Netduma Fraser

By newest firmware do you mean the public version or Early Access? If you could get the logs from here when it happens that would be really helpful: http://192.168.77.1/cgi-bin/logs.txt

How is Congestion Control set in Ping Optimizer > Advanced?

I'll chase him thanks for the prompt

It's quite possible the Adblocker, if you disable this does it then work as expected?

Great to hear you decided to go with us, any questions just let us know!

Any luck on this? Is the ISP modem bridged to the actual R3? Sounds like it might not be. The R3 would get the public IP address from your ISP - it's impossible for you to have two different ones.

The ISP modem I mean

What firmware version are you on currently?

The router is currently out of stock and is currently on pre-order - this was shown on the order page. The stock is due to arrive today and therefore you should get a tracking email next week.

I will pass this onto the team to have a look into, thanks for the request!

What do you see exactly when you try to login? What firmware version are you on?

Don't connect via WiFi and ethernet at the same time as they could be conflicting and preventing access. It's unlikely the router is under warranty and the router isn't sold anymore so isn't worth it - it's likely a hardware fault.

The option definitely isn't gone, give it a factory reset as there have been quite a few changes and see if it performs better then

We don't give out any ETAs unfortunately so I couldn't say. What's the issue for CoD on Heatmap? We can sort that with a cloud update if needed

Can you provide a screenshot of your Geo-Filter page please? Do you see icons on the map when this happens?

No it's not possible. I don't think so, otherwise we'd have a lot more issues like that, give it a factory reset, does it work then?

It's something I've brought up before so it is on the list to be potentially added in future!

Great to know, thanks for posting your solution!

We don't have full compatibility with the game, we believe they're using relay/proxy servers which make it hard to filter. It's something we're looking into but requires dev input (which it wouldn't normally) so it won't be a quick thing and it may be we can't actually filter the game. However, the option you can try to use is Division 2 in this scenario.

What firmware version are you on currently? How have you set up the TimHub to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode Are you using a switch at all? Could you provide the log from the R3 when you next get a disconnect please?

Something like this has been requested before so it is on the list to be potentially added in future

Added That's great to hear, thanks for the update!

Hopefully won't be much longer - we may end up just doing our own beta if they take much longer. Very unlikely the update was the cause as it just had a security change. Check your QoS settings

I can't do that unfortunately, hopefully won't be much longer - we may end up just doing our own beta if they take much longer

Very unlikely this will happen, it's not something we support