAN IP is showing disconnected i also have an error saying cloud data has not been downloaded - make sure you have internet connection and click force update - I click force update and it says the servers are down. i factory reset again now I’m able to get online on my pc that’s hard wired - however nothing can connect to the router
  3. Just got my r2, installed the software & changed the password but still no internet. My devices say connected but wont load.
  4. Hi! My problem is that R2 router has a different Internet download speed than the Internet modem provider. Interestingly that uploading is the same but the download speed is not! I use Vodafone modem in Bridge mode to the router. QoS is turned off on the router. What can cause the problem? The pictures show the difference well.
  5. Hi, Received my R2 router the just under a fortnight ago (Monday). Setup Virgin Media Cable modem as Modem only and connected to Router. I have a separate mesh network so the wireless is turned off and the main mesh device is plugged into an RJ45 port. After a few days after the internet started to drop out and return irratically, within short periods of time. I rebooted Cable modem, router, and Netgear GS108PE switch attached, after a few minutes the system was back with no issues. I initially put it down to my playing with settings etc and thought it wouldn't reoccur. Today the internet started doing the same thing again and I rebooted all again to recover. I think it did it the other day too, can't recall which day but I think I waited to reboot later in the evening. I believe it may be the router firmware, but as I was using the cable modem as the router before this has also changed use (although I have used a router before in this way and don't recall having the same issue). Is there anything I can do when the issue occurs to verify if the issue is with the router or elsewhere? Best Regards Marc p.s. running latest firmware since received.
  6. Ever since I got my R2 it's had issues pulling a WAN IP from my ISP/Modem. Sometimes after several reboots of both devices it will finally get it. Most of the time the dashboard says WAN disconnected or oddly sometimes it pulls a WAN IP of an internal network, 192.168.100.x. I have no clue where it would pull such an IP from. The modem is just a modem, not a router. Plugging my computer into the modem pulls the external ISP IP without issue with a simple ipconfig /renew. Why is the R2 having so many problems in this area? I'm at a point now where I want to throw this POS away because I've spent over an hour now trying to get back online to no avail.
  7. Hello I recently contacted support on here since my wifi kept turning off for no reason untill I turned off IPV6 which solved a lot of the problems. But it also made a new one. I'm get very high ping spikes in game no matter what game. It's not at a certain time ether I could go 30 min and no ping spikes then there would be one every 30 sec for a few hours. I don't know how to fix this problem any help?
  8. I just got my Netduma R2 today, I plugged everything in and all the correct lights are lighting up. BUT as soon as I put in the password on my phone for WiFi is connects to the R2 device but then my phone immediately says that there is no internet connection available with "NETDUMAR2". I got check my PCs and they both have no connection and they are hardwired into the Netduma. Am I missing something? Someone please help.
  9. Hey DumaFam! My name is Kirneill from SenseQuality and I optimize Professional Players/Streamers/Influencers. (Some of you You might know me from my old name SweatPapi) I just wanted to show my appreciation to the DUMA family and answer some questions you guys might have 😊 To give you a summary, we Optimize almost everything. PCs, Networks, Streams, even Residential Construction. I got lucky as Call of Duty switched to online + Before we started, A lot of people (outside of us nerds🤓) didn't believe in Optimization. The secret to Optimizations? I'll tell you: I don't know everything & I never assume someone's situation is the same. (It never is) This approach leads to better decisions, research, and results. That's pretty much it😊 Why do we recommend DumaOS? Because even though we work with almost all advanced routers (OpenWRT, PFSense,Etc.) , we recommend DumaOS as it's user friendly and people can use it after we finish optimizing them! (Ex: Geofilter) Duma focuses on delivering a user friendly environment and it saves us a lot of explaining while providing the same value than other routers. (AT A LOWER COST, WUT?)🤣 To me, It's about delivering the best most consistent experience! Here is examples of Optimizations: JOEWOE.mp4 So Ask Me Anything and i'll do my best to answer! I appreciate all of you!
  10. Hello, two days ago I updated my xr500 from 2.66 to .108 as I want to use the polygon mode, but now every device that is connected through wifi like the phones in my house have a very slow connection to almost nothing. If I try to watch a video on youtube the video keeps buffering and does not load, meanwhile on my gaming pc through ethernet everything is fine. I have 1000/1000mb, I tried to factory reset from the interface and physicaly from the router but nothing. When I was on 2.66 everything worked perfect but I really want to use the polygon mode and thats why I don't want to downgrade. What can I do?
