Netduma Fraser

It's done that because your hub is at 192.168.1.1, you can change that one then change the XR back or change the XR to 192.168.2.1 for example. Is it set to Always?

Yeah I see that, I was looking on the right hand side where they used to be. You'd be surprised at how many people contact us first thinking an issue is due to networking when they've not checked other areas. The only way I could think it would be networking considering it's not occurring on the consoles (presumably you're trying the same games on those?) is if you've set something up on the router differently to the consoles, is there anything you've done there?

Yes it is safe as the XR has its own firewall. You could port forward all ports to the XR but it'd be basically the same - you could try port forwarding the specific ports needed but it's more hassle and not needed.

Strict mode doesn't block anything inside the radius

There is no ping change on the Geo-Filter Ping in game doesn't change No packet burst symbols or any other network issue symbols appearing on the game Consoles not having the issue Other games not having the issue When you put that all together, it's not a network issue otherwise you'd see a change in the ping or have some network symbols appearing. If it was a network issue it would also be present on other devices/games. All that is left then would be an issue with the PC and that's not something we're able to troubleshoot.

The only other thing I would suggest doing is set a static/reserved IP for the XR on the hub, then put that XR IP into the DMZ on the hub to ensure you get an open NAT. Then connect all devices to the XR - you could disable WiFi on the hub if there is a concern devices may auto connect to the hub.

They wouldn't be able to tell you're using the router so that's not it. When these instances happen do you see a change in the ping on the Geo-Filter?

Services like that are quite hard to block as they often serve the ads using the same domains as the video itself which means if you block one you block both, it's why it doesn't block YT for example. We can look into it to see if it's different in this scenario.

We don't give out any ETAs and it's entirely in NGs hands at the moment. The difference is negligible, you wouldn't notice a difference.

Check the URLs that are being blocked and then add them to your whitelist and it won't block them

That's the latest, go ahead and do the factory reset then wait 4 minutes before accessing

Hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface

I'd suggest being on this firmware ideally if you're not already: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ try upgrading using the adv index URL and see if it works after that - I would suggest a factory reset though after that is all completed.

That open does seem a bit sus, we can come back to that if needed but ideally it should be off. So your DHCP range starts at .10 so change the R3 IP to be between .2 - .9, if you have any other devices connected to it then reserve IPs for them within this range also. Then see how it is, if the issue happens again then disable DHCP on the Linksys.

PPPoE is the cause of that issue, we're aware of it and it should be fixed for the upcoming 3.3 beta, in the meantime you'd need to have the hub handle PPPoE for now. Yes I'd still recommend utilizing traffic prio.

If you want to force specific servers then cover them specifically with the radius and enable strict mode.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3? Where are you testing the speeds? Is speed test bypass enabled?

You have to be connected via ethernet to the router to get internet and access to the interface

We tried to get into the playtest but we weren't able to, otherwise we definitely would have tested it. Whenever there is another playtest or upon release we'll test it and try to get it supported.

Ah good to hear, thanks for the update!

Well previously you had strict mode off so yes it would have got you local servers.

If it's saying DumaOS not loaded then it's not bricked. You should be able to access settings via http://routerlogin.net/adv_index.htm and you can re-install the firmware from there or initiate a reset from the interface

Yeah it's fine, it's local information

While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

You should be able to connect to the interface using: http://192.168.1.1 or http://10.0.0.1 or http://routerlogin.net do any of those work? Is it the XR1000 you have? Did you connect the internet port on the XR to your modem and then one of the LAN ports to your PC?