Netduma Fraser

We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Those features can still work, it just may not be every time. In the meantime best to adjust Congestion Control manually in Ping Optimizer > Advanced. Make the change, wait 10 seconds then go off the page and back, is it saved then?

Copy the WAN IP from the XR System Info page and enter it into the DMZ function on the Sky hub. Then just have all other devices connected to the XR.

What do you mean you can't use it exactly? We're rewriting that feature completely at the moment as it's not as reliable as it should be.

Is this actually appearing as a pop up window? What page is it happening on? Double NAT would generally indicate if you're using the DMZ on the upstream router that the IP has changed and so you may need to update it.

You can keep the latest firmware, that will have just been for the Setup Wizard, you can enter VLAN in Settings now

Unfortunately it definitely is too late as the team don't work the weekends and too late to do it today, we also generally don't add support for games during the betas as the game could change between then and release. I will mention it to the team though so they can be aware of it for release.

That's great to hear, thanks for the update, certainly a weird one!

Just to double check, you've managed to get past the wizard now?

Yes that is the latest firmware. Where are you measuring the speeds, on the router or via speedtest.net for example? What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR?

Which web browser are you using? - Does it have an Adblocker enabled, if so disable this and try again. Is it trying to force a HTTPS connection to the interface? It'll need to be HTTP. Are you using a VPN or Anti-Virus on the PC itself?

No you don't need to do that, if it's connected direct to a pure modem (it has no WiFi) then you can ignore that point

I can't see any of the pictures but make sure you're not using a browser based Adblocker on the interface and you're not connecting to the interface using HTTPS, it should be HTTP. Are all devices unable to connect via WiFi? So you have Smart Connect disabled for WiFi?

It's likely then that the server is under heavy load, in which case you should get a lower ping overall if you force a different server, even if it is slightly further away

Added

You should have received an adapter in the box that can attached to the BF type, did you get this?

There is bandwidth reservation but there isn't a way to limit each device. The whole point of SmartBOOST is that it intelligently prioritizes and allocates bandwidth based on your rule list

We're aware SmartBOOST isn't working properly in conjunction with HybridVPN - it makes sense, you're connected through a tunnel so it can't see specifically what you're doing but we're looking into improving the two together.

The biggest difference will be going with the R3 given it has DumaOS 4 and that won't be coming to the XR series. I wouldn't suggest getting an R2 even though it will get DumaOS 4 just due to the fact you wouldn't have any warranty. You'll have a lot of new features with more coming if you go with the R3.

In any scenario where the in game ping is higher than the Geo-Filter that will be the game processing delay, it's not something we have any control over but it can be used as a measurement to see how overloaded a server is. As long as it's not 30ms higher than the Geo you're good. Do you have Ping Assist enabled? Are you changing Geo settings between matches? Just to clarify, the lower upload speed you only see on the console but other devices you see the normal speed? 20 is absolutely plenty for gaming so that wouldn't be the cause of your in game experience. It would be worth doing a factory reset as it's a big update and may run smoother after that. No specific reason, it won't always be a bigger file. It is yes but it doesn't have remote logging enabled so if that's something you'd rather not have then would recommend using this one. You'd need to contact them for the config file but looks like they don't provide it unfortunately from the above comment. Clear your browser cache/cookies and you should be able to load the devices and select them. May be best to factory reset as it's a big jump in firmware and should then run smoother. Thanks, I will pass that onto the team to take a look at. If you click on the device there, does it show filtering is enabled? Disable IPv6 in LAN/WAN and it should work then. Clear your browser cache/cookies and you should be able to see it then.

Is that what the Geo-Filter ping shows or in game? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Great thanks, I'll pass that on!

It's a firmware issue so will require a fix, the only thing you can do at the moment is wait for the device to connect

Have a look at our optimal settings guides here: https://support.netduma.com/en/support/solutions/folders/16000090646 they should get you started, any questions let us know!

According to the logs it's an authorization failure so just double check the username/password used are correct and try again

That's what SmartBOOST is essentially, add your device/activity there and it will be prioritized