  11. Hello, I’m trying to setup my netduma r2 router. I have Spectrum internet and my internet works perfectly fine. When setting up my router and hooking it up to my modem and then computer it says I’m connected but have no internet access. Why is this? I’ve tried resetting both my spectrum modem and my r2 router but it does nothing. If I unplug the r2 router and stick to the modem provided by Spectrum my internet works fine again. Thanks for the read.
  12. How do I properly setup traffic prioritization on the XR1000 for CW PC? I dont want to use the " games console " service.
  13. Hello friends! I am currently on a gigabit speed plan (1000mbps up/40mbps down) with my internet provider (Cox Communication) and I am using the Netgear XR500 Nighthawk router with an Arris Surfboard sb8200 modem, capable of up to 2gig down. From the router, hard lined with a cat 6 ethernet cable I am of course pulling the advertised speed of around 980mbps down. However on my PC, via Wi-Fi about 60 feet away from the router I am pulling around 550-600mbps. I purchased a Netgear Nighthawk Extender (EX-8000) which I am hard lined into my PC with the same cat 6 ethernet cable, again about 60 feet away from router, and the speeds are the same as without the extender via Wi-Fi. Around 550-600mbps down. I have turned off QoS and the issues persist. I live in an 1800sqft 2 bedroom apartment. My internet provider sent their tech who came and laid all new coax cable and splitter in the line and we both confirmed the advertised speed is being pulled on their end in the apartment. There is no obstructions with the exception of 1 plaster wall and the extender next to the door which is open. And yes all the router antenna are facing upward. Can someone run through settings and channels to make sure I have everything set up correctly?
  14. It was working fine until I could no longer access my DumaOS so I tried resetting it. I did so reading and tried a factory reset and resetting my modem multiple times. DumaOS said “couldn’t detect internet connection” and directed my to manually type in DHCP and other identifiers....
  15. Hi, I'm having major issues using my duma to access the internet. It seems to be spotty with when it lets me in. Sometimes I can access the duma interface using wifi and not ethernet. I am rarely able to get an internet connection on wifi or ethernet using the duma when it is connected to my isp hub. I have added the duma's ip to the dmz as I thought that might be the issue, no dice. I have also factory reset the duma several times, tried to upgrade and downgrade the firmware and still I face issues. I tried switching my ISP hub to modem mode but that didn't fix it. I have spoken with my ISP and they said the device (the duma) isn't being blocked on their end. My ISP hub is a talktalk wifi hub, and my duma is a Mikrotik routerboard (r1).
  16. All devices were working fine. After a struggle to initially set up my NetDuma R2 router earlier this week I was able to fix it Through my ISP. After getting it to work I didn’t touch it out of fear it would not work again. The power went out briefly during a thunderstorm and came back on minutes later. And now none of my devices connect. Lights on the router and modem were the same as they were prior to the power outage. The WiFi network is visible when you search on any device but when you connect to it, you cannot access the internet. I have tried rebooting both the modem and the router. My ISP is spectrum and my max Speed is 400 MB/s. I can still somehow access DumaOS but when I test the connection speeds it tries to load then it stops and does not provide a rating or result. What should be my next course of action.
  17. Bonjour, j'aimerai savoir s'il est possible de créer un réseau local équiper d'un ou plusieurs Netduma pour une structure réseau de 12 postes gaming, ayant tous accès à internet avec qu'une ligne...? Svp
  18. Hi, First time posting. I got an XR450 as a gift and it is a big improvement over my old Linksys but I have this weird issue. I have Opendns for the family and when I switch DNS in the DumaOS dashboard I loose internet connection to random devices, NOT wifi. I can switch back to my ISP DNS and then it all comes back. Any ideas? Thanks
  19. To everyone and anyone with ANY knowledge of DumaOS and the nighthawk XR300, help a fellow gearhead out! Brief backdrop of my current situation. Just purchased a CM700 modem and an XR300 pro gaming router to escape xfinitys stronghold and limitations. I’ve always had an issue with xfinitys hardware! All their modems/routers were “defective” which resulted in poor connection, multiple techs sent out to my home, constant device swaps. So I took the initiative to escape that misery. I was so anxious for my new hardware. Tried optimizing settings on DumaOS but no luck! I game on a PS4 Pro which is hardwired to the XR300. I live in Illinois. I mostly play Fortnite. ISP is Xfinity/150MBPs. My issue is, Geo filtering doesn’t work. Ping is high 30’s. Before I was getting 20-23. . When I try to configure settings via Geo Filter I’m shown “Nil 2.5” “Nil” with an adjustable bar. And under that “Nil” with a checkmark. I pinned geo filter to my dashboard to monitor my ping and it doesn’t measure my latency/ping, for example I should be shown “12ms”, instead it’ll indicate “Nil”, no actual values. Someone, anyone, help! I purchased these for the sake of optimizing performance! I feel like I’m not getting the most out of my new hardware! Also, if anyone can suggest specific configurations/settings, it would greatly be appreciated! This is all very new to me! Thank you to you all in advance! Looking forward to your replies! Ozzi
  20. I know there are probably a lot of factors that goes into losing network connectivity however, I never had this issue before with my previous router. The Asus RT-AC87U. I purchased the XR500 and I updated to firmware version v2.3.2.40 I am experiencing these random internet outages with the router. I know this is solely on the router because once my wife says "Hey did we just lose internet again?" I look over at the router. All of the lights are white so I unplug my pc from the router, connect my pc directly into the modem (which has all of its lights on) and I immediately regain internet connectivity. I'm fairly competent when it comes to troubleshooting these types of issues with unplugging everything rebooting everything but this XR500 will just randomly lose all connectivity and its rather annoying. The router runs good for a few days and then I have to power down the router completely, turn it back on. Unplug and re-plug the connection to the cable modem and then wait 5 minutes for it to establish that it has a connection with the cable modem. I can still return this router however, I genuinely like netgear products. Id also like to eventually take advantage of the Netduma features. I've disabled QoS, I had some strange issues with QoS and speed so I disabled QoS. I'm also using hardwired connections to the router from 2 pc's Not using Geo-Filter either. Anyway, thanks for reading this!
