Netduma Fraser

The log only goes back to 11pm on June 7th unfortunately - might be too long had passed before you got the log so it was wiped, if it happens again try to get it as soon as possible after

That makes even more sense because the router wouldn't be able to see the traffic

If you're connecting via ethernet how is it you're connecting it by clicking on the symbol? Access via the mobile app, does that then allow you to access via the web interface?

Change the DHCP lease to 10000, save, reboot the router then see if that happens less frequently

Glad to hear you got it sorted, thanks for the update!

Does the ping on the router actually say it's stabilized? If it doesn't then it wasn't able to apply and so the ping would not be any higher

That's good to hear! It's still a true connection, a lot of people will use that sort of configuration. We don't give out any ETAs as it is always subject to change but I will let the team know about the specific troubles you've had (they may want to look into this deeper with you if you'd be interested in helping?) and that may jump it up in priority.

Not on the host no, if you go back from that view then click on your device name

It looks like in both screenshots you're connected to servers in Aus no? You can see the manual here for the x82 https://www.asus.com/supportonly/rt-ax82u/helpdesk_manual?model2Name=RT-AX82U but if you access its interface then you should be able to find the option somewhere.

Highly likely the server on Heatmap there is incorrectly located, you definitely wouldn't be able to get a ping that low to a server that far away. Is this for MW? If so I'll get the team to look into it and correct it.

Did it actually happen prior to getting that log? If so I can't see anything there myself so I'll need to pass it onto a dev to have a closer look

By connection drops do you mean you actually get disconnected then re-connected or more like you get a big stutter then it continues? If it's a proper disconnect do you notice it on any other devices? Are you using the Geo-Filter? Could you get the logs from Settings > Troubleshooting when it happens please? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode How have you setup Congestion Control?

Could be the DHCP release renewing, when it happens again (before you decide to change version) could you grab the logs from Settings > Troubleshooting please so I can take a look?

The game ping in this instance

Added

Is this happening with all devices or one in particular? How often is it happening? You can downgrade to a previous version by downloading an older firmware file and uploading it to the router

Good to hear!

Could be VLAN, if we assume that is the case, can you have the ISP modem/router handle VLAN instead and then see if everything works as expected?

CoD servers in particular don't respond to traditional pings, we try to be clever to counteract this but it doesn't work. In those cases we do a trace to the server - you can see that there Ping Method: Traced - and then take the last ping response we get and give you that ping. The server itself won't have this problem hence why it can provide you with the correct ping.

Okay you're fine then, it's just what I mentioned, the router isn't limiting you in any way

For the most part you won't always get the expected speeds there as depending on the server location it chooses it may vary. What do you get via speedtest.net?

I think actually you'd benefit from doing another factory reset on the router and it should run smoother overall after that. The reason though that the SmartBOOST options are disappearing is because you can only prioritize by activities or devices, not both at the same time so if you pick one or the other and add your rules they should then save properly

That's on the QoS page right at the top, also have you entered your expected bandwidth speeds on the router?

Could you email [email protected] with your order number regarding this please?

Where are you measuring the speeds exactly? How do you have Congestion Control set?