Netduma Fraser

If you just toggle the filtering off where you added the device you can see the servers and still ping them but you won't be influencing where you connect so it's a good test to see if the server is available to connect to regardless of the Geo-Filter.

It may not be active at the moment - can you connect to it with the Geo-Filter disabled?

Ping Heatmap isn't showing any servers in London for the game, can you connect to it with the Geo-Filter disabled?

I don't think so, I will re-request it - thanks for the chase

Added, you can find it here: https://forum.netduma.com/forum/144-netduma-r2-early-access/

Could you provide a proper uncropped screenshot please for any future pictures: https://techcommunity.microsoft.com/t5/windows-11/how-to-take-screenshot-on-windows-10/m-p/3760249 Are you accessing using http://dumaos or http://192.168.1.1 and does either make a difference?

Make a new topic please with any more details and we can help you there

Could you provide a screenshot of your Geo-Filter please?

I'll re-request it, thanks for the chase.

Thanks for that, this is something the devs are actively looking into, I've given you Early Access so you can see and respond to this topic which is actively monitored by the devs https://forum.netduma.com/topic/56332-r3-disconnections/ if you feel you're able to help or even just to keep up to date on what is happening.

What speeds do you get on this test? https://www.waveform.com/tools/bufferbloat

The 40ms in Xbox settings is just to a authentication server so it *shouldn't* affect your game ping whatsoever. Are you able to borrow an xbox to test the theory?

Let me know when you've signed up and I can add you

Keep us posted! You can do an Xbox, I've been saying PS for years so just a habit!

My sole job is support, I have nothing to do with making the firmware or the speed at which it is released. Of course I'm not happy with the speed as it only serves to make my job harder, unfortunately it's not solely in our hands, if it was it would be out by now.

If you could answer the questions then we can figure out what the issues may be, you'd need to email [email protected] regarding that to see if you're eligible for a return.

We are porting a whole new version of DumaOS to a platform it wasn't designed for, this isn't a quick thing to do.

How inaccurate exactly? The game ping does sometimes show processing delay which we can't determine

Do check with a different cable than the one we've sent, there has been an instance in the past where this cable was to blame. Do you get the same issue with the console directly connected to your modem?

The Geo-Filter location is set manually by you, it doesn't adjust based on the VPN location.

Are you able to access DumaOS using the app at all? I know you won't have internet but you should be able to access still. If you can get access, can you provide screenshots of all the pages in Settings please?

The screenshot above though it seems like on the ISP router you're getting 300 less than 900 - I'm not saying that's causing the issue but if that's not giving you the expected results then results on the R3 will vary as well. Put the device in the DMZ on the R3 then do a test quickly, once done remove it from the DMZ - do not keep it in the DMZ, what do you get?

Yeah it'll only stabilize once you're actually in the game and playing

What game/device are you playing on at the time of that screenshot? Do you see gaming appearing on the graph when playing? If so it is prioritizing just not showing on the list that it's being detected.

I did but they didn't give me the answers I was after. The killcam isn't going to be a 100% accurate replay of what happened. If you're playing on further away servers then the ping will be higher and the experience will be worse generally. The ping on both looks pretty similar to me but if it's working for you that's all that matters!