  21. Using firmware R1 2.1.2.10 | Okay I have everything plugged up correctly.. and it keeps saying connected but no internet..
  22. I’m on the firmware version 2.1.2.10 and i can’t seem to connect to my internet.. everything is plugged into the right spots etc.. but its says connected but no internet.
  23. I am experiencing that my devices stop recognizing the Netduma R1 router. Restarting the router works every time (for around 1-2 hrs, then it loses connection again.) This has been occurring regularly for about 3 days. The issue initially started occuring on version 1.03.6h (Which was pre-installed as I got mine in the autumn.) I have attempted to upgrade the firmware to 1.03.6i, but this has not resolved the issue. Whenever I lose connection, troubleshooting tells me my IP address (which is a reserved one in the DHCP scope) is not valid, and that the default gateway (router) cannot be found. After attempting to ping the router with ping 192.168.88.1 in cmd and accessing the control panel, it confirmed that the devices do not have a connection to the router after a certain amount of time. My DHCP lease is set to 1 week, so that is not the issue either. It does not appear to be an issue with my internet provider either. I am also connected with Ethernet. This is occurring on every device on the LAN, not just my computer. Is this the right place to post this? If not, how can I contact customer support?
  24. See previous thread for indepth information. http://forum.netduma.com/topic/21721-borderline-nonexistent-internet-speed/ I'm back! Unfortunately.. I just received the replacement R1 today after the previous incident. Unfortunately the problem is still happening, this time I even hauled out my older PC out from storage, in order to test whether or not it somehow, for some obscure reason, had anything to do with my current PC. That was fortunately(?) not the case, as the problem still occurred with the older PC. So the only solution seems to have something to do with the R1 or the software it seems to be running on. Ultimately, I would like to request a refund for the R1, and I'll try to keep taps with the current general support thread, as it looks like The_Dead_Pool and possibly others seem to be having the same issues. Best case scenario is the problem will be solved and I'll just order a new one with the refund after it has been solved. Thanks a lot to Fraser for taking his time to do a 1 on 1. Unfortunately the only solution we came up with was a dud. I'll be assuming I should just link this thread, along with the previous one to [email protected] in order to get the refund?
  25. Excuse me if this has already been somewhat resolved already, but I have been fiddling around with the NetdumaR1 and going through the forums and Wiki for about 3 hours now, and has finally decided to ask for professional help instead. My issue is that I can't seem to get a proper internet signal going through my just today received NetdumaR1 router. As in, my download speed is obscenely low (With fiddling around I reached a max of 1mbs) and my upload speed is nonexistent. Explaining my usage of nonexistent, when I do a speedtest my ping works fine, my internet reaches approximately 40mbs but when it reaches the upload stage, it halts at 0.00 sometimes reaching 0.04 but not much further. My previous router, and what I pay my ISP for did as it should, and gave me a 75-80/75-80 download/upload. My current firmware version is 1.03.6h My setup is Modem -> NetdumaR1 -> Wired PC -> Wireless Phone + Nintendo Switch I have tried various cables, so it doesn't seem like the problem is tethered to any of those. And going through the recent Low Upload Speed threads, and trying to recreate the advice on those didn't seem to help. It seems like a very peculiar issue, as I haven't seen anyone mention it in other threads to this extent. I'll eagerly wait for your reply! Thanks for you time in advance.
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