Netduma Fraser

That's great to hear, thanks for the update!

Great to hear that, thanks for the update!

Not seen disconnects that frequently before - have you checked with new ethernet cables to see if they may be the issue? A factory reset would be a good idea, a lot has changed in firmware.

No step 1 wouldn't be needed in that scenario If you're happy to allow remote access please do the above steps and let us know when you've done it. We're aware Steady Ping can become re-enabled, we'll be fixing that and defaulting it to off in probably the next update.

What do you mean by constant - how frequently is it happening? Is it one specific device or ALL devices? Does the connection re-establish itself or do you need to reboot/reset to get it back? If needed, would you be willing to enable remote access so the team could potentially remote in to take a look when it happens? If so, please: Ensure the R3 is in the DMZ on your ISP modem/router or the ISP modem/router is in modem/bridge mode Disable IPv6 in WAN/LAN on the R3 Enable remote support on the R3 Post back here when you've done that and when the error happens The team can then remote in at any time, no need for you to be present.

For Traffic Prioritization? No you have to do it by devices or use one of the default lists. Could be local congestion perhaps - do you have a lot of devices being used at that time?

It's not strange per se, it sounds like you're experiencing local congestion and QoS is doing its thing when you adjust it to remove them as much as possible. That's fine on the bridge mode aspect, that'll be the best to ensure all traffic passes through to the R3.

We don't have full compatibility for the game with the Geo-Filter and it may not be possible but we're looking into it. In the meantime if you provide the IDs for the servers you believe are mislocated we can correct them

If you change to a DNS such as 1.1.1.1 do you notice the pages improving at all? We try not to give out ETAs generally if we can help it but we'll put one out as soon as we can. No guides currently as the interface/features are still fluid at the moment but that will be changing. Make sure you're utilizing Congestion Control in Ping Optimizer > Advanced and setup priorities for what you care about in SmartBOOST to prevent file sharing etc causing issues for other devices or prioritize it if you prefer.

Glad to hear you were able to get your initial issue sorted. Is it the .219 firmware you're on? For WiFi: Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _ No not specifically, we're aware in some cases it can take devices a little longer than expected to connect and we'll be resolving that. Where are you testing the speeds, on speedtest.net? If the R3 is handling PPPoE it'll be due to that, it's something we're hoping to improve.

Hard to say exactly, is PingPlotter the only place you're seeing these spikes - do you feel it in game? Can you provide a screenshot of what you're seeing on PingPlotter please and explain the scenario under which the test was done?

How have you set the Vodafone router to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode. Are ALL devices connected to the XR? Is the PS connected via ethernet or WiFi? Are you using the Geo-Filter?

Awesome, thanks for your purchase! Don't forget it is a support forum so you'll only see people posting issues here!

Split the bands, give 2.4/5GHz different names and apply - you'll want to connect to 5GHz specifically for speeds Use a WiFi analyzer to find the least congested channel and change to that Experiment with the widths to see what gives better results (especially try width 80) Ensure it's in an elevated position - not on a metal surface Ensure there aren't any electrical / wireless devices e.g headphones etc within close proximity ~3 feet if possible Set the antennae to this position _ | | _

The Geo-Filter still shows you what the ping is with Steady Ping on/off - in any scenario where the in game ping is higher it'll be due to processing delay. Potentially due to the ping method used above also but I suspect in this scenario as the pings are quite close that it'll be processing.

Thanks for the report, we'll be adding this to the whitelist shortly

Which firmware version are you on and what web browser are you using to access it?

I mentioned this to you in an upgrade topic but "In any scenario where the in game ping is higher than the Geo-Filter that will be the game processing delay, it's not something we have any control over but it can be used as a measurement to see how overloaded a server is. As long as it's not 30ms higher than the Geo you're good."

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and it should work then. As long as you don't then change Geo-Filter settings you don't need to do anything else, it will just work.

Would you be able to grab the log when this next happens please before doing a reset? By reset do you mean factory reset or reboot? So it doesn't reconnect on its own? The team are keen to get to the bottom of it, so if needed, would you be willing to enable remote access so the team could potentially remote in to take a look when it happens? If so, please: Ensure the R3 is in the DMZ on your ISP modem/router or the ISP modem/router is in modem/bridge mode Disable IPv6 in WAN/LAN on the R3 Enable remote support on the R3 Post back here when you've done that and when the disconnect happens (on Monday if possible, they're not available at the weekend to look) The team can then remote in at any time, no need for you to be present.

If you don't make a topic to explain your issues we don't know you're having them and can't help. For the UI: Disable Armor if you're using it Make sure you're connecting to the interface via HTTP not HTTPS Disable any browser based Adblockers/whitelist the interface on it Clear browser cache/cookies and reload each page on the interface once at least How are you determining QoS isn't working exactly? What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode. Are ALL devices connected to the XR? Are you saying UPnP and port forwarding isn't working because you're unable to get an Open NAT? More IPs isn't necessarily a problem but if you disable Smart Connect it may perform better overall.

Yeah you'd need to remove the router, anything 3rd party they will try to claim is the issue if they can't figure it out - you could just say I did what you said and got rid of the router but you're still having the issue

I'll check in with the team about this on Monday and get back to you!

It can work sometimes but not consistently. We don't have full support for the game, it's not an easy one to filter, we're looking into it further but it's not good news so far. It may be the case that the game can't be filtered.

Okay that's a pure modem so you can ignore that aspect you're good on that front. It could be local congestion perhaps, in Ping Optimizer > Advanced change Congestion Control to 70% for both download and upload and set to Always On, then see if you get it again please.